- Report: #1269271
Complaint Review: Synchrony/amazon store card - Nationwide
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Synchrony/amazon store card
Nationwide, USA
Web:
amazonstorecard/synchrony
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Synchrony/amazon store card dishonest, rude, and horrible India, Phillipines, Kansas ??? Nationwide
This is the most outrageous company I have ever dealt with, I have shopped with Amazon for over 10 years, and kept getting invitations to open an amazon store card. So, in September I did, I made 1 phone payment in september of $50. the following three days two more payments came out totalongover $300. I immediately called, and got a female in Mumbai, who was rude, argued with me. She said I had made the payments on line, I told her I NEVER make payments on line only by phone, she ended up hanging up on me. I called my bank , had the 2 payments reversed and a stop payment put on furthur charges for amzon store card. I have NEVER received a ststement from them EVER !!!
Last week I received a pul apart the said,"have you forgotten something ?? You acount is past due $60.
I imediately called, this time got someone in the phillipines, who closed that account and opened a new one and said she trnsferred my balance to a new card, which I never received. I spoke to a person in Kansas on the 15th and said I had lifted the stop payment and was making a one time payment of $200., I went on my account today and they took out two payments in a row for $200. i.e $400.
Again, I called, got someone in India, asked to be transferred to someone in the states, told her that they had double charged me, she said they only showed a payment of $200. it must be my bank !!! Chase, it was not my bank !!!
So, again I called chase, reversed one payment, and put a stop payment on anything amazon. I called the person, and told her I wanted to receive paper statements, I do not pay bills on line, she told me they had been sending statements, it had to be my post office !!!
I told her in the future I would make payments by mail, money order or cashiers check, she then informed me they had closed my acount on the 12th of November. My credit rating is excellent, if they do anything to hurt my credit, I will file a complaint. I have other accounts with synchrony, never a problem, just the Amazon. They are rude, dishonest and very bad , horrible communication and customer service. Again, I emphacise, I HAVE NEVER received a statement or a due date from them !!!
So disappointed with Amazon for partnering with such a dishonest and ruthless bank !!!
