- Report: #1264283
Complaint Review: TexasLending.com - Dallas Texas
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Author Not Confirmed
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TexasLending.com
4100 Alpha Rd, Ste 400 Dallas, 75244 Texas, USA
Phone:
214-276-0700
Web:
www.texaslending.com
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Business Rating:
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TexasLending.com Texas Lending w/ Aspire Financial Unhelpful, lazy, misleading, incompetent Dallas Texas
Pre-approved for new construction home loan. Where do I start? We had all of the requested documentation to our loan processor 2 months prior to close. We gave $25K down and were given a closing date. All good, right? NOPE My husband and I make $10K a month, clearly enough to fund the $2500 per month house payment. He has 15 years at his job and I have 2 at mine with another 12 in my industry (only 2 jobs in that 12 yrs). The only debt we have is 1 car, 1 credit card, & 1 student loan for a total of $25k. Credit scores 668 & 700. The day before we were supposed to close, I emailed our processor asking for the the money order amounts we needed to have for closing since we hadn't heard anything from the company after all signatures, funds, and conditions were received (about 2 weeks). The morning of closing I receive an email (in response to mine) stating that we would not be able to close today due to a few forms missing from the builder. I guess they were just going to let us show up to the closing...? After that day, everything started to fall apart. Condition after condition after condition came back. Silly things like, there is a $5 difference between a tax refund and what was deposited. Need to account for that. A condition for FIVE dollars? We were even asked 4 separate times for documentation that the processor had for the previous 2 months. Most conditions required us to pay money (certified copies of this, special requests of that...) and wait for the items to arrive. Things, that CLEARLY should have been requested when we initially submitted the information. This tells me that our ppwk was never submitted to the underwriter PRIOR to our original closing date. Yet, no one had the balls to tell us. Our loan was also transferred to a new loan processor toward the end of the process. Due to this issue, we basically had to start all over. She is a complete NITWIT! Meanwhile, we are incurring daily fees from storage, new appliance/furniture delivery, movers, our child home healthcare move (with a terminal illness), etc. We got to a point that we were a month past our closing date and had given 30 day notice to our landlord (based on schedule closing date which we are now a month over) who rented our home out beginning Nov 1. So we have to be out in 3 days....and still no closing date or no where to go. I asked numerous times for a supervisor number, someone I could talk to about the process but was told that it was against their policy to give out supervisor information. So we have been stuck with this loan processor who has no idea what she is doing. Even our builder said this is THE WORST lender they have ever worked with before and will never work with them again. I wish I could go into all the details about our experience but I don't have the time. We have literally shed blood, sweat, and tears. We have lost sleep and our appetites. PLEASE BEWARE AND STAY CLEAR OF THIS COMPANY!
1 Updates & Rebuttals
Kim Hogan
Austin,Texas,
USA
HOMELESS OVER 3 YEARS NOW DUE TO ASPIRE LENDING!
#2Consumer Comment
Wed, August 10, 2016
Less than a week prior to closing, these incompetent jackasses discovered their own negligence & violations to HUD Handbook Rules for Soft Income, which they SHOULD have discovered 6 MONTHS earlier during Pre-Qualification requirements! The "over-looked" lending rules for using Child Support as a source of income for loan approval! The Law states that Child Support cannot be used as a source of income for loan approval if it is to expire in less than 3 years! My daughter was 2 weeks away from turning 16 when they realized their p***k up, AFTER THE FACT WE ALREADY SOLD OUR HOME, WHICH THEY MISLEAD US TO SELL! Originally I applied January of 2013 to see if I could be approved for a second Mortgage, in order to keep my Colorado home as a rental, and use the second Mortgage for our new home in Austin, but it was determined "at that time (1/2013)" I did not make enough to support a second Mortgage. I was told by my lender that if I was set on moving back to Austin I needed to sell my Colorado home in order to be approved to get their loan. I waited a month to decide, listed my home, it sold immediately, came to Austin, and all Hell broke loose less than a week prior to closing date of 6/23/13. It was 6/17/13 by the time these A-holes realized their Gross Negligence that hence rendered my daughter & I HOMELESS OUT OF BOTH OUR HOMES! The Texas Dept. of Mortgage & Lending did a complete investigation of our case, found Aspire at Fault, they initiated Formal Disciplinary Action against them, the lender was Fined & Fired, YET NO RESTITUTION FOR MY DAUGHTER AND I...WTF!?! STILL HOMELESS!
