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  • Report:  #540428

Complaint Review: Tank Sports Inc. - South El Monte Internet

Reported By:
2006CTSV - Middletown, Connecticut, United States of America
Submitted:
Updated:

Tank Sports Inc.
9657 Rush St. South El Monte, 91733 Internet, United States of America
Phone:
(626)350-4039
Web:
http://tank-sports.com
Categories:
Tell us has your experience with this business or person been good? What's this?
Report Attachments

I PURCHASED A BRAND NEW TANK SCOUT JIANSHE 400U ATV OFF "SEVENLOTUSIC" (EBAY SELLER NAME FOR TANK-SPORTS) ON NOVEMBER 5TH 2009.  THIS ATV APPEARED TO BE A GREAT DEAL AT $2600 SHIPPED TO ME.  I finally recieved the atv on Novemebr 16th.  I remeoved it from the shipping crate only to find a bunch of broken and defective parts on the atv.  I notified Jim at Tank Sports and he assured me that things would be straightened out and they would take care of me.  I sent pictures of the defective items which included a cracked cylinder head heat sink, broken control switches, broken light lenses all around the atv and a broken fuel switch.  So a few weeks go by and still no parts.  Now I have noticed that a boot and seal have broken and are leaking on the rear differential of the atv so I report these problems.  Jim still assures me that these things were being taken care of and he was on top of it.  After about a month of no resolution I am getting aggrivated and threaten to use legal action.  A few days later I recieve an email with a picture of the shipping label from Tank-Sports.  7 days later I recieve the box finally to open it up to broken lenses, stripped screws all of which were replacement parts removed from a used atv.  I am extremely annoyed now.  I was also promised the seals, boot and a replacement cylinder head all of which were not sent.  I am going to copy and paste my emails from tank sports so you can see the promises that were broken one after each other from the point I did business with this company.



 



I am going to include the emails from this company from before I recieved more junk in the mail from them





Here is a review of your company and the customer service I have recieved in the link below.  Please read the attached emails too between Jim, James, Dona and myself. I can't seem to get anything accomplished with any of these people so I thought I would pass this mess over to the parts department and general inquiries.  I had enough and hired a lawyer (my brother) to contact California Motor Vehicle tomorrow and file a complaint.  I haven't asked for much but for your company to replace defective parts on the atv I purchase and all I seem to get is lies in return.  I don't even have a title for this atv yet.  I was told it would be shipped 2 weeks after the purchase date.  Where is it??


 




 


Mark Massirio




-----Original Message-----
From: [email protected]: mailto:[email protected]
Sent: Wed, Dec 9, 2009 8:13 pm
Subject: Fwd: Broken rear signal lights too








-----Original Message-----
From: mailto:[email protected]
To: mailto:[email protected]; mailto:[email protected]
Sent: Wed, Dec 9, 2009 7:53 pm
Subject: Broken rear signal lights too





I contacted a lawyer today about all the issues I have been having with your company and product.  I haven't recieved a response in days once again.  Promises broken again..  I will be contacting California Motor Vehicle and my Lawyer will be mailing a letter to them on my behalf.  I've had enough of the games.  Here is some information he gave me on your company today.  I have everything I need to file a complaint tomorrow morning against your business. 


 


As to the legal title issue, you should receive a certificate of origin, maybe another document that enables one to get a legal title.
What I would do is encourage them to work with you to your satisfaction, otherwise you will contact California motor vehicle agencies and file a complaint. I am sure this will help get some response. They do NOT want to lose their California vehicle distributor license.

Following is some specific info you can use.

Documents needed to register an OHV that has never been registered in California

If you purchase a new or used OHV from a California licensed dealer, the dealer will collect the fees due from you and provide the department with these fees and documents to transfer or register the OHV for you.
If you purchased an OHV that has never been registered in California from anyone other than a California dealer, you will need:




  • An Application for Title or Registration (REG 343).

  • A vehicle verification by an authorized DMV employee or law enforcement officer, vehicle verifier, or authorized auto club employee.

  • Evidence of ownership, which may be:



    • The Manufacturers Certification of Origin endorsed to the nonlicensed dealer and any bills of sale needed to establish a complete chain of ownership to you.

