Complaint Review: Telemedium Corporation DBA VelocityTEL Aka Noel Morgan - Plano Texas

Why you have suggested information to drop the issue is beyond us, facts are this matter has and is mute. You know nothing about the situation. It is not normal for someone to put in a response, "I have nothing to do with" sic, the company or that your only an interested 3rd party. Are you an attorney? Since you so state legal mumbo jumbo. Under the 1st amendment, facts are what they are. Thank you for stirring the pot, as we long left Noel Morgan's lousy service and went back to a real phone company Verizon. Just a word of advise, Verizon, West Central Florida Better Business Bureau, and Texas and Florida authorities attempted to have the company do what was right, yet Mr. Noel Morgan and his companies all which have been investigated failed to respond and Florida authorities instructed Mr. Morgan to cease and desist in Florida and not conduct business. Just the facts. God Bless, The XXXXXXXX (LAST NAME REDACTED) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Todd, I see a couple problems here with your complaint. First, and most blatant, is that you claim the "Secret service and Better Business Bureau" have traced an "attack on my router" to VelocityTel... First off, you have just opened yourself up to criminal prosecution with this Lie... The Secret Service DOES NOT INVESTIGATE DOS ATTACKS ON ANYTHING BUT GOVERNMENT EQUIPMENT, and only does so after other agencies have done the technical "groundwork" of the trace. Second, the BBB also DOES NOT do traces on DOS attacks. They are basically an arbitrator between disgruntled customers and businesses that are members. Between this, your claims of being a "good Christian Family" followed by admission of outbursts of inflamatory/derogatory/obscene comments to Mr. Morgan and his family, you are making yourself look like a complete and total fool. Be a man, step up to the plate, and admit that there are differences between you and velocity tel and let it go. Your continued slander of Mr. Morgan and all of velocityTel is going to do nothing but get you in trouble. Heck, you even posted that your Pastor said you should let it go. I have nothing to do with Velocity Tel or you, but as a 3rd party reading this in an attempt to compare VoIP phone services, you give nothing credible here to prove they have done anything wrong. Instead, you look like a complete Deranged, Rabid hothead just out to defame someone to make yourself feel better. Take a few deep breaths, say a few prayers, and LISTEN for the guidance and follow it...

Facts are you are a liar. Facts are your service did not work. Facts are you have not posted the entire record, and we have posted every last email you have posted. Keep on posting and we will simply as well. Mr. Morgan, you are a business man with very little business ethics and think by posting a response in velvet will smooth things over. Fact, we have taken our business elsewhere why must you continue to call or bother us when we have ASKED YOU TO CEASE! DO YOU NOT LISTEN? Call the Local Police and ask them about the two reports we have filed. Read your own email stating my wife and I called and woke up your children stating you were sending me to Jail. If anyone is going to Jail it will be you Mr. Morgan for selling phone service wituout FCC Approval, the Service Attack on our router which the Secret Service has traced back to your servers and the Better Business Bureau who have also been investigating your company. Fact, release our number as you promised on the phone yesterday am as we were on our way to church. The only reason you even have bothered to respond is because the editor here wont remove this posting and you are mad. Had you chosen a different approach perhaps this posting would have never happened. You still didnt answer why you blocked every email, phone number and so on so a resolution could be forthcoming. To answer your question we want nothing from you, we do not wish to hear from you, and only thing we expect is Level 3 to relase the number to Sun Rocket. Our attorney is also reading your posts, emails and the number of calls to us which is nothing less than aggrivating and sure you enjoy calling after you have been told to please not call. Fact, the more you call, the more you press on the worse it will be for you not us. Thank you ripoffreport.com for this venue, if it were not for your site and service this individual would have never responded since he simply stated on 3/25/2006 he simply wanted us to go away, that was after we "Paid Our Bill Up". See email from Noel. The emails speak full fact. Not the fiction he has posted here. Not mentioning the fake posts on dslreports.com and broadbandreports.com about how wonderful his service is, facts are the IP traces back to his servers too. What a joke. Get Help Noel, Please before its too late!

