Robin and Ben
Utah,#2General Comment
Wed, July 24, 2013
Tanner transmission in Sunset Utah either tried to scam me or they are incredibly incompetent. I have a 2004 Ram 3500 with the 48re transmission. Out of nowhere when I left my house the other day my truck had a huge delayed shift out of first gear. This truck had no prior symptoms and I had just hat a full transmission service done at the dodge dealership 6 months earlier. I called Tanner Transmission and they told me that they would perform a free diagnostics so I took it to them. A couple hours later I received a call back from them. The technician explained that they had run a full diagnostics and concluded that it was definitely an internal problem causing my shifting problems. He said that they had checked all the adjustments and electrical sensors and they all checked out ok. He needed me to authorize $650 for them to do an internal inspection to determine the problem. I asked for a worst case estimate and was told that it could be anywhere between $1000 and $3000, but they wouldn’t know until they take a look. He assured me that they would only replace the parts that needed to be replaced and wouldn’t charge me for unneeded repairs.
So, I told him I would call him back to let him know how I wanted to proceed. In the meantime, my wife ran a better business bureau inquiry and found that they had over 20 serious complaints. And additionally I was told by a friend who overheard that I had my truck at Tanner and he was very adamant that they scammed a relative of his for several thousand dollars.
I decided to go pick up my truck and get other opinions. When I picked up my truck the technician told me again that it was definitely internal and mentioned that they had eliminated the common problems sensors and solenoids. He emphasized that they were the best around and had the most experience.
The next morning I thought I would run a quick Google search for the symptoms I was experiencing and within seconds found several hits and youtube videos with a simple solution to my problem. They all said it was the governor pressure solenoid and pressure sensor. It was all over the internet that this is a very common problem on the 48re transmission. I decided to take the gamble and picked up the two parts. Between the two it was about $100. It took me about 45 minutes to replace these parts and when I was done my truck shifted like a champ once again.
So, my conclusion is that Tanner Transmission either tried to scam me or they are an incredibly incompetent transmission repair shop. If I can find that this particular transmission has a very common problem in a couple of minutes, one would think that a business that specialized in the field would have this figured out. If they were just honest with me I would have paid a few hundred dollars for them to fix it.
Shame on you Tanner Transmission!
Mark
Provo,#3Consumer Comment
Tue, January 23, 2007
I had heard from my neighbor who got his car rebuilt from these guys. He told me that they have a bad reputation for doing work that isn't necessary and cheating customers. The Sunset location would tell customers that their transmissions needed to be rebuilt when they only needed to have a pan gasket replaced or a cooler line repaired. Then they would sell unneccessary repairs and hold the vehicle hostage until they paid up.
Travis
Slc,#4Consumer Suggestion
Tue, October 10, 2006
As a consumer I wanted you to you know that I read your complaint and sympathize with you. A few avenues you could persue. 1)Tanner Transmisions is a member of ATRA(automatic transmission rebuilders association)and they have a code of ethics they supposedly abide by. You can file a complaint with them. 2)file a complaint with utah dept of commerce 3)file a complaint with utah attorney generals office 4)file a complaint with BBB. I looked this company up and found they do indeed have an unsatisfactory record. 5)small claims court 6)make you a sizable ledgable sign that can be read by passing motorists. Get your friends and family involved and go picket the nearest busy intersection closes to the owners office. I know if I just got took for 2k I would be doing that at least one day a month til they made things right with me. 7)Always pay with a credit card so that you can back charge it when they dont provide the service you paid for. Always shop arround and get a competitive price qoute in writing and compare. Always remember to get a signed copy of your invoice with the correct information on it. if they refuse to do that then call the cops on them. Always make sure a mechanic has a valid "ASE" certification in the automotive area you are seeking services for. Any good reputable shop will post thier mechanics ASE credentials in the lobby within easy viewing distance. If thier certification is more than 5 years old they are not valid and chances are they are not up to date with the ever increasing technical know how in order to perform thier job properly. PS due to Tanners Transmissions poor business practices.. I'm going elsewhere for now on.
Km
Clearfield,#5Consumer Comment
Fri, October 06, 2006
Terri, Thank you for speaking up. I phoned into Tanner today and tried to get an estimate for comparison some transmission work I was having performed. I believe that I actually spoke with ONE of the GUYS you mentioned in the report above. Talking about rude! I asked for a ball park figure on completely replacing the transmission, not just repairing. He said that It was impossible to do give me an estimate without bringing in the truck. Isn't that what they do? He wanted to drop my tranny and just repair it. I told him no. I told him that I could get a rebuilt tranny from Autozone. He got very rude and insited that Autozone couldn't get one for me. After an exchange of argumentative comments, he continued to refuse giving an estimate for what I was asking. He continued treating me like an idiot and I told him that he wouldn't get my business. They are in business because of consumers. treat us with respect please!
Terri
Layton,#6Author of original report
Sun, April 24, 2005
the pilot bearing in my vehicle went out before the warranty was up and after arguing with Jim Tanner and Rick and faxing proof of warranty, and asking for it to be fixed by one of the other shops and request refused, etc. etc. I took it to be fixed by the same shop. Needless to say they were pretty upset about my ripoff report, I told Rick if he made things right with me, or my vehicle anyway, that I would make things right for them here. Well, they did put in a new pilot bearing and he said because of the damage from the bearing he had to put in another new clutch, but...they wouldnt warranty this "new" clutch, it had to ride out the old warranty which had only about two weeks or so left on it. Although the company that makes the cluthes they use {LUKE} warranty them for a year they wouldnt warranty this one. That should tell us something about the faith they have in their own repairs. When I took it bake for its 2 week chekup this time I told rick it was still making the same noise that his mechanic told me last time all new clutches made, which by the way was a noise that was never there until they got done with it. Rick pulled it in the bay and drove it, he wouldnt let me ride along so I could point things out to him, said it was against co. policy?...but it wasnt on the first 2 week checkup? He messed around with the gears and stuff in the bay and it cleary made noises it shouldt have. Told me I needed a new u-joint, and said that my pickup is old and bound to make noises, but it wasnt comming from the tranny or clutch. A couple of weeks later I took it in to a trustworthy shop for tires and asked them to check the u-joints, which I also did myself, and they told me nothing was wrong with the u-joints but that I probably better have my clutch looked at. IMAGINE THAT ! I bought this vehicle brandnew, I now it very well, all its noisesand such, the original clutch and tranny lasted me 15+ years, I learned how to drive in a standard and also drove semi for 15+ years so Im pretty sure its not me. I take very good care of my vehicles or they wouldnt last this long and I planned on keeping this one even longer but now that I let Tanner get there hands on it and havent an extra 2000.00 in my pocket to start over, dont know what to do, but do know to NEVER take anything to Tanner Transmissions if you want it to be fixed right and treated descent. I was also told by Rick that he could go and write a page on me also, well I really wouldnt care, I have witnesses and a paper trail of proof if He wants to go a round with me.