Complaint Review: T-Mobile USA Inc. - Internet

I was a happy client of T-mobiles no-contracts service until December of 2011, when I tried to enable international features on my phone.  I called into T-mobile and was told by a representative could add the features if I added some money to my on-line account.   

I log into my account and added money,  T-mobile automagically applied the funds toward next month service.  I called into T-mobile and asked if they could apply the funds toward the international service that I wanted.   I was told that I could not reapply the funds the way I wanted.   Then I was told the only way I could get my money back is if I closed my account and they could issue a refund check by mail.  

I needed my cell phone for business and I am leaving the country the next day.  The underpaid hungry over educated associate from India explained they only way I could get the international service on my phone and maintain my service and not pay more money would to be to enter into a contract.   I said I didn't want the contract, and felt I was being extorted for my money or cancellation of my service that I already paid for.  

To prevent interruption of my business and without resource to pay more, I felted forced to enter into contract so I could complete my business. 

 

I wrote email and faxed a letter to thier legal department within the week, stating I did not want the contract and wanted to return to my monthly service.

I received a legal response to my correspondence, stating that that T-mobile was right.   I am sure that the cost of the response to my letter severely eroded the profit made by extorted contract. Representing a corporation such as T-mobile legally must very rewarding.  I am sure that they keep there legal staff very busy, maybe that is why their service and policies suffers so much.

Then my bill creeps up to ~$80 under contract while Tmobile offers ~$50 for non contracted customers. I get extra charges tacked onto for non-payment and If I don't want the service anymore I have to pay to get out of contract. The expensive Internet service I was paying for worked poorly for the most part and I felt ripped off.  I nearly stopped using the service when I moved to Wrightwood area in 2012, were I was unable to receive reliable T-mobile service at my primary residence.

 

Now I was trapped in Tmobile contract, were Verizon was the only carrier with reliable service in my area.

Talking to T-mobile, they say I could work for them and help them improve their network for free.

Perhaps you may consider this slogan ->

TMobile less service in more places. 

I averaged 2 bounces and one drop call when trying to resolve issues on the phone.   

TMobile we don't care because we don't have to.

I am looking forward to my termination letter and plan to fight them for my wasted time on the phone, bogus charges , coupled with fasle advertisement, poor service and total lack of human courtesy.