In the above email trail you see a number of times and we do mean a number of times ask Noel Morgan of this company cease any and all communication with our family including that of use of Telephone and Email for the exception of contacting us regarding the transfer of our number from VelocityTEL/Noel Morgan. It is clear to The Plano Texas Police Department as well as the Saint Petersburg Police department we have demanded this person to leave us alone and they refuse to, so Officer M. Smith with the Plano, TX police have filed charges of harassing and nusance calls against Mr. Morgan this am Rpt # 06-54724 as well as the report taken by Officer Megan of the Plano Texas police Rpt# 06-49187 of these calls to our family's home phone, cell phone and Sun Rocket Service. In fact, Mr. Morgan called our cell this am after being advised to not do so, and was informed of us contacting the authorities. He continued talking until we hung up and filed another report with the Saint Petersburg Police here in St Pete Florida and filed report with Ofc. Payton who gave us the number to Cingular Wireless/Verizon harassing and nusance divisions and when asked if we wish to pursue charges we have responded yes, Ofc Peyton was very helpful as well as the fine officers in Plano Texas as well. Our personal oppinion is this guy is a nut job. He does not follow direction well, and evidently thinks by calling and harassing a prior customer will remove this report when in fact it is only showing what a true idiot he is. Is this how Verizon or Sun Rocket or any other company treated a customer by calling and harassing them? If you are a customer of VelocityTEL.com Telemedium.com or VelocityWest.com please be aware the above emails are from this company and have not been altered, or otherwise. How would you like a company respond to you like that and then call themselves providing customer service, something in our personal oppinion is not customer care. In fact, the only reason Mr. Noel Morgan of this company even bothered us on Sunday was due to the posting which is the truth how we have been treated, the email's speak for themselves. If it were not for this posting only god knows. Take our advise PLEASE.... Tell your friends if they are considering VoIP service consider ANY OTHER COMPANY THAN www.velocitytel.com, www.telemedium.com, www.velocitywest.com and at all costs avoid this nut job Noel Morgan of Plano, TX. The Johnson's St Petersburg, Florida

In the above email trail you see a number of times and we do mean a number of times ask Noel Morgan of this company cease any and all communication with our family including that of use of Telephone and Email for the exception of contacting us regarding the transfer of our number from VelocityTEL/Noel Morgan. It is clear to The Plano Texas Police Department as well as the Saint Petersburg Police department we have demanded this person to leave us alone and they refuse to, so Officer M. Smith with the Plano, TX police have filed charges of harassing and nusance calls against Mr. Morgan this am Rpt # 06-54724 as well as the report taken by Officer Megan of the Plano Texas police Rpt# 06-49187 of these calls to our family's home phone, cell phone and Sun Rocket Service. In fact, Mr. Morgan called our cell this am after being advised to not do so, and was informed of us contacting the authorities. He continued talking until we hung up and filed another report with the Saint Petersburg Police here in St Pete Florida and filed report with Ofc. Payton who gave us the number to Cingular Wireless/Verizon harassing and nusance divisions and when asked if we wish to pursue charges we have responded yes, Ofc Peyton was very helpful as well as the fine officers in Plano Texas as well. Our personal oppinion is this guy is a nut job. He does not follow direction well, and evidently thinks by calling and harassing a prior customer will remove this report when in fact it is only showing what a true idiot he is. Is this how Verizon or Sun Rocket or any other company treated a customer by calling and harassing them? If you are a customer of VelocityTEL.com Telemedium.com or VelocityWest.com please be aware the above emails are from this company and have not been altered, or otherwise. How would you like a company respond to you like that and then call themselves providing customer service, something in our personal oppinion is not customer care. In fact, the only reason Mr. Noel Morgan of this company even bothered us on Sunday was due to the posting which is the truth how we have been treated, the email's speak for themselves. If it were not for this posting only god knows. Take our advise PLEASE.... Tell your friends if they are considering VoIP service consider ANY OTHER COMPANY THAN www.velocitytel.com, www.telemedium.com, www.velocitywest.com and at all costs avoid this nut job Noel Morgan of Plano, TX. The Johnson's St Petersburg, Florida

