Complaint Review: Tank Sports Inc. - South El Monte Internet

Can anyone respond to an email? You've made it pretty obvious that customer satisfaction is not a concern. 

-----Original Message-----
From: ninety9denali@aol

To: mailto:[email protected]Sent: Fri, Dec 4, 2009 9:13 am
Subject: Fwd: Broken rear signal lights too

James, Jim, Don or whoever I am dealing with now.  I just wanted make you aware that I have been doing a review on your company and product since we have owned your Jianshe 400U.  The timeline and comments can be viewed at the link below.  I am very frusterated and fet up with the communication and quality of the ATV.  I have shared my knowledge with a larger portion of the powersports communtity on the internet positive and negative.  After almost a month I have recieved a measly $100 partial refund.  The first round of defective parts issue were reported 3 weeks ago.. Still no parts.... Now I am forced to do time intensive repairs to the atv without being compensated for it.  I am hoping this is a joke and maybe you can do the right thing and start refunding some cash or come pick this junk up and send me one that is worth while.  I've had enough of tank-sports and Jianshe products. I will also be leaving negative ebay feedback as of Saturday which will be a month since purchase if things are not straightened out to my satisfaction.  The way I see it is I paid $2600 for an ATV worth less than $1500 to me.  The repairs are costly and labor intensive and on top of that I can't even use the atv becuase your company has issues standing behind their product.  It's great to be promised parts but to wait for them for 3 weeks is a joke.

 

forums.atvconnection.com/chinese-quads/320565-new-400cc-tank-scout-arrived.html

 

 

Mark Massirio

-----Original Message-----
From: ninety9denali

To: mailto:[email protected]
Sent: Wed, Dec 2, 2009 7:51 pm
Subject: Re: Broken rear signal lights too

Dona,  I will repair the quad but can you send the clutch adjustment procedure to me so I can adjust the clutch properly.  I will also be needing the 2 boots on the front of the swing arm that connect the drive shaft tube to the transmission/engine.  The front one is completely ripped as seen in the pictures and the rear one appears to be dry rotted already.  I'll replace the pinion sea/boots and adjust the clutch in my shop but we are talking quite a bit of labor to do all this work and have to adjust the clutches already.  This really starting to bug me.  You company is really lucky I am a licensed mechanic.  I feel taken advantage of just a bit.  What would you of done if I was just your average customer who had no mechanical knowledge?  To adjust the clutches and replace the differential pinion seal is probably $500-800 worth of work at any motorsports dealership.  Can I be compensated for any of my time and labor or is that just expected of me for purchasing this atv?  I don't mean to sound rude but come on, 76 miles and I'm already turning the wrench on it, still waiting for my parts and haven't recieved any partial refund at all...  I'm so aggrivated right now I am considering putting the atv for sale once I replace all the defective parts, repair the rear end leak and clutch slipping.  Then at least I could buy something more dependable and enjoy it instead of working on it constantly

 

Mark

-----Original Message-----
From: Dona <mailto:[email protected]>
To: mailto:[email protected]; ninety9denaliSent: Wed, Dec 2, 2009 6:56 pm
Subject: RE: Broken rear signal lights too

Mark,

 

  I would like to apologize on the many issues you have encountered with your new 400cc atv. The issues that you have mentioned are not common problems and I would like to help you to the best of my capability. It seems that the seal is the cause of the problem and would like to send you a replacement seal at no charge. From what you have explained, the main pinion seal is defective, can you confirm this is the defective part causing the oil leak. The performance issue can be caused by the clutch. This usually can be adjusted to fix the problem. Please feel free to contact me back with other issues.  

 

 

Tank Sports inc.

Dona Thach

Service Manager

Customer Service Executive

mailto:[email protected]

(626)350-4039 office

(626)442-8706 fax

866-wow-tank toll free

 

---

From: mailto:[email protected] [mailto:[email protected]?] On Behalf Of Jim Ji
Sent: Wednesday, December 02, 2009 3:34 PM
To: Don
Subject: Fwd: Broken rear signal lights too

 

 

---------- Forwarded message ----------
From: <ninety9denali>
Date: Sun, Nov 29, 2009 at 3:00 PM
Subject: Re: Broken rear signal lights too
To: mailto:[email protected]

Jim or James, 

I have more issues already with this atv.  I am pretty sure the rear pinion seal was defective.  It looks like the seal was leaking from the rear end differential down the tube/shaft into the front boot.  I went to strap the quad down on the trailer today and when I compressed the suspension to secure the quad I heard a pop and found about a 1/4 of a quart of gear lube below the boot on the trailer.  The boot must of been loaded up with gear oil from the pinion seal leak and blew open, leaking fluid everywhere.  I am not 100% positive that the pinion seal is what's wrong but it's a good posibility.  I also noticed that when I ride the atv that the transmission revs in different gear and at different speeds instead of gripping the gears and accelerating smoothly.  Seems like I am letting off the throttle quite a bit to allow the engine speed to keep up with the transmission.  I've attached pictures of the cracked boot leaking gear lube and have absolutely no idea what could be wrong with the transmission.  I'm just so aggrivated right now.  I woke up at 7am this morning to meet some people to ride, loaded the quad, noticed the leak, put the atv back in the garage and went back to bed.  Starting to get tired of the issues.  I've only had the atv 3 weeks and have had nothing but problems.  I've only done light riding with my 5 year old nephew too and it's already breaking.  His little 110cc Tao Tao atv has held up better than this one for $2600.  I am staring to think I should of bought a used name brand atv for the money and would of been better off or spent and extra $1500 to buy brand new from a local dealer.  Let me know what the next step is please.  I'm really getting sick of wasting all my time fooling with this atv.  I've spent just as much time addressing problems than I have riding it probably.  I should be able to get on it and go without all this hassle.

