- Report: #970923
Complaint Review: T-Mobile - Duluth Georgia
Reported By:
Keith23805 -
Duluth, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
T-Mobile
2635 Pleasant Hill Rd Duluth, 30096 Georgia, United States of America
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T-Mobile Unsatisfactory Service! Duluth, Georgia
I wanted to take this time to write this MESSAGE about how unsatisfactory service I have received from this company. I bought a phone that I immediately have had problems with. Just like the average person I cannot spend my valuable time for a T-Mobile representative to troubleshoot my phone. The phone will cut off in the middle of a conversation, and normally where I can send texts, sometimes it will work but most of the times it dont. I have called 3 different people and went to Wal-Mart to talk to a T-Mobile representative. After discussing the problems over the phone, the instructions were to take to T-Mobile location. I did that. I have purchased extra insurance through Wal-Mart but they said that it falls under T-Mobiles warranty. Once I finally get some time to take it to a representative, they said they cannot do anything with it. This is not the first issue I have had, I did have a contract with them and within the contract they told me that I could freeze or cancel my account if I was deployed. Well I got deployed and went to talk to a representative that explained that I could freeze or cancel the account due to the circumstances. I canceled. Well once I came back from deployment, I had received letters that I needed to take action for a bill that was overdue. It happened to be T-Mobile. I had to end up paying $195 for the canceling of their service. And now I am stuck with a phone that does not work but only when it wants to. The purpose of this letter is to get people to think before they make a mistake and going with this service. Lastly, T-Mobile, I hope you are the company that ends up closing their doors. America does not need this type of piss poor service. I am going to dedicate my time to write reviews deterring people from unsatisfactory service like yours. Thanks for your time!