In the above email trail you see a number of times and we do mean a number of times ask Noel Morgan of this company cease any and all communication with our family including that of use of Telephone and Email for the exception of contacting us regarding the transfer of our number from VelocityTEL/Noel Morgan. It is clear to The Plano Texas Police Department as well as the Saint Petersburg Police department we have demanded this person to leave us alone and they refuse to, so Officer M. Smith with the Plano, TX police have filed charges of harassing and nusance calls against Mr. Morgan this am Rpt # 06-54724 as well as the report taken by Officer Megan of the Plano Texas police Rpt# 06-49187 of these calls to our family's home phone, cell phone and Sun Rocket Service. In fact, Mr. Morgan called our cell this am after being advised to not do so, and was informed of us contacting the authorities. He continued talking until we hung up and filed another report with the Saint Petersburg Police here in St Pete Florida and filed report with Ofc. Payton who gave us the number to Cingular Wireless/Verizon harassing and nusance divisions and when asked if we wish to pursue charges we have responded yes, Ofc Peyton was very helpful as well as the fine officers in Plano Texas as well. Our personal oppinion is this guy is a nut job. He does not follow direction well, and evidently thinks by calling and harassing a prior customer will remove this report when in fact it is only showing what a true idiot he is. Is this how Verizon or Sun Rocket or any other company treated a customer by calling and harassing them? If you are a customer of VelocityTEL.com Telemedium.com or VelocityWest.com please be aware the above emails are from this company and have not been altered, or otherwise. How would you like a company respond to you like that and then call themselves providing customer service, something in our personal oppinion is not customer care. In fact, the only reason Mr. Noel Morgan of this company even bothered us on Sunday was due to the posting which is the truth how we have been treated, the email's speak for themselves. If it were not for this posting only god knows. Take our advise PLEASE.... Tell your friends if they are considering VoIP service consider ANY OTHER COMPANY THAN www.velocitytel.com, www.telemedium.com, www.velocitywest.com and at all costs avoid this nut job Noel Morgan of Plano, TX. The Johnson's St Petersburg, Florida

In the above email trail you see a number of times and we do mean a number of times ask Noel Morgan of this company cease any and all communication with our family including that of use of Telephone and Email for the exception of contacting us regarding the transfer of our number from VelocityTEL/Noel Morgan. It is clear to The Plano Texas Police Department as well as the Saint Petersburg Police department we have demanded this person to leave us alone and they refuse to, so Officer M. Smith with the Plano, TX police have filed charges of harassing and nusance calls against Mr. Morgan this am Rpt # 06-54724 as well as the report taken by Officer Megan of the Plano Texas police Rpt# 06-49187 of these calls to our family's home phone, cell phone and Sun Rocket Service. In fact, Mr. Morgan called our cell this am after being advised to not do so, and was informed of us contacting the authorities. He continued talking until we hung up and filed another report with the Saint Petersburg Police here in St Pete Florida and filed report with Ofc. Payton who gave us the number to Cingular Wireless/Verizon harassing and nusance divisions and when asked if we wish to pursue charges we have responded yes, Ofc Peyton was very helpful as well as the fine officers in Plano Texas as well. Our personal oppinion is this guy is a nut job. He does not follow direction well, and evidently thinks by calling and harassing a prior customer will remove this report when in fact it is only showing what a true idiot he is. Is this how Verizon or Sun Rocket or any other company treated a customer by calling and harassing them? If you are a customer of VelocityTEL.com Telemedium.com or VelocityWest.com please be aware the above emails are from this company and have not been altered, or otherwise. How would you like a company respond to you like that and then call themselves providing customer service, something in our personal oppinion is not customer care. In fact, the only reason Mr. Noel Morgan of this company even bothered us on Sunday was due to the posting which is the truth how we have been treated, the email's speak for themselves. If it were not for this posting only god knows. Take our advise PLEASE.... Tell your friends if they are considering VoIP service consider ANY OTHER COMPANY THAN www.velocitytel.com, www.telemedium.com, www.velocitywest.com and at all costs avoid this nut job Noel Morgan of Plano, TX. The Johnson's St Petersburg, Florida

