- Report: #827299
Complaint Review: Templatic - internet Internet
Reported By:
emsetzer -
Portland, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Templatic
India internet, Internet, United States of America
Phone:
none provided
Web:
http://templatic.com
Categories:
Business Rating:
(0)
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Templatic R. Bhavesh website template did not function as advertised; support is a joke; terms of use about no refunds was buried - not provided up front; demo was deceptive internet, Internet
I purchased a WordPress template (the Hotel Booking Theme) from Templatic based on a false demo. The template did not function as advertised. I tried for two days to make this template function, and it would not work. I followed the user guide/manual to the letter and it did not function as it was supposed to based on the guides.
I have created two other sites in WordPress using templates and plug-ins and was able to create each site within a day, so I'm know what I'm doing. I have deleted all of the files from both my website and my computer. The are refusing to refund my money. Not only am I out $65, I am needing to report a loss of the two days of work I put into this project. And the site will not be delivered to the customer in the projected time.
I am not the only person who has been misled or ripped-off by this company. While they weren't quick to offer support, they were very quick to tell me that I don't have a right to a refund.
Emily
Portland, Oregon
I have created two other sites in WordPress using templates and plug-ins and was able to create each site within a day, so I'm know what I'm doing. I have deleted all of the files from both my website and my computer. The are refusing to refund my money. Not only am I out $65, I am needing to report a loss of the two days of work I put into this project. And the site will not be delivered to the customer in the projected time.
I am not the only person who has been misled or ripped-off by this company. While they weren't quick to offer support, they were very quick to tell me that I don't have a right to a refund.
Emily
Portland, Oregon
1 Updates & Rebuttals
Vedran
Internet,Croatia (Hrvatska)
Templatic rebuttal
#2UPDATE Employee
Thu, February 16, 2012
Hi Emily
My name is Vedran, I work for Templatic (community manager) and will try to clear the air as much as possible
"Templatic R. Bhavesh website template did not function as advertised"
We do not advertise features that the theme doesn't have. The problem sometimes is that people just expect a specific feature and are disappointed it's not there. While I tend to agree with them (that feature would be useful), there is nothing we can do at that point. All the features that were meant to be added were added.
"support is a joke"
Since most of the staff is located in India there can be small problems when it comes to communication, mostly with the new (junior) staff. However, we will never deny someone theme support and we'll always work as much as we can to clear the bug or whatever problem you may be experiencing. If we don't "get it right" in the first reply, stay calm, tell us we made a mistake and we'll make sure it doesn't happen again.
"terms of use about no refunds was buried - not provided up front"
Terms of use is available 24/7 on our site. Here's a direct link: http://templatic.com/terms-of-use/
Since we're selling digital products we normally do not provide refunds. It's a very common business practice in the premium themes industry.
"demo was deceptive"
Most of the times the demo will actually work worse than the actual product. That is because we continuously update our themes with various fixes or functionality - but the demo is almost always running the initial version of the theme. Also, Templatic enables all potential buyers to test the theme before they purchase. On our test site you have 15 days to test the theme and to decide whether it fits your needs or not.
Please note that each premium themes company takes a different approach to development. It can take a few days to get acquainted with the theme, specially with our themes since they tend to be a lot more complicated than most other WordPress themes.
If you want, you can write here the ticket number where you talked to our support. I'll try to find and and see what exactly went down. I'll be able to help much more then.
Kind regards
Vedran
