- Report: #1043878
Complaint Review: systweak - Internet
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systweak
Internet, United States of America
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systweak avangate*systweak.com AMSTERDAM NLD MISREPRESENTED THEIR SOFTWARE AND TERMS OF AGREEMENT, Internet
Total misrepresentation of their software's "troubleshooting" capabilities, after effects, including follow-up Technical Support availability and the cost involved.
2 Updates & Rebuttals
J.P. Cunningham
Springfield,Illinois,
Systweak follow-up survey processed a full refund
#2Author of original report
Mon, July 01, 2013
A (random ?) phone call came. It was a survey on the satisfaction of the Systweak product. When I patiently stated my case of "I asked for a VW fix and was taken for a Cadillac's fee". the person (lady) promised me a full refund in the next 5 - 10 working days.
On the seventh (7th) day after the survey the full amount of $(US) 298.00 was posted to my account.
TOTALLY STUNNED !
FYI - Different issue - BEWARE ! - I phoned "iolo" products with a question on an E-Mail not arriving. I believe that the phonecall was intercepted as the same "spiel" was given to me on how to fix all that was "wrong" with my PC.
A group of Microsoft engineers would be "at my side - 24 x 7 - for one year" for $(US) 198.00
SOUND FAMILIAR ?
PLEASE BEWARE of such interceptions - "iolo" does NOT offer (nor honor) this !
THANK YOU for allowing this follow-up !
Systweak Support Team
jaipur,Kindly submit your issue at http://support.systweak.com for assistance
#3REBUTTAL Owner of company
Fri, May 10, 2013
Dear J.P. Cunningham
We are sorry to hear about your experience. I want to assure you that our programs are used by over a million customers successfully to optimize their PC.
We take customer satisfaction very seriously and would like to address your issues immediately.
Could you kindly submit your issues at http://support.systweak.com for assistance? We will provide you with the solution to your problems as soon as possible.
Regards
Systweak Software
