Complaint Review: The Dish Network - Internet Internet

 So let me start off by saying I have always used cable and this is the first time I have signed up for satellite. Worst decision ever!!! We (my boyfriend and I) were moving into a home in another county so we decided to try it. So in June we called and received a quote from the Dish for satellite and internet for $72.83. We thought wow that is a great price! The girl on the phone was very friendly and polite and told us that they don't bundle the phone, which was fine 'cause we didn't want the phone. She also told us that we would be receiving our modem for the internet in the mail and that it was idiot proof and it would go step by step to tell us how to hook it up! 

She also said that we would receive two Hopper boxes at that price. But we only had one t.v. at the time and would be buying another within a few months. At no time did she tell us that we had a time limit to get the second t.v. installed to avoid an installation charge. When the installation guy came I asked him how to go about getting the second t.v. installed and he just said to call and set up an appointment.

So the tech had come out and set the satellite up and we received our modem which was from a company called Century Link. So like I said we had never used satellite and didn't know, nor were we told that they outsourced the internet to another company. We thought that they had the technology for the internet, otherwise we would have just went with the cable company over here.

So at the time we were o.k. with it until we received a bill from Century Link for $50 something dollars and a bill from The Dish for $72.83. We tried calling The Dish and got someone on the phone who couldn't answer our question 'cause we couldn't understand his english. He also just kept telling us to call Century Link and ask them. So we called them and they informed us that The Dish outsources the internet to different companies and that Century Link bills separately because they can't bundle with The Dish. The Dish said they don't bundle, yet the guy on the phone told me the reason my bill was the way it was was because we didn't bundle, after he just told us that they don't bundle. WHAT????

So now it has been 3 months and I went online to check our bill and it says it was $121 and change. So I called the company up to make sure that they don't charge us for the premium channels which we had canceled and the girl said that the bill was incorrect and that we wouldn't be charged for the channels. At that time she asked me if I wanted the $7 a month protection plan. I said no. I asked her about installing another t.v. and she said I had until October 15 to get it installed otherwise I would be charged to have the other t.v. installed. 

So we went and bought another t.v. to avoid having to pay for the charge for having the tech guy come out and install it since I was just told that I had until October 15. I called The Dish to get the other t.v. installed with the Hopper or Joey and I was told I would be charged the installation fee. I believe it was around $100. I told the customer service person that I was told that I had till October 15. He said that was incorrect. So then I told him all my gripes with The Dish. 

I told him how The Dish just tells lie after lie and how deeply unsatisfied I am with The Dish. The satellite goes out every single time it rains or it's windy. How they overcharge us for the services. How they never told us they outsourced the internet. How I had just spoken to someone this past week about installing the t.v. and how I had till October 15 to do it without charge and now I am being lied to again and they want to charge me. 

So then he transferred me to his supervisor Amy. I explained to her how The Dish just tells lie after lie. I argued with her about how I didn't understand how they can give me a quote for $72.83 for satellite and internet and then I am now at this point paying almost double what the quote is. She told me that the quote that they give is based on the plan that they have quoted from the other internet companies. That my bill should be $72.83 and that they have no control over what the other company charges us. I told her that if you give me a quote of $72.83 for internet and satellite and I am getting a bill from the internet company for $50 something dollars than that satellite bill should be $20 something. She disagreed with me and just kept saying that maybe we changed our plan.

I am not an idiot! If I had upgraded to something with either company I know that that price will go up. I have no problem paying for the upgrades. I am still arguing over the first bill that we received from each company. Neither one of those bills had an upgrade except The Dish which was an additional $10 for Blockbuster. Which by the way sucks!!! They don't have some series readily available! Netflix is better!!!
 
By this time I had lost my cool. I turned the phone over to my boyfriend to deal with her. I think they are shady and have unscrupulous business practices. This company needs to be taught a lesson. Stay away from this company!!!!