Noel, There were no lies and no slander in our family's opinion. You admitted you wanted to do what was right. The call was recorded. Per your request we contacted the site. The editor was emailed and a copy was forwarded to you. A response was emailed. Your mailbox refused and returned the forwarded update made to the post. In fact any email my wife or I have attempted to send you from our email has been blocked including that of contacting [email protected] to advise simply of the order which was initiated pursuant to our phone call. Three email's have been rejected which were of importance regarding this matter which you blocked, due to this block and how customer service was not permitted nor provided by you. Without communication how can you as a business owner expect a consumer to respond? As per your request we did in fact speak with our pastor at the First Baptist Church of St Petersburg yesterday and the advise from our pastor is to let go and let god lead you. We have. Under the laws of Florida, We have as a consumer we have exercised our rights to disclose our dis-satisfaction to the portals available to us since you blocked any means for us to communicate with you to bring resolution. What is done is done. You may email the editor yourself and post a rebuttal. Just a word of advise, please choose your words carefully. Our attorney Mr. J. Morgan at the law firm of Morgan & Morgan as well as ourselves are monitoring all communications as well as the blocking of your email where this perhaps could have been resolved. You blocked our email addresses we did not block yours. Is this any way to run a business these days? Perhaps you feel differently, facts are we don't care. Any change to anything you had stated by not billing us or permitting us to transfer the number will be added to the post online, as well as the complaints which have been filed will also be amended. Rest assured, this morning the governing authorities whereby complaints were filed have been notified of your contact with us and will also be provided with the recording upon request. This is nothing personal. This is business. Your business failed to provide what was advertised. Your business failed miserably to get caller id, call waiting and 3 way calling to work. In fairness, Mr. Hatch worked very hard to fix these issues with an undesired result, based on this we simply took our business elsewhere. You state several hundred use the service without issue. Facts are we are not the several hundred. We do not care about your other customers. We expected a product to demand our needs which were not met. You have agreed you would not support us or our equipment and disconnected service simply after we emailed and stated we were going to transfer to Sun Rocket. You allege we had new service 3/25/2006 which is false, service was ordered that day and under advisement of Sun Rocket emailed you as a courtesy in order to facilitate the transfer of our number. Your decision left our family's home without phone service other than our cell phones and thank god nothing happened to our home since our alarm system was connected to your equipment. Furthermore, we have nothing to say and consider this matter closed as you have received your equipment, we have obtained service elsewhere which as per our conversation stated works as promised including that of 3 way calling and truly sorry things could have not worked out and we could have remained a customer who is more than willing to pay for features and services which work. Please do not contact us, call us or contact us for any reason as we have been advised under legal advisement by our attorney to not contact you. Be advised should you contact us by any means other than regarding the transfer we will take all legal means necessary to protect our interests, rights and beliefs. If you perhaps had taken a different approach Mr. Noel Morgan perhaps there would have been a different result. We appreciate your call and have done all we are going to do regarding your request. We do not own the web site, we simply as a family posted how we felt we were treated, your phone call deserved consideration and this was posted on the website In closing, again thank you for your call and for this opportunity to provide customer care and appreciate your concerns, wishes and needs. Best Regards, Todd and Ann Saint Petersburg, Florida ((REDACTED BY Rip-off Report)) cc: J XXXX, Esq, XXXXX and XXXXXX Tampa