    • An original or certified copy of the factory invoice to the nonlicensed dealer and any bills of sale needed to establish a complete chain of ownership to you.

    • Out-of-state titling documents and any bills of sale needed to establish a complete chain of ownership to you.


  • OHV fees and use tax, if due.


The Department of Motor Vehicles collects OHV licensing fees and maintains registration records pursuant to Vehicle Code 38010.


Occupational License Status Information System


The System has found 2 records matching your search criteria in the database.

Click to select a Business Name:
TANK SPORTS INC, 10925 SCHMIDT RD, EL MONTE, 91733
Distributor...License: 63266...Branch Office...Business started: 09/02/2004...Add'l name(s): BI TANK INC BI TANK INC
TANK SPORTS INC, 9657 RUSH ST, S EL MONTE, 91733
Distributor...License: 63266...Main Office...Business started: 09/02/2004...Add'l name(s): BI TANK INC BI TANK INC



You can search and get more info here:




I am sure they have legal requirements to send you the proper papers, irrespective if the sale was out of state. If they have not done this according to the vehicle code, they you have something against them to report unless you get your issues resolved.

You have too much at stake and I feel your anxiety and frustration. I am sure you will get their attention when you get your facts and jargon down and start talking about getting California DMV involved. NOBODY who is sane wants anything more than the least involvement by them.

Corporation TANK SPORTS, INC. Number: C2334549 Date Filed: 3/5/2001 Status: active Jurisdiction: California Address 10925 SCHMIDT RDEL MONTE, CA 91733 Agent for Service of Process JING JING LONG 10925 SCHMIDT RD EL MONTE, CA 91733



One last reference. Turns out they are a public company on BB or penny stock exchange. They do not have very rigid reporting requirements like companies on major exchanges but at least they have to be someone legit.




Summary


Name Age Since Current Position Ji, Jiang Yong 53 2001 Chief Executive Officer, President, Director Long, Jing Jing 55 2001 Chief Financial Officer, Treasurer, Director Ji, Jim 27
Chief Operating Officer, Secretary, Director Turber, Mike 41
Director - Marketing and Sales Ji, Ling 49
Director Insider Trading



Biographies


Name Description Ji, Jiang Yong Jiangyong Ji, has served as President CEO, director of Tank Sport, Inc. from March 2001 to present; served as co-founder of Steady Star, Inc, a California Corporation from 1994 to present; served as President, CEO and director of LONG Sa De CV from September 1998 to present; served as President, CEO and director of KTMMEX SA DE CV from February 2002 to present. Mr. Ji was the accounting manager for Beijing Group Wuzhou Hotel, a hotel management company, from Sep 1987 to Dec 1992. Mr. Ji has a bachelor degree from the Air Force Medical School of People's Republic of China. Long, Jing Jing Jing Jing Long, has served as CFO, treasurer and director of Tank Sport, Inc. from March 2001 to present; served as President and co-founder of Steady Star, Inc., a California Corporation from 1994 to present; served as Manager of Panama Hua Mei Group, Co. from 1988 to 1991. Ms. Long received a bachelor degree from First Army Medical School of People's Republic of China. Ji, Jim Jim Ji, has served as Chief Operating Officer, secretary and director of Tank Sports, Inc. ; served as Technical Support department supervisor of Giga Fast Ethernet, Inc., a California Corporation, from September 1999 to September 2003. Mr. Ji has received a bachelor's degree from ITT Technical College. Turber, Mike Mike Turber, Director of Marketing & Sales, brings over 20 years in sales and marketing. Prior to Tank Sports, he served as sales & general manager for a powersports company. Before then he was a sales manager for Tandy Name Brands and personally built 4 multi-million dollar companies. He will bring his experience in sales and marketing & help the company to achieve its sales goals. Ji, Ling Ling Ji, director, is the Chairman of PMI Shanghai Co. Ltd (Shanghai Dazon)., the manufacturing base of the Companys dune buggies in addition to serving as the deputy general manager of Guangzhou Tank..

Good luck!




