- Report: #859554
Complaint Review: Synapse Retail Ventures Inc. - Internet Internet
Reported By:
Tichi -
, Iowa, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Synapse Retail Ventures Inc.
225 High Ridge Rd Stamford, CT, 06905-3000, Internet, Internet, United States of America
Phone:
+1.203.391.0780
Web:
www.synapsmail.com
Categories:
Business Rating:
(0)
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Synapse Retail Ventures, Inc. Synapse Group, Inc. duped me into accepting trial magazine subscritions, not notified would be charged first, cannot cancel Internet, Internet
I was offered three free trial subscriptions to magazines of my choice by Books A Million, approximately a month ago. At no time was I informed that they would charge my credit card to initiate the "free" trial. When I discovered this, about a week later via notice from the company, I personally went to the store to have them cancel the offer. In addition I tried to contact the company on the customer service number provided . It gives no opportunity to speak with a "real" person, it is completely automated with no option for my problem.
Today 3/26/12 I received a "Welcome" card saying I had "recently accepted an offer to try the magazines...." I returned the card with a cancellation notice on the face of it, in addition to a letter restating that I had cancelled previously. I also said they did not have my approval to charge my credit card.
I found a name and number of the VP of Public Relationn the Internet. I tried to reach this person, and received a message that she could be reached via her cell. I called that number and got another message that she was not available.
Today 3/26/12 I received a "Welcome" card saying I had "recently accepted an offer to try the magazines...." I returned the card with a cancellation notice on the face of it, in addition to a letter restating that I had cancelled previously. I also said they did not have my approval to charge my credit card.
I found a name and number of the VP of Public Relationn the Internet. I tried to reach this person, and received a message that she could be reached via her cell. I called that number and got another message that she was not available.
1 Updates & Rebuttals
Donnie Smith
Fenwick,West Virginia,
United States of America
Synapse Retail Ventures, Inc
#2General Comment
Mon, May 21, 2012
i was duped into getting "free" subscriptions to magazines at fye and when i tried to cancel at the number given, 800-586-9312, it would not accept the cancellation, but kept trying to get me to accept other offers. i called time mgazine and got this number to call 877-373-1936 and was able to speak to an actual person. i won't know till around july 9 if it actually worked, but i'll keep you all posted.
