srmknight
Sacramento,#2Author of original report
Thu, April 19, 2012
Below is a cut and paste from the recent response by a representative from the Bradford Exchange. They claim, that even though the Hawethorne Company, and Bradford Exchange are sister companies, with identical merchandise, manufactured exactly the same, that the two collections are different. I find this very humorous, and they are reaching at straws. I will continue to report on their tactical lies to hopefully help others avoid the same fate.
We are very sorry but the link provided by Mr. XXXXX is for the "Muppets Christmas Village GIFT SET" which Mr. XXXXXX did NOT order. The gift set is different from the collection. that Mr. XXXXX ordered and any information or special offers contained in the advertisement does not pertain to Mr. XXXXX order. The attachment we provided in our previous
response is the "correct" link for the collection he ordered.
If Mr. XXXXX has any further comments or concerns, we will be happy to address them if he contacts us directly.
Otherwise, we are considering the matter closed with the BBB as this issue is not one of questionable business tactics or fraud.
Thank you,
XXXXXXXXXXX
Client Services
800-323-5577
srmknight
Sacramento,#3Author of original report
Mon, April 16, 2012
Thank you Regina, I emailed you on 4/12/12 shortly after you replied to my post, to the email address you specified. I included all the information you requested. I am anxious to hear back from you, and hope this can be mutually resolved.
Best Regards
Fran
Niles,#4UPDATE Employee
Thu, April 12, 2012
Dear Valued Client, Thank you for your posting. I am so sorry to learn of your experience. I am sure we can be of assistance in supplying the missing pieces or a comparable substitution. Can you please contact me at [email protected]. Please include your client account number, order number, and/or name and address. Regards, Regina