The irony here is calling anyone from our company a thief, a liar, con artists, or anything other than completely honest and ethical by a person that completely fabricated almost every detail in the postings. How is this advocacy if advocacy is meant to be for fairness? I do believe that sites like this do have some good provided that there is a verification process to substantiate claims, but advocacy is meant for a voice to create In this particular case it is merely an attempt to extort honest people. Nobody has ever lied to Todd Johnson from our company. Nobody was ever rude, nasty, or anything else to Todd Johnson, so who is the liar and con artist? The only theft that took place anywhere was theft of service from us by Todd Johnson. Nobody including myself has ever treated Todd Johnson with anything other than respect and complete professional courtesy. Never once raised my voice or uttered a harsh word as he screamed obscenities at me and threatened my familyTodd Johnson even went so far as to send me an email stating that he had bi-polar disorder and apologized for his in his words, outburst. I have only been confused by his actions. Here are the correct and factual details of the dealings with Todd Johnson as recorded by our support staff. Todd Johnson signed up for our service 01/06/2006. Todd Johnson opened a trouble ticket 01/25/2006 for a flashing red light on his equipment. This indicates that he has voicemail, so the ticket was closed immediately. Todd Johnson opens another ticket for 3-way calling on January 30th, 2006. This was a firmware upgrade. This ticket was closed at the time of the upgrade. We do not hear from Todd Johnson until 02/27/2006 exactly 1 month and three weeks into his service with usthree weeks over our 30 day money-back guarantee. Todd Johnson without notification to us attempts to port his telephone number over to Verizon on 03/06/2006. We believe now that this was because his phone did not support caller ID properly. They tell him that we need to disconnect this number before they can port it. We advise him that this is not the case. He screams obscenities at our employees, so we disconnect his number at his request and against our advisement. Two days later he is calling us back screaming that we have to get his number back and turn the service back on for him. This is the first time I interact with him, and I work with him to get his service back on for him with his old number. We connect a new number for him temporarily at our expense while we try to get his number back from the carrier. We get the number back for him from our carrier, and he continues service with us. He tells two of our service representatives that he can't run a business this way This indicates that he was using our residential service for commercial use against our Terms of Service. On March 25, 2006 Todd Johnson sends an email to support advising that he had service with another provider. Under this advisement, we disconnect his service to prevent any other charges against our company, remember, he has never paid a single penny to our company at this point, and still to this day has not paid a single cent. He starts sending emails threatening us with reporting us to the FCC because it was in his words retaliatory, that we shut off his service. Today on the phone I asked him what he would expect us to do at that point and he could not articulate anything. I still do not understand his hostility or behavior. We were blasted for going beyond what ANY other provider would have done. He was advised at that point that he was to pay for the service he had used and we would be happy to port his number, where he cursed me and threatened my family. Today I called him to find out why he would say such false and slanderous things about us. He stated that his son must have done it behind his back, because he said he did not, but would contact this web site and help get this garbage removed. For whatever reason, Todd Johnson could not be satisfied with the service, but he managed to make several hundred phone calls and use several thousand minutes and physically break one piece of our equipment. Now he has managed to slander me and our company, when the only thing we ever did was try to help him. The biggest mistake I ever made was calling him from my cell phone on a Saturday afternoon, because we care about our customers that much. The only injustice here is that a small company in Plano, Texas was slanderously and wrongly accused of things that were simply not true and personal attack and lies from Todd Johnson. We have thousands of satisfied customers because we wear it on our sleeves and go the extra mile for them.