-----Original Message-----
From: mailto:[email protected]
To: mailto:[email protected]; mailto:[email protected]
Sent: Wed, Dec 9, 2009 12:29 pm
Subject: Fwd: Broken rear signal lights too



Think I could get that tracking number I keep hearing about?  I had to order some seals from Yamaha (hopefully they are the same) because i've been waiting forever for parts from Tank-Sports.  I'd like to get everything some day though




-----Original Message-----
From: mailto:[email protected]To: mailto:[email protected]Sent: Tue, Dec 8, 2009 8:31 am
Subject: Re: Broken rear signal lights too



I reported all these issues on the 17th.  It is now Dec 8th.  The package could have went back and forth 4+ times by now.  I had the clutch adjusted and it will be fine but every one of my lenses is taking in water except for the headlamps.  The rear brake light and both front blinkers now are taking in moisture




-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: mailto:[email protected]
Sent: Tue, Dec 8, 2009 12:27 am
Subject: Re: Broken rear signal lights too



Good morning Mark, sorry to see that you are still having issue with the quad. Dona is the master tech here, hes pretty hard to get a hold of, even for me. He might have overlooked the email that you sent him. But please note that we always try our best to fulfill our commitment and to the best of our ability to satisfy customers.

I see that you have already filed a dispute on paypal and left a negative feedback on ebay. I am sorry that you are at this tough situation. It is very unfortunate that the thanks giving weekend along with the blaze that took out the telephone box have caused so much issues. Remember I told you we had UPS pickup the parts box, but because there was no internet we could not upload or get tracking #s? well because we couldn't upload or get tracking numbers that entire 2 day worth of packages that we sent out are lost. your package isn't the only one. we have dealers that purchased 20 vehicles wanting their package but the situation does not discriminate.

the package was returned back to our facility as of today after a round trip to san bernadino sorting facility.

so lets come back to the subject on hand. as according to Don's reply, he wanted you to adjust the clutch, you asked for directions but he has not replied. This I will speak to don about tomorrow morning first thing.

Second your package will once again be shipped, and this time we will have a tracking number tomorrow.

Third we have already issued a partial refund on paypal. As you might have already read and reread, the ebay auction terms are very clear, no cool downs and as is with defective parts only warranty. Therefor, I am unable to honor any labor warranty or claims, straight parts only.

since we will be sending out the package tomorrow roughly around 4pm. please let me know if there is anything else you want don to claim as warranty before we mail the package out, do not worry if you don't get it don tomorrow. we have more time later on as well.

The 400U is a great bike, comparing to other 400CC class vehicles from China its very well made. As your friend in the dealership might have even noticed, the 400U is almost a direct clone of the Yamaha (grizzly i believe it is). Jianshe of China is actually a joint venture of Yamaha. We indeed have sold many and many units. Very rarely does it come down with as much issues as you are experiencing. I am deeply sorry about that. But please let me know if the clutch needed to be replaced. get me photos of it asap so I can pass it along to Dona our tech.

Please CC me on your emails if you would like to email don directly, so I can also remind him of the emails.

Jim



On Mon, Dec 7, 2009 at 7:14 PM, <ninety9denali> wrote:


Can anyone respond to an email? You've made it pretty obvious that customer satisfaction is not a concern. 






-----Original Message-----
From: ninety9denali@aol


To: mailto:[email protected]Sent: Fri, Dec 4, 2009 9:13 am
Subject: Fwd: Broken rear signal lights too







James, Jim, Don or whoever I am dealing with now.  I just wanted make you aware that I have been doing a review on your company and product since we have owned your Jianshe 400U.  The timeline and comments can be viewed at the link below.  I am very frusterated and fet up with the communication and quality of the ATV.  I have shared my knowledge with a larger portion of the powersports communtity on the internet positive and negative.  After almost a month I have recieved a measly $100 partial refund.  The first round of defective parts issue were reported 3 weeks ago.. Still no parts.... Now I am forced to do time intensive repairs to the atv without being compensated for it.  I am hoping this is a joke and maybe you can do the right thing and start refunding some cash or come pick this junk up and send me one that is worth while.  I've had enough of tank-sports and Jianshe products. I will also be leaving negative ebay feedback as of Saturday which will be a month since purchase if things are not straightened out to my satisfaction.  The way I see it is I paid $2600 for an ATV worth less than $1500 to me.  The repairs are costly and labor intensive and on top of that I can't even use the atv becuase your company has issues standing behind their product.  It's great to be promised parts but to wait for them for 3 weeks is a joke.


