- Report: #1448435
Complaint Review: t mobile - clayton NC
-
Author Not Confirmed
Why?
t mobile
160 jessica dr clayton, 27520 NC, United States
Phone:
9196696610
Web:
tmobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
t mobile crappy phone service, no cell service and crappier customer service clayton NC North Carolina
we went into tmobile on 4/21/18 , we listened to the sales staff blow smoke up our butts about how great their service was and how they would also give us 2 tablets at half price that we could use and they had online so we could get texts and answer calls. so we had our own phones and we ended up giving them 304.28 for the activation fees, cost for half of 2 tablets and 1 month service. you also have 14 days to see if it all works. we got home and no service. so i called and they said you can use the wifi call feature. so we went to settings and with wifi we could make calls.but then as soon as they phones saw 1 bar of service it left wifi and then back to no service. so each time you had to go to settings ,was a bunch of BS. so then that monday while i was driving around working the phone was no service for over 80 % of the time. so i called tmobile store and they said sorry and if i was going to want to keep my phone numbers i ported over from att i would have to do it before i came to the store and ended my account.
so i went to verizon who has a real service that works, ported my number and then went to tmobile where they cradited me back 254.28 dollars and cancelled my account on 4/23/18. they did charge me a 50 dollar restocking fee for the sales moron to turn his fat a** around and hang the tablets back on the shelf for the next gullible fool to fall for their b*******.
so that being done you would think it was over. write off the 50 bucks as lesson learned, but now i am getting a bill for my phone service and threatening letters from tmobile and convergent outsourcing a collection agency . so i call t mobile and talk to their untrained monkeys who i can give my name,verify my address and the last 4 of my ssn but they say they cant do anything because i dont have a pin number which i never created because we didnt have their piss poor service long enough to make one.so now i am waiting to see and am looking for other people that tmobile has screwed and are trying to screw to start a class action lawsuit against them for false charges,harassment and htreats to damage peoples credit unless you pay their extortion fees