Mr. M , This is Ann J. Please stop harassing our family. How did we wake your children? We have not contacted your offices since this afternoon. Are you running such a shady business that you now are assuming people are out after you? Sounds as if you are the one who needs help. Do not contact us and please do not call nor email us ever again. In response to Ms. Kahao's email, before you shut access to our account my husband screen printed all records including that of call records. Our attorney will be in touch. DO NOT CONTACT US OR HARASS US AGAIN! ----- Original Message ----- From: Noel To: 'Todd ' Sent: Saturday, March 25, 2006 10:46 PM Called the police and filed another report. You awoke my children Todd, next stop jail for you buddy. You really need help. From: Noel Sent: Saturday, March 25, 2006 2:02 PM To: 'VelocityTel' Cc: 'Pamela ' FYI.. he didn't copy support From: Todd Sent: Saturday, March 25, 2006 1:06 PM To: Noel Lovely, The call was also recorded on this end as my SonyEriccson Cell phone recorded the call and never threatened you or your family, For the record, what was said per the recording was F You and your wife you lousy MF. What in that was threatening harm? Do not contact me unless it is in full regards to the final bill which at this time request you do by US Mail. Also, I have notified the authorites as we will do the same, as there were 4 witnesses here plus the full recording. Best Regards, Todd ----- Original Message ----- From: Noel To: 'Todd Cc: 'VelocityTel' Sent: Saturday, March 25, 2006 1:57 PM Not sure why you would act like you did, threaten me and my family, but please be advised that the police have been notified, and your outburst was recorded. We will keep this for any future proceedings dealing with you. Noel From: Todd Sent: Saturday, March 25, 2006 12:49 PM To: Noel Mr. M, Perhaps allow me to clarify. Bill related issues: Equipment Return will done Monday, with signature delivery to: Velocity Tel Support 214-556-4049 1845 Summit Avenue Suite 400 Plano, TX 75074 You in return, will remit via email the correct amount due for one month service. in return will remit a money order for 24.95 for residential service as was provided. Any alteration or additional charges will result in me following through with as I have indicated via email previously. In the good ole sunny south, you act like a fool your treated like a fool. Your service never worked, you stated you couldnt support it and offered a money back guarantee and now backing backing out from what is posted. Suggestion, your own website will be your distruction. May god bless you. Todd Forgive me for my sudden bi-polar outburst. ----- Original Message ----- From: Noel M To: 'Todd 'VelocityTel' Sent: Saturday, March 25, 2006 1:38 PM Good gracious Todd, such profanity, but I have to admit, I am not surprised by your actions one bit. I truly hope you find the service you are looking for, but please be advised that if you contact us ever again other than to return our equipment or pay your bill with us, we will file a restraining order against you. VelocityTel From: Todd Sent: Saturday, March 25, 2006 12:33 PM To: VelocityTel 727-893-7780 St Pete Police Non-Emergency Line Best Regards, Todd Cancelled service, and think you provide customer care? Like I said before you hung up, you group is lousy, and will return equipment and fight any charge through the FCC and other authorites. Have a nice day. ----- Original Message ----- From: VelocityTel To: 'Todd J' Sent: Saturday, March 25, 2006 1:17 PM Todd- Actually, when you called our staff, you stated that you were trying to run a business and could not have any downtime. By your own admission, you have violated our terms of servicethis is documented. Our service and networks are performing perfectly, but we cannot support you or your equipment any longer. Please be advised that your service is now canceled with VelocityTel based on your previous emails stating that you have found service elsewhere. You may contact billing Monday between 9AM-5PM CST. You can proceed however you feel you think you need to, and we will do the same. Thank you so much, and have a great day! VelocityTel From: Todd Sent: Saturday, March 25, 2006 11:57 AM To: VelocityTel Cc: Michael C This shall and will be the official answer to your allegations below. First and foremost, the number which was ported to you is my residential number and always has been, ##### IS NOT, repeat IS NOT a business number nor has ever been used for anything other than what is at my home, you will see on google earth, xxxx 30th Street South, Saint Petersburg, Florida 33712 is a HOUSE which is zoned R-01 residential. I do not have a business at this address and at this time dispute your claim. Should you charge me or change any package to something which I never ordered I will file complaints with the governing authorites which oversee your business which will include the FCC, the FTC, Texas authorites, Florida authorites and my credit card company which billing is sent to for my residential account. I truly believe