 




 


 


Mark Massirio






-----Original Message-----
From: ninety9denali


To: mailto:[email protected]
Sent: Wed, Dec 2, 2009 7:51 pm
Subject: Re: Broken rear signal lights too







Dona,  I will repair the quad but can you send the clutch adjustment procedure to me so I can adjust the clutch properly.  I will also be needing the 2 boots on the front of the swing arm that connect the drive shaft tube to the transmission/engine.  The front one is completely ripped as seen in the pictures and the rear one appears to be dry rotted already.  I'll replace the pinion sea/boots and adjust the clutch in my shop but we are talking quite a bit of labor to do all this work and have to adjust the clutches already.  This really starting to bug me.  You company is really lucky I am a licensed mechanic.  I feel taken advantage of just a bit.  What would you of done if I was just your average customer who had no mechanical knowledge?  To adjust the clutches and replace the differential pinion seal is probably $500-800 worth of work at any motorsports dealership.  Can I be compensated for any of my time and labor or is that just expected of me for purchasing this atv?  I don't mean to sound rude but come on, 76 miles and I'm already turning the wrench on it, still waiting for my parts and haven't recieved any partial refund at all...  I'm so aggrivated right now I am considering putting the atv for sale once I replace all the defective parts, repair the rear end leak and clutch slipping.  Then at least I could buy something more dependable and enjoy it instead of working on it constantly


 


Mark









-----Original Message-----
From: Dona <mailto:[email protected]>
To: mailto:[email protected]; ninety9denaliSent: Wed, Dec 2, 2009 6:56 pm
Subject: RE: Broken rear signal lights too







Mark,


 


  I would like to apologize on the many issues you have encountered with your new 400cc atv. The issues that you have mentioned are not common problems and I would like to help you to the best of my capability. It seems that the seal is the cause of the problem and would like to send you a replacement seal at no charge. From what you have explained, the main pinion seal is defective, can you confirm this is the defective part causing the oil leak. The performance issue can be caused by the clutch. This usually can be adjusted to fix the problem. Please feel free to contact me back with other issues.  


 




 


Tank Sports inc.


Dona Thach


Service Manager


Customer Service Executive




(626)350-4039 office


(626)442-8706 fax


866-wow-tank toll free


 











From: mailto:[email protected] [mailto:[email protected]?] On Behalf Of Jim Ji
Sent: Wednesday, December 02, 2009 3:34 PM
To: Don
Subject: Fwd: Broken rear signal lights too


 


 




---------- Forwarded message ----------
From: <ninety9denali>
Date: Sun, Nov 29, 2009 at 3:00 PM
Subject: Re: Broken rear signal lights too
To: mailto:[email protected]




Jim or James, 




I have more issues already with this atv.  I am pretty sure the rear pinion seal was defective.  It looks like the seal was leaking from the rear end differential down the tube/shaft into the front boot.  I went to strap the quad down on the trailer today and when I compressed the suspension to secure the quad I heard a pop and found about a 1/4 of a quart of gear lube below the boot on the trailer.  The boot must of been loaded up with gear oil from the pinion seal leak and blew open, leaking fluid everywhere.  I am not 100% positive that the pinion seal is what's wrong but it's a good posibility.  I also noticed that when I ride the atv that the transmission revs in different gear and at different speeds instead of gripping the gears and accelerating smoothly.  Seems like I am letting off the throttle quite a bit to allow the engine speed to keep up with the transmission.  I've attached pictures of the cracked boot leaking gear lube and have absolutely no idea what could be wrong with the transmission.  I'm just so aggrivated right now.  I woke up at 7am this morning to meet some people to ride, loaded the quad, noticed the leak, put the atv back in the garage and went back to bed.  Starting to get tired of the issues.  I've only had the atv 3 weeks and have had nothing but problems.  I've only done light riding with my 5 year old nephew too and it's already breaking.  His little 110cc Tao Tao atv has held up better than this one for $2600.  I am staring to think I should of bought a used name brand atv for the money and would of been better off or spent and extra $1500 to buy brand new from a local dealer.  Let me know what the next step is please.  I'm really getting sick of wasting all my time fooling with this atv.  I've spent just as much time addressing problems than I have riding it probably.  I should be able to get on it and go without all this hassle.




