- Report: #179266
Complaint Review: Tennessee Towing & Recovery - Powell Tennessee
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Tennessee Towing & Recovery
Powell, Tennessee Powell, Tennessee, U.S.A.
Phone:
865-947-3250
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Tennessee Towing & Recovery ripoff dishonest fradulent billing on towing a budget truck rental charged me $400.00 to tow approx 1/2 mile Powell Tennessee
*Consumer Comment: Sounds about right to me.
*Consumer Comment: Davidson County requires an impounded car to be reported to the Counties' impound within two hours of the tow
*Consumer Suggestion: Sherry, you got robbed!...File complaints.
*Consumer Comment: Steve, you've had vehicles towed so you know the business?
Tennessee Towing & Recovery located in Powell, Tennessee. Riped me off with a fradulent bill that they submited to Budget Rental.
On March 1st. 2006, Budget called Tennessee Towing to have them tow a rental truck that I had rented in Tuepelo, Miss. I was within 1/2 of a mile of my destintation point of drop-off when I stoped to fuel the truck up, I accidently put 10 gallons of gas into the tank, before relizing that it took disel fuel instead, at that point I called Budget and told them what I had done, they informed me to sit tight and they would contact someone to tow the truck.
The next call I got was from Tennessee Towing (Johnny), at that time I told him where I was located and that the Budget drop of point was on ly 1/2 of a mile away, I then asked him how much was he going to charge to tow the truck, he said I don't know yet, I will have to talk back to Budget and find out where they want it droped off at.
I then called Budget and they said they told Johnny to drop the truck off at Reader Chevrolet in Knoxville, TN on Clinton Hwy. about 3 miles from my location at that time, which was fine, but no one could give me any amount on what the charges were going to be. On Friday March 3rd. I get a call from a Budget service center in Knoxville, Tn. stating all of the charges that they have imputed upon me, the first being fixing the truck which I agree was my fault, and I have no problem with that $400.00 bill.
Then next is the tow bill which Tennessee Towing submited stating that they picked the truck up in the middle of the night, and was told to drop it off at the Budget center 1/2 mile away, and that Budget again called them on Tues. to move the truck to Reader Chev. which is all false, they picked up the truck at 7:00 p.m. and was supposed to take it to Reader Chev. the first time, which is open till 9:00 p.m.
Tennessee Towing has just riped me off to charge such fees for only going less than 1 mile the first day, and around 3 miles the second time. Be aware of what these towing companies are doing to comsumers, and making the like it.
Sherry
Oneida, Tennessee
U.S.A.
On March 1st. 2006, Budget called Tennessee Towing to have them tow a rental truck that I had rented in Tuepelo, Miss. I was within 1/2 of a mile of my destintation point of drop-off when I stoped to fuel the truck up, I accidently put 10 gallons of gas into the tank, before relizing that it took disel fuel instead, at that point I called Budget and told them what I had done, they informed me to sit tight and they would contact someone to tow the truck.
The next call I got was from Tennessee Towing (Johnny), at that time I told him where I was located and that the Budget drop of point was on ly 1/2 of a mile away, I then asked him how much was he going to charge to tow the truck, he said I don't know yet, I will have to talk back to Budget and find out where they want it droped off at.
I then called Budget and they said they told Johnny to drop the truck off at Reader Chevrolet in Knoxville, TN on Clinton Hwy. about 3 miles from my location at that time, which was fine, but no one could give me any amount on what the charges were going to be. On Friday March 3rd. I get a call from a Budget service center in Knoxville, Tn. stating all of the charges that they have imputed upon me, the first being fixing the truck which I agree was my fault, and I have no problem with that $400.00 bill.
Then next is the tow bill which Tennessee Towing submited stating that they picked the truck up in the middle of the night, and was told to drop it off at the Budget center 1/2 mile away, and that Budget again called them on Tues. to move the truck to Reader Chev. which is all false, they picked up the truck at 7:00 p.m. and was supposed to take it to Reader Chev. the first time, which is open till 9:00 p.m.
Tennessee Towing has just riped me off to charge such fees for only going less than 1 mile the first day, and around 3 miles the second time. Be aware of what these towing companies are doing to comsumers, and making the like it.
