Complaint Review: Sygmund Williams - Los Angeles California

*ALERT*

This report is to inform: Affiliate Marketers & Income Opportunity Seekers, to be on the  "ALERT when doing business with Coolhandle.com, also known as Coolhandle hosting based out of Los Angeles, California.

This company provides domain names, web hosting, and other services for many online guru's, and individuals, who uses coolhandle.com platform, to build phantom websites for ther income offers.   However, let me say, that on July 20th of 2014, I purchased an income opportunity program online: The Miley's Money Method, which some of you may be familiar with.

However, once I purchased The Miley's Money Method Opportunity, I received an email from Miley Money Method, informing me, that I needed to click a link on their site, which sent me directly over to Coolhandle.com site.  Once I got to their site, I was asked to register information in order for them to provide me with a domain name, web-hosting, and  some type of an affiliate site, in order for me to make money with the: "Miley's Money Method Program?

At that time I said to myself, that I had no choice but to proceed.  But what I didn't know was, that this was all about a stealthy way between Miley's Money Method and Coolhandle.com, to "UP-SELL" me to a tune of $594.00...dollars, for their joint services!!

"RED FLAG ALERT"

On July the 24th 2014, I contacted Coolhandle.com at:1-866-200-2828, and spoke to: Darlyn one of coolhandle,com customer rep's, advising her, that I wanted a refund based on the miss information I received from the Miley's Money Method Program-linked,  to coolhandle.com platform.Darlyn: In customer relations for coolhandle.com, then informed me, that I needed to login into: my account at coolhandle.com  and complete their refund information, submit it, in order to get my REFUND.  So I did just that. Here's proof of that email reply:

[HOA-526695]: Cancellation and Refund Follow-up

Rep: Darlyn

To Me:

Sygmund Williams,

Thank you for contacting us.  This is an automated responce confirming the receipt of your ticket.  One of our agents will get back to you as soon as possible.  For your records, the details of the ticket are listed below.

When replying, please make sure that the "ticket ID, is kept in the subject line to ensure that your repluies are tracked appropriately.

Ticket ID: HOA-526695Subject: Cancellation and Refund Follow up

Department: Cancellation.

Priority: Low

Status: Open.

You can check the status of or reply to this ticket online at: Coolhandle Hosting.

On July 31st of 2014, I placed a call to coolhandle.com/hosting,  customer service department, at: 1-866-200-2828, to inquire about the status of my refund, and the same person I spoke to before Darlyn, informed me, that she sent the cancellation refund ticket to coolhandle.com billing & refund department, and I should hear from them within a few days from  now from one of their agents, regarding my full refund request. 

On August the 8th of 2014, once again I placed another call to coolhandle customer department to find out why is it taking so long for coolhandle to process my refund?  Once again, the same person Darlyn, informed me that she'll send another request to coolhandle's billing & processing department regarding my concerns?   Only this time, her mouth slipped, when she informed me that she understands, that it's been well over a month since I requested a refund?  And I have an audio recording of our entire conversation as proof.At this point I contacted my bank to dispute the charges, in order to speed thing up.  However, on August 7th 15th 2014, a representative from my bank contacted me, and informed me that coolhandle informed them that I was still active in there system and using their services?  What a load of crap from these guys.  Also, the representative said that there was nothing they could do in order to refund my money?  Hummm?  Somehow coolhandle.com/hosting, has found a waya to exploit and manipulate the system, in order not to refund our money.

On August 14th of 2014, I placed yet another call to coolhandle/hosting, customer support department, to inquire about my refund.  Only this time a woman by the name of Linn, to me, that she would generate another "Ticket ID: IRU-136502-HOA-526695, and send it to: regarding the matter.  It was then I informed Linn at coolhandle.com/hosting department, that if I did not hear from coolhandle I would seek legal council to represent me in this matter.

"On August 19th of 2014, I sent an email off to: [email protected] advising then to kindly refund my: $594.00...dollars. However we view this, one thing is certain and that is,  it appears to me, that there is a "pattern" with coolhandle.com.  And that is, they have taken a number of people for a big ride of lately, and I have the proof, by not refunding them their money. 

This company: Flat out states on their website, that  they will issue a refund within 15-business days?  Well, its been 42-days and counting, and so far, coolhandle.com has failed to "REFUND me my $594.00...dollars. 

So what's next?

Well, I will launch an offical complaint to:

*The BBS in their area.

*FBI and local police departments

*The FTC.

*Ripoff Report.

*The U.S. PostMaster General's Office

*Including, persue legal action against coolhandle.com, to recover my $594.00, including any all attorney fees.  As far as I am concerned, coolhandle.com operation is nothing more than a disgrace in the eyes of the public, and the city of Los Angeles, CA.

Once again, beware of coolhandle.com, as it appears that they are a very shady and unetical business.    I conclude: by saying to the public, "please be aware of coolhandle.com, as they don't give a damm about anyone but themselves.

Also, don't do business with them whatsoever.  Save yourself and your loved ones the  stress and hastles which some of us has already gone through!!!

"Ziggy"