 




Mark





 






-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali






Sent: Mon, Nov 23, 2009 3:09 pm
Subject: Re: Broken rear signal lights too




Mark, James is not in today. I read your email. I broke down the issues you wrote to reply to them on a one by one basis.

as for the parts, we will be sending out the parts sometime today.

as for the engine, it is certain that the engine was not dropped. the mfg would not install and engine that was dropped. the fins on the engine do chip from time to time. sometimes they are dinged when it is being lowered into the frame or from the engines hoised up on chains for installation. fins gets chips from riding also when pebbles hits the fins. out of the units that we have sold in the past on or off the internet, we have not had a defective engine due to an engine drop, neither have we seen a chipped fin on the 400u. prior email you have stated that the engine seems to perform well without issues, that leads me to conclude that the engine was not dropped. but even thou i am very certain that the engine is good, i will include a cylinder head for you as you have requested.

as for the prices, thats something that we can't really do anything for you. You purchased the vehicle with the buy it now option, we can not offer you discounts.

as for the resale value, i can't really help you on that one either, ATV goes though a lot more wear and tear than other products because of their intended usage. i am not an expert in resale value but based on looking at cycle trader magazine, the 2nd hand price for ATV has always been lower compared to the street bikes.

As for the $50 discount, it only applies to the cosmetic damage to the heat fins.

I will talk to James again see what he thinks as well.






On Fri, Nov 20, 2009 at 5:42 PM, <ninety9denali> wrote:




I really appreciate you getting the parts out to me.  I am going to need a new on/off fuel switch also.  The switch was cracked in half and I had to glue it back together as you can see in the pictures I sent you.  As for the $50 deposit I feel that is not enough to compensate for the cosmetic and possible mechanical flaw on the atv.  A cylinder head is not designed to dropped on the ground and without your tech removing and inspecting it who knows what kind of long term damage it could cause.  A new head lists for around $250 on the atv parts site.  If I was to get a refund for the cost of the new cylinder head or sent a spare replacement head I would feel much more comfortable about the situation.  The valves in the head could of been damaged along with the resale value of the atv when I go to sell it someday down the road.  Anyone who inspects the engine now will be a bit weary of buying it because of this.  I paid $2600 with the buy it now price on ebay and noticed you have sold a few of these atv's for $2300.  I don't think a $250 refund is much to ask for after recieving a defective 3 year old left over ATV.  I'll let you decide though.  You can send me a new cylinder head which I may need one day or cover the cost of a replacement if the time shall ever come.  Even if the head is mechanically ok I am still going to take a resale loss on the atv in the years to come.




 




Thank You




Mark







-----Original Message-----
From: Jim Ji <mailto:[email protected]>






To: ninety9denali; James Ba <mailto:[email protected]>
Sent: Fri, Nov 20, 2009 6:40 pm
Subject: Re: Broken rear signal lights too




Hi Mark wanted to give you an update. My tech is looking for a right light right now, we have the lever switch and left light. we will be getting the parts to you asap.

as for the chip on the fin, the tech said that its visual, the chip will not impact your engine. he recommended getting the sharp edges filed down to avoid any scrapes. i spoke with James and he wants to offer you a $50 credit back for all the issue and for filing down the sharp edges. The refund will be made to your paypal account on monday.






