- Report: #1342140
Complaint Review: The Deal Empire - Internet
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Author Confirmed
Why?
The Deal Empire
Internet, USA
Phone:
949-245-0429
Web:
www.thedealempire.com
Categories:
Business Rating:
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The Deal Empire Horrible customer service Internet
I purchased shapewear from the company and it was too small even though according to the size chart, it should have fit me. It also wasn't what I was looking for so I wanted to return it. I emailed twice and never heard a response. Then I called multiple times only to get a busy signal on every attempt. I finally went through their online chat and they gave me a different email.
I email them and they tell me I can get it replaced but cannot refund it. Then I try and call again and left a message and noone has called me back. I go back to the chat and they tell me that I cannot return my item. They finally give me the email address to handle returns however will not give me to any supervisors to get my situation fixed.
I email the refund email address with specific instructions for information on how to file a complaint and write a letter as well as re request another refund. Still deny me my refund and still refuse to give me any names on a supervisor or address that I can write a letter. This has now been going on for two weeks.
