Leticia
Anytown,#2Consumer Comment
Tue, April 25, 2006
But more than once you were asked to lower your voice and explain the problem, to which you mention you raised you voice even more. The worst thing to do when you want ANY company to work with you is to yell at them. Yes, I understand the frustration and that it is hard to remain calm, but you go in ranting like a lunatic and that is exactly how you will be treated. Remember, you catch more bees with honey, than with vinagar.
Wendy
Hulmeville,#3Author of original report
Tue, April 25, 2006
Thank you Dave, any help on this issue I can benefit from is accepted. They were the best mechanics in the area. If they should not be working, we are all in trouble!!! he he Thank you though. :)
Dave
Jacksonville,#4Consumer Comment
Tue, April 25, 2006
No, I am not nor ever have been an car salesman. But, still, this isn't their fault. Just because a car needs brakes and clutch doesn't make it a lemon. The mechanic that told you it was a lemon should NOT be fixing cars for a living. You bought a USED car, you should get it checked out by a qualified mechanic before buying any used car. Then, those pesky brakes and clutch problems will be diagnosed before purchasing the car. That is for next time. Nothing you can do this time.
Wendy
Hulmeville,#5REBUTTAL Individual responds
Tue, April 25, 2006
Thank you Dave from Canada for that info. I did exactly what Toyota Financial told me to do. It's just a shame that this country has come to a bunch of sissy name calling and disrepsect these days. Seems it's easiser these days to call someone a name and get defensive rather than handle the situation with the respect and dignity consumers deserve. There are still some of us who believe in actually "listening" to the consumer, (even if they are angry, they just might have a legit complaint). I do have to admit, Toyota Financial was wonderful on the phone with me and I spoke to about 6 different people. All of those employees agreed that Team Toyota handled the situation unfairly. Regardless of what the situation should be, they agreed no one deserves to be spoken to that way. Some people just don't seem to have the same values that we had a long time ago. As for those who value repsect and dignity the way I do, THANK YOU. If you don't, then we are just from diffent upbringing and may never see eye to eye. Thank you for the responses whether good or bad.
Wendy
Hulmeville,#6REBUTTAL Individual responds
Tue, April 25, 2006
Dave, sounds like you may have worked at Team Toyota. There is more to the story. I understand normal maintenance, I took my truck to 3 different mechanincs, they all said that if that kind of wear and tear happened that quick, dump the vehicle. You're also right, I bit off way more than I could chew, especially for a truck that was in the shop or not working most of the time. Thank you for your comment Dave.
Wendy
Hulmeville,#7REBUTTAL Individual responds
Tue, April 25, 2006
Dave, sounds like you may have worked at Team Toyota. There is more to the story. I understand normal maintenance, I took my truck to 3 different mechanincs, they all said that if that kind of wear and tear happened that quick, dump the vehicle. You're also right, I bit off way more than I could chew, especially for a truck that was in the shop or not working most of the time. Thank you for your comment Dave.
Wendy
Hulmeville,#8REBUTTAL Individual responds
Tue, April 25, 2006
Dave, sounds like you may have worked at Team Toyota. There is more to the story. I understand normal maintenance, I took my truck to 3 different mechanincs, they all said that if that kind of wear and tear happened that quick, dump the vehicle. You're also right, I bit off way more than I could chew, especially for a truck that was in the shop or not working most of the time. Thank you for your comment Dave.
Wendy
Hulmeville,#9REBUTTAL Individual responds
Tue, April 25, 2006
Dave, sounds like you may have worked at Team Toyota. There is more to the story. I understand normal maintenance, I took my truck to 3 different mechanincs, they all said that if that kind of wear and tear happened that quick, dump the vehicle. You're also right, I bit off way more than I could chew, especially for a truck that was in the shop or not working most of the time. Thank you for your comment Dave.
Dave
Jacksonville,#10Consumer Comment
Mon, April 24, 2006
You are complaining about brakes and a clutch, which is normal maintenance on any vehicle, and then you say because of that you had to turn the car in??? Please, you bit off more than you can chew, and couldn't afford it. IF you can't afford standard maintenance, then you shouldn't be driving. There's probably a lot more to this story than you are letting on, but I agree with the dealer, you're a whack job!
Dave
New Westminster,#11Consumer Suggestion
Mon, April 24, 2006
Once a car leaves the dealership, they rarely have anything to do with the financing. From their point of view, every sale or lease is a cash sale. The dealer sells the car to a finance company who then wants payments from you. You should have turned in the vehicle to a Toyota Financial rep, not the dealership. That might have helped avoid any further dealings with Team Toyota. They sound like avoiding them is a good idea. The "Repo Man" was sent by Toyota Financial. If another calls, you should just say "fine. The truck is parked at this address." and give Team Toyota's address.