- Report: #1277297
Complaint Review: TaxAct - Internet
-
Author Not Confirmed
Why?
TaxAct
Internet, USA
Phone:
319-373-3600
Web:
https://www.taxact.com/tsupport/support_request.asp#email_step2
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TaxAct Non Secure Site Rapid City Iowa
I filed a tax return with TaxAct and all was well. The next day after signing up, a fraudulent company used personal information to get into my checking account, (Of 19 years- which has never been compromised) and withdrew a small amount, which I missed.
On December 28th, the same fraudulent company (HBE premiums) withdrew over $800.00, and then I noticed! I called my bank and got my account closed, then checked out who had my routing number and personal account number.
Three companies had this info, two of them I ruled out due to the fact that they recieved my bank info after the first fraudulent withdrawl, however I realized that the day before the first fraudulent withdrawl, I had signed up with taxact. I then went onto their website from my email, so as not to be confused. I called customer service to discuss it with them, to let them know they may have a security risk. The guy I spoke with was frustrating (that's being nice)
I finally got him to get a supervisor, as he was purely wasting my time, she got on the line and was brusk at first and then I believe she realised I wanted to let them know that there was an issue with their security.
While waiting for her (She put me on hold for awhile) I went onto their website again and noticed that the security icon in the upper left hand corner had a yellow alarm icon that warned the site was NOT secure. At first the icon was green, but within a few seconds it turns yellow. So, one's info is NOT secure with TaxAct.
When Rachel got back onto the line she stated that they will look into it...and will let me know if they find anything. I doubt I will hear from them again.
Their site is NOT secure. I would reccommend NOT using TaxAct.
