- Report: #382492
Complaint Review: Tax Incorporated In CA - Los Angeles California
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Tax Incorporated In CA
8075 W. 3rd St. Suite 407 Los Angeles, 90048 California, U.S.A.
Phone:
800-817-6682
Web:
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Tax Incorporated In CA This company completely scammed us by taking our money and not doing what they said they would do for us. Los Angeles California
My husband and I contacted Tax Inc. back in March of 2008. We told them about our tax situation. We owed the IRS a significant amount of money from the previous year, and we were not able to pay the IRS the amount they were demanding from us. Our desire was to "stop" the interest charges and penalties from rising at such an alarming rate and to work out a payment plan that would allow us not to lose our home.
My husband's business had closed due to what had happened in the Mortgage Industry, and we were and still are not, in any position to pay the IRS what we owed them or even what they were demanding from us at the time. We knew if we didn't do something quick, the IRS would make our lives a living hell.
When we contacted Tax Inc., they assured us that they could help us. They informed us that in order to get started on our case, we would need to give them "Power of Attorney". They told us that they would not only take care of our taxes from 2006, but they would also take care of our taxes for 2007. They clearly stated they would do both years for $3500.00. They told us that would immediately contact the IRS on our behalf, and put a "freeze" on our account so the IRS could not demand us to pay what they wanted by May of 2008. We paid them 3500.00 immediately out of our Home Equity loan that we had been living off of since December of 2007. This was all we had, but we were scared the IRS would seize our bank accounts and we would lose our home.Tax Inc.assured us that we had made the right choice by calling them and letting them take care of our situation.
We filed an extension for 2007 with the IRS so that we would have a little more time to get our tax info together. Tax Inc. asked my husband to get all of our tax info together in order to send it to them. My husband told Tax Inc. that it might take some time to get all of our itemized tax paperwork together because he was closing down his business, starting a new job, while still trying to close loans which is was only income. We new we had until October of this year because that was when our extension deadline was.
My husband contacted Tax. Inc at the beginning of Sept. to let them know that he had all of our tax info ready. They now claimed that they had tried to reach us to tell us that they needed more money from us. No one from their company ever contacted me or my husband. They also claimed that they never agreed to take care of both years for us. When my husband told the women on the phone that "Troy" had been dishonest from the start about what their company could do for us for a "one time fee of 3500.00", my husband was repeatedly put on hold and then convieniently disconnected.
We have tried to tell Tax Inc. that what they have done to us is completely unacceptable and that they need to do for us what they said they would do for us. They will not return our calls or speak to us.
The IRS has now seized our bank account and taken our last $600.00. I worked 2 weeks to earn that money and now it's just gone. It was part of our mortgage payment due in less than 2 weeks. My husband called the IRS and they said that no one from Tax Inc. has even contacted them!
What has Tax Inc. done with our $3500.00 if they didn't even contact the IRS on our behalf to stop the IRS from taking our money?!
We do not know what to do. We have no more money. We have 3 children to feed and provide for. My husband is doing everything possible to try to close loans to bring in some income for our family. He barely has any time left to deal with this mess now. Things are so hard right now, we just want our money back. Some one, please help us.
Caren
Franklin, Tennessee
U.S.A.
My husband's business had closed due to what had happened in the Mortgage Industry, and we were and still are not, in any position to pay the IRS what we owed them or even what they were demanding from us at the time. We knew if we didn't do something quick, the IRS would make our lives a living hell.
When we contacted Tax Inc., they assured us that they could help us. They informed us that in order to get started on our case, we would need to give them "Power of Attorney". They told us that they would not only take care of our taxes from 2006, but they would also take care of our taxes for 2007. They clearly stated they would do both years for $3500.00. They told us that would immediately contact the IRS on our behalf, and put a "freeze" on our account so the IRS could not demand us to pay what they wanted by May of 2008. We paid them 3500.00 immediately out of our Home Equity loan that we had been living off of since December of 2007. This was all we had, but we were scared the IRS would seize our bank accounts and we would lose our home.Tax Inc.assured us that we had made the right choice by calling them and letting them take care of our situation.
We filed an extension for 2007 with the IRS so that we would have a little more time to get our tax info together. Tax Inc. asked my husband to get all of our tax info together in order to send it to them. My husband told Tax Inc. that it might take some time to get all of our itemized tax paperwork together because he was closing down his business, starting a new job, while still trying to close loans which is was only income. We new we had until October of this year because that was when our extension deadline was.
