- Report: #966993
Complaint Review: T-Mobile - Bellevue Washington
Reported By:
Wordsmith -
, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-Mobile
12920 SE 38th St Bellevue, 98006 Washington, United States of America
Phone:
1-425-383-4065
Web:
Categories:
Business Rating:
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T-Mobile T-mobile = knowingly deceptive sales/marketing practices = fraud Bellevue, Washington
Among the multitude of problems and issues I have with T-Mobile, they are very stingey with contact information. Want a phone number other than their Customer Service line? Lotsa luck. Want an e-mail? "Live Chat" runs interference. (But, if you spend a little time researching you can find the most wonderful things. Like the Company Prez's phone number!)
But, what are my problems with T-Mobile? Where do I begin? Oh, yeah. The beginning...
Almost a year after signing with them, and repeatedly calling and writing to complain about my horrible service and the fact that I cannot make or receive phone calls and messages inside my own home, I get an "offer" from them for a signal booster to improve in-home reception. When I called about this dubious offer I learned that not only would it require a two-year
contract, but I would have to pay almost $300 for this booster (one I could purchase for between $100 and $150 at any computer store or department in town). And, to top it all off, I would not keep the signal booster once I left T-Mobile. Which means they were "selling" me the signal booster which, once I ended my association with them, they would "sell" to someone
else, then someone else, then ... A subsequent phone call gained me the information that I lived in an area where I "may have a problem" making and receiving phone calls in my home!
(In a worst case scenario event: my grandson, who lives with me, recently suffered severe lacerations to his arm damaging muscle, nerves, and the major artery in the arm. Had I not been home and he had to call me to come get him, if he could not get a call out, he could have bled to death before I could get him to the hospital. Can you imagine how T-Mo would have loved that headline the next day?
"Boy bleeds to death trying to get phone signal from inside his home"
Fortunately I was home and we were able to get him to the ER in time (though my driveway, porch, and car are still covered in blood!))
But the fact remains ... T-Mobile was fully aware that their service was unreliable in my area and failed to disclose this information at the time of my contract signing. Now, from where I am sitting, this sounds like fraud. It sounds like failure of full disclosure. It sounds like deceptive marketing practices. It sounds like the fed needs to step in and shut them down!
It also sounds like I am about to change carriers and, if T-Mobile wants to charge me an early cancellation fee, I think I have an invalid contract - since they had information which may have affected my decision to sign with them and they did not disclose that information prior to signing - and they would have a tough time making it hold up.
Buyer's remorse? T-Mobile has given me the worst case possible.
Anyone else have this problem? Can we say class action suit?
But, what are my problems with T-Mobile? Where do I begin? Oh, yeah. The beginning...
Almost a year after signing with them, and repeatedly calling and writing to complain about my horrible service and the fact that I cannot make or receive phone calls and messages inside my own home, I get an "offer" from them for a signal booster to improve in-home reception. When I called about this dubious offer I learned that not only would it require a two-year
contract, but I would have to pay almost $300 for this booster (one I could purchase for between $100 and $150 at any computer store or department in town). And, to top it all off, I would not keep the signal booster once I left T-Mobile. Which means they were "selling" me the signal booster which, once I ended my association with them, they would "sell" to someone
else, then someone else, then ... A subsequent phone call gained me the information that I lived in an area where I "may have a problem" making and receiving phone calls in my home!
(In a worst case scenario event: my grandson, who lives with me, recently suffered severe lacerations to his arm damaging muscle, nerves, and the major artery in the arm. Had I not been home and he had to call me to come get him, if he could not get a call out, he could have bled to death before I could get him to the hospital. Can you imagine how T-Mo would have loved that headline the next day?
"Boy bleeds to death trying to get phone signal from inside his home"
Fortunately I was home and we were able to get him to the ER in time (though my driveway, porch, and car are still covered in blood!))
But the fact remains ... T-Mobile was fully aware that their service was unreliable in my area and failed to disclose this information at the time of my contract signing. Now, from where I am sitting, this sounds like fraud. It sounds like failure of full disclosure. It sounds like deceptive marketing practices. It sounds like the fed needs to step in and shut them down!
It also sounds like I am about to change carriers and, if T-Mobile wants to charge me an early cancellation fee, I think I have an invalid contract - since they had information which may have affected my decision to sign with them and they did not disclose that information prior to signing - and they would have a tough time making it hold up.
Buyer's remorse? T-Mobile has given me the worst case possible.
Anyone else have this problem? Can we say class action suit?
2 Updates & Rebuttals
Wordsmith
United States of AmericaT-Mobile: Not about customer service
#2Author of original report
Mon, November 12, 2012
'Signal Booster: Yes, until recently they did require a 2 yr contract, however, they have never cost anything, they were provided for free with the 2 yr contract"
Except my experience with this was, as previously noted, Very Recent. Already disatisfied with T-Mobile service, I was not about to sign up for an extended service contract in order to get an overpriced signal booster to do what the service should be able to do in the first place. And requiring a person to agree to two more years of p-poor service in order to get a signal booster to improve the service is not free!
Secondly, upon speaking to a T-Mobile representative, they indicated that they knew there was a problem with coverage in my area... not just my house, my grid, my street, my neighborhood but, seemingly, an entire 5 mile radius area. Again, T-Mobile was fully aware of the problem and said nothing. That, in my book, is fraudulent and deceptive marketing.
Oh! And I just got a message from them yesterday telling my why T-Mobile is better than the competition. What might that be? Why, they stop charging you for your cell phone once it's paid for! No. Really. That's what the message said! Once I finish paying for my phone, they won't keep charging me for it! T-Mobile's service and marketing seem to be all about their bottom line with no regard for providing quality service and experience to the customer. I cannot wait to be shed of them. And, not surprisingly, I have spoken to numerous subscribers and former subscribers who feel the same way, if not more so.
Carlos20
United States of AmericaAccountability
#3UPDATE EX-employee responds
Sun, November 11, 2012
Sorry to hear about what happened, hope he's doing better, but there are a few things wrong with this post.
Signal Booster: Yes, until recently they did require a 2 yr contract, however, they have never cost anything, they were provided for free with the 2 yr contract. Now if you sent it back with damage then you would pay for it at that time.
Buyer's remorse: T-Mobile (and any other mobile provider for that matter) can only estimate what the coverage will be in your area which is why they provide a buyer's remorse period of 14-30 days depending on location and point of sale. This is so that if you start service, get home and there is no coverage (or any other change of heart), you can simply return everything for a refund with no ETF. Devices may be subject to a restocking fee, but that's much better than a termination fee.
Ultimately no service provider can guarantee coverage everywhere all the time, so if you're in an instance where you don't have coverage, you as the consumer should nip that in the bud immediately instead of months down the line because your complaining will fall on deaf ears, as the terms and conditions of service waive the providers liability for you getting good coverage in a given location.
