- Report: #1413295
Complaint Review: the home service club - New York New York
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Author Confirmed
Why?
the home service club
305 Broadway New York, 10007 New York, United States
Phone:
8006011009
Web:
https://www.hscwarranty.com/quote-step-1?gclid=EAIaIQobChMI6KbTj9jX1wIViY2zCh33wg-KEAAYASAAEgLDkPD_B
Categories:
Business Rating:
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the home service club BEWARE of their SCAMS New York New York
Beware of this company. I wish I could give then NO star. They are running scam to rip off innocent customers. My heating broke down in cold winter and they took their time to address it. After a month they sent a tech and he could not fix it. He recommended the unit to get replaced and of course The Home Service Club did not want to pay for it. Another few weeks passed before they sent another tech for 2nd opinion. The new tech said the same thing that the unit needed to be replaced.
To avoid paying for the cost they said our unit was old and they are not covering old units!!! I said, then what is the point of having home appliance insurance! Then they said the problem was pre-existing, which was not. I had my system cleaned every year and showed them my documents. Then they said our tech concluded the problem was pre-existing. I said give me your tech’s report many times, and they did not even provide that to me. Why?? Because they were telling me BS and they knew it.
Long story short we had bear the brutal cold weather for 2 months before we paid for a new unit out of our own pocket.
This company does not even honor its own contract. I do NOT recommend getting any insurance from them because when you need them the most, they fail you and find a way to not cover the repair costs. They have the poorest customer service relation. One of their employees even threatened me to come after me multiple times.
I really pray that Attorney General goes after this company before they victimize more customers with their scams.
