- Report: #261702
Complaint Review: T-MOBILE - Anaheim California
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T-MOBILE
t-mobile.com Anaheim, California, U.S.A.
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T-MOBILE Ripped off about determination services and charging reconnection fee Anaheim California
I have had T-mobile for a long times. I tried to pay my bills ontime; however, last month when I was making an online payment, I might miss one digit of my checking account number, thus the transaction did not go through. They did not notice me about this and determinate my services within a week. I used my cell to call 611 and talked to the rep. He told me that my service has been determinated becase of my late payment. Usually when I did not pay ontime, they will charge me the late fee and add it to the next cycle bill. So this time it's kind of weird the way they determinate without notice. So I explained to him that I did tried to pay , and I thought the transaction went through. But if it did not go through then let me make the payment right at that moment. He took my checking number and charged me that balance. Then he told me I have to pay 40$ if I want to continue using the service. I told him that I don't want to pay that money because this should not happen at the first place. T-mobile has never noticed me about determination of my service.
So I request to cancel my service. He said he will cancel and I only have to pay $9 for the two days that I have been using the phone. Then after that I received the bills declared that I owe $49 . THe reconnection fee was applied after I request to cancel. The only reason I cancel is that I did not want to pay that reconnection fee. Why the hell do I still have to pay it now while my service is cut off? T-mobile reps were very impolited to me and make me feel like an idiot. What should I do now? It's only $40 but I can't stand the way they treated me. Can some one help me ,please? Who should I contact about this case?
Holly
San Francisco, California
U.S.A.
So I request to cancel my service. He said he will cancel and I only have to pay $9 for the two days that I have been using the phone. Then after that I received the bills declared that I owe $49 . THe reconnection fee was applied after I request to cancel. The only reason I cancel is that I did not want to pay that reconnection fee. Why the hell do I still have to pay it now while my service is cut off? T-mobile reps were very impolited to me and make me feel like an idiot. What should I do now? It's only $40 but I can't stand the way they treated me. Can some one help me ,please? Who should I contact about this case?
Holly
San Francisco, California
U.S.A.
3 Updates & Rebuttals
Tmobileinvestigation
Seattle,Washington,
U.S.A.
T-Mobile Under Investigation for Reactivation Fees
#2Consumer Suggestion
Mon, April 20, 2009
Has T-Mobile charged you a reconnection or a reactivation fee? If so, T-Mobile may have charged you improperly. I work with a law firm investigating whether T-Mobile's policy of charging consumers a fee to resume services is a violation of California's consumer protection laws. If you have paid T-Mobile to reinstate or reactive your cell phone service, you may be entitled to compensation if the court agrees that the fees were improper. To learn more, visit http://www.hbsslaw.com/tmobilereactivationfees
Caitlin
Salem,Oregon,
U.S.A.
Restore Fees
#3UPDATE Employee
Mon, July 30, 2007
I'm sorry that you didn't get any notification of your payment not going thru. Generally you are sent a text message letting you know that you need to contact T-mobie about your payment, however we aren't required to do so. In terms of whether you should have been charged the fees or not (even if you requested cancellation) the terms and conditions of the contract that you signed say "If your financial institution dishonors or returns for insufficient funds your check or credit card (which includes YOU inputting the information in incorrectly), it is a breach of this Agreement and we may (a) charge you a fee of $20.00 (per line) or such amount as may be permitted by law, (b) stop accepting checks, credit card or other similar payment methods from you, and (c) immediately suspend or cancel your Service". I understand that it was an honest typing mistake, however if T-mobile did not submit the payment for you then you are liable for any fees that the mistake caused.
Brandon
Oklahoma City,Oklahoma,
U.S.A.
This is not TMO fault it is yours
#4UPDATE Employee
Thu, July 19, 2007
if you do not pay your bill no matter the reason you will be billed reconnect fees want to avoid the fees then pay on time. no one cares if you forget a number in acct number or what ever fault in this case is yours