 

Mark

 

-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali

Sent: Mon, Nov 23, 2009 3:09 pm
Subject: Re: Broken rear signal lights too

Mark, James is not in today. I read your email. I broke down the issues you wrote to reply to them on a one by one basis.

as for the parts, we will be sending out the parts sometime today.

as for the engine, it is certain that the engine was not dropped. the mfg would not install and engine that was dropped. the fins on the engine do chip from time to time. sometimes they are dinged when it is being lowered into the frame or from the engines hoised up on chains for installation. fins gets chips from riding also when pebbles hits the fins. out of the units that we have sold in the past on or off the internet, we have not had a defective engine due to an engine drop, neither have we seen a chipped fin on the 400u. prior email you have stated that the engine seems to perform well without issues, that leads me to conclude that the engine was not dropped. but even thou i am very certain that the engine is good, i will include a cylinder head for you as you have requested.

as for the prices, thats something that we can't really do anything for you. You purchased the vehicle with the buy it now option, we can not offer you discounts.

as for the resale value, i can't really help you on that one either, ATV goes though a lot more wear and tear than other products because of their intended usage. i am not an expert in resale value but based on looking at cycle trader magazine, the 2nd hand price for ATV has always been lower compared to the street bikes.

As for the $50 discount, it only applies to the cosmetic damage to the heat fins.

I will talk to James again see what he thinks as well.

On Fri, Nov 20, 2009 at 5:42 PM, <ninety9denali> wrote:

I really appreciate you getting the parts out to me.  I am going to need a new on/off fuel switch also.  The switch was cracked in half and I had to glue it back together as you can see in the pictures I sent you.  As for the $50 deposit I feel that is not enough to compensate for the cosmetic and possible mechanical flaw on the atv.  A cylinder head is not designed to dropped on the ground and without your tech removing and inspecting it who knows what kind of long term damage it could cause.  A new head lists for around $250 on the atv parts site.  If I was to get a refund for the cost of the new cylinder head or sent a spare replacement head I would feel much more comfortable about the situation.  The valves in the head could of been damaged along with the resale value of the atv when I go to sell it someday down the road.  Anyone who inspects the engine now will be a bit weary of buying it because of this.  I paid $2600 with the buy it now price on ebay and noticed you have sold a few of these atv's for $2300.  I don't think a $250 refund is much to ask for after recieving a defective 3 year old left over ATV.  I'll let you decide though.  You can send me a new cylinder head which I may need one day or cover the cost of a replacement if the time shall ever come.  Even if the head is mechanically ok I am still going to take a resale loss on the atv in the years to come.

 

Thank You

Mark

-----Original Message-----
From: Jim Ji <mailto:[email protected]>

To: ninety9denali; James Ba <mailto:[email protected]>
Sent: Fri, Nov 20, 2009 6:40 pm
Subject: Re: Broken rear signal lights too

Hi Mark wanted to give you an update. My tech is looking for a right light right now, we have the lever switch and left light. we will be getting the parts to you asap.

as for the chip on the fin, the tech said that its visual, the chip will not impact your engine. he recommended getting the sharp edges filed down to avoid any scrapes. i spoke with James and he wants to offer you a $50 credit back for all the issue and for filing down the sharp edges. The refund will be made to your paypal account on monday.

On Fri, Nov 20, 2009 at 10:04 AM, <ninety9denali> wrote:

Ok, thanks alot.  Just so you know I am a licensed CT repairer so I am fully capable of installing the new parts myself and am not looking to be re-imbursed for labor or anyhting.  I would just like the new parts to strighten the issues out.  Thanks again

 

Just so you can explain to the tech if he asks why the lenses are leaking.  I found that where the phillips head screw goes through the lense into the light housing, the screw had been overtightened on the rear ones and put small cracks in the rear lenses at that location.  Causing the moisture/water to enter the light assembly

-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali

Sent: Fri, Nov 20, 2009 12:55 pm
Subject: Re: Broken rear signal lights too

Hi Mark I am just waiting for an answer from our tech on the tail lights, should get back to you in a couple of hours.

On Fri, Nov 20, 2009 at 6:58 AM, <ninety9denali> wrote:

Any progress on getting this all straightened out?  Just wondering if parts were shipped out yet or what the deal was.  I'd really like to be able to get my headlights working soon.

 

Thanks

Mark

-----Original Message-----
From: Jim Ji <mailto:[email protected]>
To: ninety9denali
Sent: Wed, Nov 18, 2009 3:50 pm
Subject: Re: Broken rear signal lights too

Hi Mark this is Jim, i got your photos and videos. So far the issues I have seen is

Chipped heat sink on motor
Missing screw on throttle level (fixed reported by user)
Broken Gas ON-OFF switch
Defective Left switch set
Broken tail light

was there anything else that you saw?

Can you send me some photo of the rear tailight? was it left and right or just one side?

On Tue, Nov 17, 2009 at 2:13 PM, <ninety9denali> wrote:

James I just noticed that both rear blinkers mounted in the rear fenders are both broken also.  They are broken where they screw into the housing.  It looks like were overtightened and broke off the mounting tabs on the amber part of the lense.  I can send you pictures tomorrow morning if you would like.  Just let me know what you need.

 

Mark