this is retalitory conduct for attempting to have your company resolve problems which to date you have not been able to correct. Mr. Hatch has been helpful in trying to have Level 3 correct the problems with no result. Call logs indicate FULLY this service is not used for business. The bulk of calls are from my cell phone attempting to get the ATA to work, incoming calls are from friends which are also residential. When the service was working properly and rang in my home I demand at this time why or what has made your company think that overnight your service works in a business or that I operate a business from my home which I do not as I am disabled on SSI and can prove this with government documents as xxxx was a Lifeline number with Verizon which I can also prove. Should you choose to be retalitory be advised the state agencies, federal agencies and so on which will FULLY disprove your allegations may result in my seeking legal remedy. Furthermore, I refered business to you in your attempts to correct issues which still are not corrected. Simply put, your service does not work. I suggest whoever is at this time responding to these emails choose their words carefully. WHY DOES YOUR PHONE NUMBERS NOT WORK, that in its self is poor business. Best Regards, Todd J PS. Michael contact the PSC and stop the transfer of your service as you see here from what I am contending with. ----- Original Message ----- From: VelocityTel To: 'Todd J' Sent: Saturday, March 25, 2006 12:41 PM Todd- You will need to get your bill paid up before we will let you port your number. We understand that you have been using the residential product for small business which violates our terms of service. We will be charging you for our small business unlimited package and a disconnect fee of 39.99 plus 49.99 for our equipment. To avoid collections, please remit as soon as possible. Thanks so much and have a great day! VelocityTel From: Todd Sent: Saturday, March 25, 2006 11:07 AM To: Michael C; [email protected] Have tried contacting support since 8am today no numbers to tech support are working. Tried dialing Mr. Hatch direct and the 866-460-2841 number, of which does not ring nor connect. When someone tries to call my home phone number it does not ring nor go to voice mail. I can make outgoing calls but when someone tries to return the call all that happens is continual ringing. Tried using seperate devices as Mr. Hatch suggested by connecting Seperate DSL Modem (2Wire Brand), Netgear Router (Model FS605), configured router port forwarding as per VelocityTEL manual and still obtained same result as when previous equipment was installed which is Westell 327w (DSL Modem, Router, WiFi) after Mr. Hatch indicated this service does not work with these devices although service worked perfect for the exception of 3 way calling. When first ATA had firmware upgrade these problems began. 2nd ATA was delivered and installed. 2nd ATA worked perfect until firmware was installed. Problem cannot be with customer equipment as both ATA's worked until firmware was upgraded. At this time, customer wishes to port number 727-323-5991 to SunRocket. SunRocket has assigned customer a temp # of 727-214-1699, please see my number is ported to SunRocket. Contact 727-424-9858 for any questions you may have regarding this transfer. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

----- Original Message ----- From: "Noel Morgan" To: Todd Sent: Sunday, April 02, 2006 4:07 PM Subject: Lies and Slander > Todd, > > Email [email protected] and tell him that you or your son posted lies about me and my company. We were never rude or nasty to you. There was never a heated argument, and you know this--it was you screaming obscenities at me. Why don't you just be mature and a man and ask the editor of this site to remove my personal cell phone number and other slanderous untrue things about me and my company. I would not mind if you had a legitimate beef here but you have crossed the line with your ethics with your lies. I did not call you apologetically; I merely asked you what you were doing with this and what you wanted from me and my company. We had not charged you anything for any of the service or anything else that you received from us, yet you scream fraud and foul. > > Not sure why would you slander a good man and company in false witness and turn around and call yourself a Christian. > > Noel Our Response... Noel, There were no lies and no slander in our family's opinion. You admitted you wanted to do what was right. The call was recorded. Per your request we contacted the site. The editor was emailed and a copy was forwarded to you. A response was emailed. Your mailbox refused and returned the forwarded update made to the post. In fact any email my wife or I have attempted to send you from our email has been blocked including that of contacting [email protected] to advise simply of the order which was initiated pursuant to our phone call. Three email's have been rejected which were of importance regarding this matter which you blocked, due to this block and