Sherry
Oneida, Tennessee
U.S.A.
4 Updates & Rebuttals
Marc
Makaha,Hawaii,
U.S.A.
Steve, you've had vehicles towed so you know the business?
#2Consumer Comment
Sun, July 30, 2006
I find that a little hard to swallow. I've bought groceries but that doesn't mean I know the grocery business. Neither of us were there, but you assume it was a simple tow and cheating went on. Do you know the waiting time, whether a winch or dolly was used, whether hazmat was involved, cleanup time, materials used, the condition of the vehicles or surroundings? All these factor in to the final bill. If I have a truck on scene with three men for three hours instead of one man for ten minutes you can bet the bill will reflect it. I'll give you a short example: A simple pick up on the side of the road or extracting the same vehicle from a swimming pool at the bottom of a 50' ravine. Think I'll charge the same?
Steve
Bradenton,Florida,
U.S.A.
Sherry, you got robbed!...File complaints.
#3Consumer Suggestion
Fri, July 28, 2006
Sherry, You are right, that was an outrageous tow bill. I have had tractor trailers towed for less than that! Marc is crazy, as I have operated tow trucks. There is no difficulty in towing those rental trucks, it is routine. Hookup is usually about $75 as the drive shaft usually has to be dropped. Big deal. The first 5-10 miles is usually a flat rate, then about $5/mile. That tow should have never cost more than $150, and it should have only been towed once, as when it left the repair shop it should have been running! Tow services work 24/7 everywhere I have ever been, so middle of the night is no excuse. FYI...Assuming that was approx a 50 gallon tank, putting 10 gal of gas in it did no damage, and all they had to do was drain the tank, or pump it out. This is about a 15 minute job. A charge for 1 hour labor would have been sufficient. Anything over $100 for that could not be justified at all. If this ever happens again don't say a word. Just grab the diesel pump and fill it up and go. It will run a little crappy but it usually wont do any damage with that small amount. Put a bottle of Lucas in it for extra lubrication. I have had drivers do this before. It happens. It's no big deal. They took advantage of you, and it is illegal for any tow truck operator to refuse to disclose exact charges BEFORE towing. Even in TN, I'm sure. If you paid on a credit card, immediately dispute all charges as fraudulent, and file written complaints to whomever regulates tow trucks. I think it is the Public Service Commission. Good luck.
Lisa
Hendersonville,Tennessee,
U.S.A.
Davidson County requires an impounded car to be reported to the Counties' impound within two hours of the tow
#4Consumer Comment
Thu, July 27, 2006
Please see my situation. Anything I can do to help the consumer here will be done. The intent is to protect residents of Tennessee in reference to towing companies. Davidson County requires an impounded car to be reported to the Counties' impound within two hours of the tow so a call to the Police Department will locate the car timely. Davidson County also regulates a fair and reasonable $75.00 tow charge and $15.00 per day for storage charges. Sumner County Tow Lobby's website, http://www.geocities.com/sumner_county_tow/index.htm, outlines a matter distressing a Sumner County resident. Their car was towed from their residence. It took five days of consistent calls to locate the towing company. Taking three days of consistent calls to the company before getting a response (company denies) charges had accrued too costly pick up the car. The towing company is demanding over $1,500 or they will sell the resident's car. Good luck!!!
Marc
Makaha,Hawaii,
U.S.A.
Sounds about right to me.
#5Consumer Comment
Sun, March 05, 2006
There are many reasons for a $400 dollar towing charge. From what I read here, the actual towed mileage in this situation is the least important. The time of day, the difficulty of the hookup, the size of your vehicle, the tow-truck used, even the amount of phone time and paperwork is factored into the cost. Your truck was towed after normal business hours, and was also hooked up twice on the word of someone, that's no doubt the bulk of your bill. You said the driver was, "Supposed to take it to Reader Chevrolet the first time." Who told him that? Although the dealership was open until nine P.M, that doesn't mean the repair lot was accessible at that hour. The bays are usually chained off and the lots blocked, to prevent people dropping their cars off in the driveway. Budget wasn't going to eat a second towing bill later on, so you were charged. You may try to whittle the bill down with the owner, but the tower's trip ticket should pretty much tell the tale.