My husband contacted Tax. Inc at the beginning of Sept. to let them know that he had all of our tax info ready. They now claimed that they had tried to reach us to tell us that they needed more money from us. No one from their company ever contacted me or my husband. They also claimed that they never agreed to take care of both years for us. When my husband told the women on the phone that "Troy" had been dishonest from the start about what their company could do for us for a "one time fee of 3500.00", my husband was repeatedly put on hold and then convieniently disconnected.
We have tried to tell Tax Inc. that what they have done to us is completely unacceptable and that they need to do for us what they said they would do for us. They will not return our calls or speak to us.
The IRS has now seized our bank account and taken our last $600.00. I worked 2 weeks to earn that money and now it's just gone. It was part of our mortgage payment due in less than 2 weeks. My husband called the IRS and they said that no one from Tax Inc. has even contacted them!
What has Tax Inc. done with our $3500.00 if they didn't even contact the IRS on our behalf to stop the IRS from taking our money?!
We do not know what to do. We have no more money. We have 3 children to feed and provide for. My husband is doing everything possible to try to close loans to bring in some income for our family. He barely has any time left to deal with this mess now. Things are so hard right now, we just want our money back. Some one, please help us.
Caren
Franklin, Tennessee
U.S.A.
1 Updates & Rebuttals
Los Angeles,
California,
U.S.A.
California,
U.S.A.
Letter from the CEO
#2UPDATE Employee
Thu, December 03, 2009
To all of our valued clients, and to those considering;
Hiring a tax relief firm to settle your tax debt is one of the most important financial considerations of peoples lives. You need to be assured that the firm you hire will live up to your expectations and provide reliable support and outstanding results. The Ripoff Report (ROR) has been a popular, reflexive research tool for many consumers as it promises to bring clarity to the sometimes foggy hiring process by illuminating both bad service and poor results. The ROR has the potential to be a terrific, impartial forum to base decisions off of. Its shortcomings, however, are very important to consider.
In the nine years Tax Inc. has been in business, we have received roughly 30 anonymous statements on the RORs website. Some of these statements I'm sure are valid, while others seem to be less so. The problem is, the complaints are all anonymous. There is no verification process from the ROR to validate the source of the complaint and no feasible way for our firm to mediate the issue. The ROR is simply an open forum allowing anyone to post derogatory statements on our company with complete uncertainty that those statements are accurate or truthful. This contradicts the RORs ultimate agenda: to help consumers make impartial, informed hiring decisions. If the statements were verified, and mediation sought, it would better highlight the steps our company has taken to successfully manage complaints and allow for stronger decision making. It does not.
Though we strive to avoid complaints altogether, the unfortunate reality is that, as in any healthy company, complaints will invariably arise. This can be for a variety of reasons, and as we enter our tenth year of doing business and our 20,000th client, we've tried to isolate the causes and repair any inconsistencies within our organization that may have been a contributing factor. The complaints generally fall into one of several categories:
Not returning phone calls promptly
Poor handling of account
Errors on paperwork
Unhappy with outcome of the case
Admittedly there have been valid instances where we have not serviced the client to the standards we expect, and where appropriate have made every attempt to reconcile the mistake or oversight. But failures, fortunately, do have their importance. They allow us to better understand the service process within our firm and tighten the screws, thereby strengthening our approach to customer service.
On a final note, I have provided a few of the standout accomplishments this firm has achieved in the nine years since we first opened our doors. Im hopeful one day the ROR will provide a section for this alongside the disputes:
To date, our approval rating is greater than 99%. Thats better than GM, Apple
or H&R Block, combined.
The odds of having a poor experience with our firm are less than 1%.
We generate 30% of our business through referral. Happy clients happily promote.
We pioneered a proprietary information management system to expedite form
drafting and increase resolution response by 80%. We know of no other company to
provide this type of cutting-edge technology, and have been approached to license
the software numerous times.
We provide pro-bono work for the elderly and economically hardshipped.
We get letters from satisfied clients every month, and proudly post them in the office and list them as success stories on our website for inspiration. We hope to someday count yours among them.
Sincerely,
Josh Silver, CEO
Tax Inc.