On Fri, Nov 20, 2009 at 10:04 AM, <ninety9denali> wrote:




Ok, thanks alot.  Just so you know I am a licensed CT repairer so I am fully capable of installing the new parts myself and am not looking to be re-imbursed for labor or anyhting.  I would just like the new parts to strighten the issues out.  Thanks again




 




Just so you can explain to the tech if he asks why the lenses are leaking.  I found that where the phillips head screw goes through the lense into the light housing, the screw had been overtightened on the rear ones and put small cracks in the rear lenses at that location.  Causing the moisture/water to enter the light assembly







-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali






Sent: Fri, Nov 20, 2009 12:55 pm
Subject: Re: Broken rear signal lights too




Hi Mark I am just waiting for an answer from our tech on the tail lights, should get back to you in a couple of hours.




On Fri, Nov 20, 2009 at 6:58 AM, <ninety9denali> wrote:




Any progress on getting this all straightened out?  Just wondering if parts were shipped out yet or what the deal was.  I'd really like to be able to get my headlights working soon.




 




Thanks




Mark







-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali
Sent: Wed, Nov 18, 2009 3:50 pm
Subject: Re: Broken rear signal lights too








Hi Mark this is Jim, i got your photos and videos. So far the issues I have seen is

Chipped heat sink on motor
Missing screw on throttle level (fixed reported by user)
Broken Gas ON-OFF switch
Defective Left switch set
Broken tail light

was there anything else that you saw?

Can you send me some photo of the rear tailight? was it left and right or just one side?




On Tue, Nov 17, 2009 at 2:13 PM, <ninety9denali> wrote:




James I just noticed that both rear blinkers mounted in the rear fenders are both broken also.  They are broken where they screw into the housing.  It looks like were overtightened and broke off the mounting tabs on the amber part of the lense.  I can send you pictures tomorrow morning if you would like.  Just let me know what you need.




 




Mark
Report Attachments


7 Updates & Rebuttals

2006CTSV

Middletown,
Connecticut,
United States of America
I'VE GOTTEN NOWHERE

#2Author of original report

Sat, March 13, 2010

CALIFORNIA DMV INVESTIGATORS NEVER EVEN CONTACTED ME AND I HAVE NOT HAD ANY RESOLUTION TO THIS MATTER.  LESSON LEARNED...DON'T BUY ANYTHING OVER $100 OFF EBAY AND STAY AWAY FROM MAIL ORDER CHINESE ATV'S!! IT'S TOO GOOD TO BE TRUE OBVIOUSLY AND NO ONE CAN BE TRUSTED THESE DAYS!!


2006CTSV

Middletown,
Connecticut,
United States of America
JIM from TANK SPORTS sends me more damaged used parts!!

#3Author of original report

Thu, January 07, 2010

After months of waiting today a USED cylinder head arrives from Tank Sports. I don't know if I should be happy or mad. It's used and who knows if it is any good. I was so shocked I even recieved the part. Once again I get one that is damaged. I have no clue why they waste their shipping money. All I can do is laugh now. I have no anger left inside me. Now just waiting for the clutch, lenses, controls, boots, seals ect... Looks like Motor Vehicle gave them the nudge they needed to get rolling or maybe Jim had no excuses left for me.


2006CTSV

Middletown,
Connecticut,
United States of America
Last Post Error

#4Author of original report

Fri, December 18, 2009

I would like to correct my last post.  I stated that the Tank-Sports website advertises the ATV to be 495 lb.  I made a mistake it is actually 595.2 lbs and the Cerificate of Origin states it weighs 300lbs.  Big Difference!!


2006CTSV

Middletown,
Connecticut,
United States of America
EBAY CLAIM UPDATE

#5Author of original report

Thu, December 17, 2009

I called ebay yesterday and filed a complaint with them.  After chasing Tank-Sports for answers for weeks and weeks.  This is how they respond to the ebay claim.  I left it to the EBAY representative to straighten this out and hopefully they can make the right desicion for me.