how customer service was not permitted nor provided by you. Without communication how can you as a business owner expect a consumer to respond? As per your request we did in fact speak with our pastor at the First Baptist Church of St Petersburg yesterday and the advise from our pastor is to let go and let god lead you. We have. Under the laws of Florida, We have as a consumer we have exercised our rights to disclose our dis-satisfaction to the portals available to us since you blocked any means for us to communicate with you to bring resolution. What is done is done. You may email the editor yourself and post a rebuttal. Just a word of advise, please choose your words carefully. Our attorney Mr. J. Morgan at the law firm of Morgan & Morgan as well as ourselves are monitoring all communications as well as the blocking of your email where this perhaps could have been resolved. You blocked our email addresses we did not block yours. Is this any way to run a business these days? Perhaps you feel differently, facts are we don't care. Any change to anything you had stated by not billing us or permitting us to transfer the number will be added to the post online, as well as the complaints which have been filed will also be amended. Rest assured, this morning the governing authorities whereby complaints were filed have been notified of your contact with us and will also be provided with the recording upon request. This is nothing personal. This is business. Your business failed to provide what was advertised. Your business failed miserably to get caller id, call waiting and 3 way calling to work. In fairness, Mr. Hatch worked very hard to fix these issues with an undesired result, based on this we simply took our business elsewhere. You state several hundred use the service without issue. Facts are we are not the several hundred. We do not care about your other customers. We expected a product to demand our needs which were not met. You have agreed you would not support us or our equipment and disconnected service simply after we emailed and stated we were going to transfer to Sun Rocket. You allege we had new service 3/25/2006 which is false, service was ordered that day and under advisement of Sun Rocket emailed you as a courtesy in order to facilitate the transfer of our number. Your decision left our family's home without phone service other than our cell phones and thank god nothing happened to our home since our alarm system was connected to your equipment. Furthermore, we have nothing to say and consider this matter closed as you have received your equipment, we have obtained service elsewhere which as per our conversation stated works as promised including that of 3 way calling and truly sorry things could have not worked out and we could have remained a customer who is more than willing to pay for features and services which work. Please do not contact us, call us or contact us for any reason as we have been advised under legal advisement by our attorney to not contact you. Be advised should you contact us by any means other than regarding the transfer we will take all legal means necessary to protect our interests, rights and beliefs. If you perhaps had taken a different approach Mr. Noel Morgan perhaps there would have been a different result. We appreciate your call and have done all we are going to do regarding your request. We do not own the web site, we simply as a family posted how we felt we were treated, your phone call deserved consideration and this was posted on the website In closing, again thank you for your call and for this opportunity to provide customer care and appreciate your concerns, wishes and needs. Best Regards, Todd and Ann

Since this site cannot remove a post once it is posted. This post shall be our update as corrective action has been taken by Noel Morgan, Telemedium Corp, Velocity TEL and Velocity West. As my wife and I were headed out to church this am we received a call from Mr. Noel Morgan who was apologetic after seeing the posting at this website placed by a member of our family and asked we do what we could to remove the posting as he would permit the porting of our number and was not going to attempt to bill our family. In this discussion we also discussed the service which out of fairness to Mr. Morgan worked ok until firmware upgrades were made. Mr. Morgan responded there were several hundred customers using his service without problems. There was a discussion regarding our belief of retalitory action based on our moving our service to Sun Rocket which has worked perfect. Mr. Morgan insisted this was not the case and further reinterated we could move our number back to Verizon or any other carrier. Perhaps it was the posting here by our son to cause the corrective action, perhaps it was simply Mr. Morgan doing what was right. In either case whatever caused Mr. Morgan to call and be so civilized at 10am on a Sunday morning to inquire deserves recognition. Thank you for allowing us to move our service back to our carrier. - The Johnson Family St. Petersburg, Florida