- Report: #1181810
Complaint Review: The Disney Movie Club - Internet
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Author Confirmed
Why?
The Disney Movie Club
Internet, USA
Web:
https://disneymovieclub.go.com/
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The Disney Movie Club, Disney Movie Club, DMC Zero customer service, shady business practices Internet
I joined the Disney movie club and after fulfilling my membership was reciving the normal monthly mailings of their featured selection, which must be declined or you will be charged an astronomical price for said title. I had a system of when I recieved my email notification of the featured title I would leave the email in my inbox until I could get on the computer, usually within a day of receiving the email notification.
This past month I did as I always do and declined the featured selection. I was only retaining my membership in the hopes of getting the chance to buy some of their more popular titles, almost none of which are currently available in the club (go figure!). I assumed the introductory offer just didn't include the popular titles but I was wrong, they're not available through the club at all.
Two days ago, to my surprise, I recieved a package from Disney Movie Club. It was the featured selection I had declined, for the low price of $30! When I tried to contact the company via email I was sent an automated reply that simply restated the information available on their website. I sent a second email requesting my account be cancelled and recieved yet another automated email stating I had to call to cancel.
After going through a long automated telephone system they finally let me talk to someone, who kindly offered to charge me $19.95 a year for free shipping of titles and no featured selections to reply to. I was also given the opportunity to pre-order their latest DVD release! Not once was I asked why I was leaving or if I had any problems or complaints. Thank you Disney for making me feel valued (note sarcasm).
I also decided not to return the featured selection as I was told I would have to the original shipping and processing of $5.44, pay for my own postage to return the featured selection, and pay a restocking fee of $3.95, even though this was the first time I'd attempted a return. That's roughly $15 to return an order that I know I declined. My kids will watch this title so I'd rather pay $30 for the selection versus $15 for nothing. My advice is if they have the movies you want get them, fulfill your membership and cancel immediately upon fulfillment. If you don't order their featured selection for long enough they will just send you one anyway and make you pay for it, one way or another.
2 Updates & Rebuttals
Wow..thanks for insulting me.
#2Author of original report
Sat, October 03, 2015
You obviously do not fully understand the situation as I did not send them a payment after receiving the unwanted selection, I tried repeatedly to contact them and was ignored. At that point $30 was not worth investing hours of my life, but I felt the situation was handly poorly so I left a complaint here for others to be warned of their business practices and non existant customer service. Then I moved on with my life. Until today when Im decorating for halloween with my family and receive a notification of some random person calling me names for no good reason. Either you work for the company or you are truly an angry unhappy soul who builds themselves up by tearing others down. Either way I really hope you can find some peace and joy within yourself. Anger is a poison you drink yourself, while expecting the other person to die. Namaste.
herbw
attleboro,Massachusetts,
USA
DON'T PAY
#3Consumer Comment
Sat, October 03, 2015
If you didn't order what they sent then you are under no obligation to Pay for it nor are you obligated to return it. You must be some kind of moron to paying for something that you did not order. if you were in a restrauant would you pay the restuarant for the family's order that's sitting behind, how about the folks beside you are ypu going to pay for their food along with your own? Of course not. So then why are you paying this DMC company for something that you didn't order This company preys on people like you to do exaxtly what you did. I think it is probably the only sales they get. Check online and you will find numerous complaints on virtually every complaint board on the net about this DMC or disney movie club. Maybe if enough people complain to Disney Corp itself they will put this company out of business for using the Disney name like they are. Let Disney know that you will not buy anything that has a Disney mark until this company stops sending you things that you don't want.
