- Report: #1035769
Complaint Review: T-Mobile - Internet
-
Author Not Confirmed
Why?
T-Mobile
Internet, United States of America
Phone:
Web:
T-Mobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
T-Mobile 7 years with them and they tell me and my son to eat at a soup kitchen! Internet
I called in for a payment plan with T-Mobile. Told them I was making $100 payment in 2 days and the balance in a couple of weeks. Get a text that says they are taking the full amount out instead. I called them and told them I already paid half the bill. They did it anyway. And would not refund my money. Called them and spoked with supervisor Bambi, and promised my $100 back in my account in 24-48 hours. Guess what? Never there.
Instead, I called again and they told me it was declined. After the millions of texts I get from them about paying your bill, they couldn't tell me they declined it. I told the representive that I'm on disability and need that $100 to feed myself and my child. He told me and my son to eat at a soup kitchen. Really? So I went up the ladder again. They told me to go to my bank and fight the $100. Which I did. So they tried to tell me they have to have that money for the next month.
They did not care 1 bit that I was diabetic and on disability with my son and did not have food. This young man told me to eat at a soup kitchen, repeatedly. So for this hideous betrayal of being 7 years with this company and the horrible response I received, I went over to another phone company. They send a 'sorry to see you go'. Right. Perfect timing as the $2000, yep you saw right, $2000 final bill is going with my bankruptcy. I hope they rot in hell.
Instead, I called again and they told me it was declined. After the millions of texts I get from them about paying your bill, they couldn't tell me they declined it. I told the representive that I'm on disability and need that $100 to feed myself and my child. He told me and my son to eat at a soup kitchen. Really? So I went up the ladder again. They told me to go to my bank and fight the $100. Which I did. So they tried to tell me they have to have that money for the next month.
They did not care 1 bit that I was diabetic and on disability with my son and did not have food. This young man told me to eat at a soup kitchen, repeatedly. So for this hideous betrayal of being 7 years with this company and the horrible response I received, I went over to another phone company. They send a 'sorry to see you go'. Right. Perfect timing as the $2000, yep you saw right, $2000 final bill is going with my bankruptcy. I hope they rot in hell.
1 Updates & Rebuttals
Ramjet
Somewhere,Michigan,
Consider
#2Consumer Comment
Tue, March 19, 2013
If you are that close to starving, maybe you should reconsider the wisdom of having a cell phone, texting, data plans, computer and internet access. I bet that adds up to quite a lot and could buy plenty of food.
Or maybe you're a little overly dramatic?
It's all in your priorities.