 

Most recent activity
Dec 16, 2009 at 8:09 PM You have asked eBay Customer Support to review this case and make a final decision.
Your message to eBay Customer Support:
"I have had enough of dealing with this lying company. I am out $2600 and have a defective atv."
Since you've asked eBay Customer Support to handle this case, you don't need to take any more action. Please wait for Customer Support to make a final decision on this case. We'll get back to you within 48 hours.
Previous activity
Dec 16, 2009 at 8:04 PM You have responded to the seller.
Your message to the seller:
"Every blinker lense assembly you sent me to repair the defective ones I have already is broken. Would you like me to send you pictures of all 8 of them now??? Maybe your "water damaged box" did some damage to my "new lense assemblies." I'm really sick of the excuses. I do not want a cylinder head that has been sitting in a water damaged box either as it probably is starting to corode the bare metal. This atv is completely defective we are not just talking about lenses anymore. The rear differential oil seal blew out of it and you failed to send me those parts also. The engine has a chunk of metal taken out of it and along with all the other cosmetic issues that came along with it. Leaking lenses, broken switches ect.... I want my money back so come pick up your defective atv. I tried to call Tank-Sports today again and your numbers do not even go to a voicemail anymore. I've contacted California Motor Vehicle Investigation Department and they will be investigating your busines"
Dec 16, 2009 at 2:37 PM The seller has responded to your case with other solution.
Seller's message:
"Hi Mark, Remember how the package came back and we had to resend? The package was reboxed because of water damage. The repackage did not put the cylinder in as we forgot. We will be sending it out, today. As for the turn signal lights, they were taken off of our only showroom sample to fulfill the urgency of your order. there are more turn signal lights on the way in a container, but however we imagined it would please you to know that we took them off of our showroom unit to get yours up and running. I inspected the lights before they were wrapped in plastic and they were in decent conditions, no broken tabs. In regards to us sending you defective parts, the parts that was sent to you, are not defective. I assume you are talking about the lenses still? Sorry we have to stick with what the auction states. Defective parts coverage only. If you can let me know what you need when you can. "
Dec 16, 2009 at 1:58 PM eBay Customer Support has opened a case for you.The seller has 7 days to respond.
Details you provided:
The item is not as described
You have tried contacting the seller
You contacted the seller through eBay Messages
The seller has not responded to you
The seller isn't working with you to solve the problem
You entered the phone number
We can share your phone number with the seller.
The item is damaged
Additional information:
"contacted the seller and seller shipped a replacemnts for the damaged parts but still those were deffective. buyer tried again to recontact the seller but until now the seller failed to respond"
You wanted:
A full refund


Lee

Lynnwood,
Washington,
USA
Doesn't sound like fun...

#6Consumer Comment

Thu, December 17, 2009

'The factory does not drop engines'

LOL!

Are they in the factory every minute, and know this for sure?

I taught English at an electronics factory in China.  I had to walk through the packaging warehouse on my way in one time, because they were repairing the main door.  Right in front of me, someone dropped 20 or so DVD players off a conveyor belt.  It was about a 6 foot drop.  A few of them lost the face plating.  I had a birds eye view of the packaging department, from my classroom.  I watched for about 15 minutes to see what they would do.  They picked them up and stacked them.  Broken display covers were thrown out.  Someone came a few minutes later with a handful of small plastic transparents.  Right there, they snapped on new covers, then put them all in boxes without even testing to see if they had broken any of them.


Ramjet

Somewhere,
Michigan,
U.S.A.
A good example

#7Consumer Comment

Thu, December 17, 2009

This is not intended to be any kind of criticism of you.  I would be as upset as you are.

It is, however, a good lesson for other people.  Don't buy something like this sight unseen. It SHOULD be safe to buy something new this way but obviously it's not.  Buy it locally and buy the exact one you see at a dealer, not one they order and ship in. If it's not local, either travel to look at the exact machine and be prepared to take it with you, maybe even take someone with you who has in depth knowledge.  OR don't buy it.

Even with all this you could get a lemon but at least your chances are greatly improved.

Good luck and I mean that.

 


2006CTSV

Middletown,
Connecticut,
United States of America
PICTURE UPDATE

#8Author of original report

Wed, December 16, 2009

I JUST WANTED TO UPDATE PICTURES.  I HAVE CONTACTED THE SOUTH EL MONTE CALIFORNIA INVESTIGATION BRAND OF THE DEPARTMENT OF MOTOR VEHICLE AND THEY WILL BE LOOKING INTO THIS CASE.

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