- Report: #155629
Complaint Review: T-Mobile - Albuquerque New Mexico
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Author Confirmed
Why?
T-Mobile
P.O. Box 742596 Cincinnati Ohio 45274-2596 Albuquerque, 87176 New Mexico, U.S.A.
Phone:
800-9378997
Web:
N/A
Categories:
Business Rating:
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T-Mobile ripoff dishonest errors in billing, overcharges restocking fees ripoff Albuquerque New Mexico
After acquiring T-Mobile cellular phone for 3000 minutes a month @ Total per mo. $83.59 I contacted them because the phone was not working with the pictures. They send me another phone and I returned the old one. There was a problem with the next two which were replaced but in the interem I was out of service for a total of 2 wks at a time plus was charged for $200.00 for the phone which was returned with tracking numbers through UPS which I paid out of pocket.
After getting notice they recd I would not be credit for 25 days and one did not get get credited at all and now they say return was not made for 45 days so they are charging an outrageous restock fee of $200.00. After speaking to them they told me 2 wks ago they would send the phone back. No phone has been received and they still have the charge on my bill. Different answers come from different people to speak to. Mostly Customer NO SERVICE applies. Verizon wireless is the best.
Gary
Marietta, Georgia
U.S.A.
After getting notice they recd I would not be credit for 25 days and one did not get get credited at all and now they say return was not made for 45 days so they are charging an outrageous restock fee of $200.00. After speaking to them they told me 2 wks ago they would send the phone back. No phone has been received and they still have the charge on my bill. Different answers come from different people to speak to. Mostly Customer NO SERVICE applies. Verizon wireless is the best.
Gary
Marietta, Georgia
U.S.A.
1 Updates & Rebuttals
Jenifer
Portland,Oregon,
U.S.A.
The grass is always greener
#2Consumer Suggestion
Wed, August 31, 2005
If I were you, I would think twice about going back to Verizon...they are not everything they are chalked up to be... and I am stuck with them for another two years... You need to talk to someone there who will admit that $200 is not a normal restock fee---I am willing to bet the phone didn't even cost that amount....
