- Report: #1412500
Complaint Review: Target Customer Service - BAAAADDD - Queen Creek Arizona
Reported By:
rick -
san tan valley, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Target Customer Service - BAAAADDD
21398 S Ellsworth Rd, Queen Creek, AZ Queen Creek, 85242 Arizona, United States
Phone:
(480) 214-4810
Web:
target.com
Categories:
Business Rating:
(0)
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Target Customer Service - BAAAADDD Made product return very difficult - took 3 weeks of fighting and still no refund Queen Creek Arizona
I needed to return a sewing machine ordered on line from Target. After 3 weeks of being on hold, transferred and told I would be called back (which never happened ) The last person I talked with said it would be easiest if I returned it to the store. Queen Creek, Az. was my closest one, and 20 minutes away. The big problem is there was no receipt available on the website for me take with me ( I don't know why they couldn't figure out how to do it on the phone ). So, the agent emailed me one. It looked like something someone did on their Apple II in their bedroom. No header with Target name, no order # and little info.
Once to the store, they couldn't figure out how to do it either. I was there for over an hour. I could show the order confirmation, order #, and some info. They should have been able to pull up through my c.c. but that didn't happen either. Talked with Asst. mgr., Jenn, who tried but her hands were tied by policies and wouldn't make a management decision to just give me a refund and figure it out themselves. I was there over an hour with no resolution and a rep had been on the phone with the On Line dept for most of that hour. Jenn finally called the store manager about just giving me a refund and they agreed to give me a Target gift card. At that point was had decided I was done doing business with Target and did not want a gift card. What difference does it make ? Cash or gift card ? The amount is the same. They finally agreed to credit my card back with the total BUT IT WOULD TAKE 2-3 WEEKS. WHY ?
This is why Amazon and Walmart and Costco are kicking everyones a*s. Target says they are pulling out all the stops to compete but it ain't happening with this kind of service. Those places would have just given you a refund and said thanks for your business. And I would have been back there soon. Glad I don't own any Target stock.
