- Report: #1327708
Complaint Review: The Neat Company - Internet
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Author Not Confirmed
Why?
The Neat Company
Internet, USA
Phone:
855-599-7900
Web:
http://www.neat.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Neat Company Neat, Cloud Neat, Neat Company,Neat Organizing Software, Neat Software rip off, keep on charging for cancelled service, no reply to emails, no live person to talk to, 1601 Market Street # 3500, Philadelphia, PA 19103 Pennsylvania
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Contacted this Company on January 10 , 2016 about having signed up for the wrong plan and wanting to cancel. Reply was not informative and only contained a link http://www.neat.com/helpcenter/returncancel/ to cancel the account. When trying to log in it showed that account had expired and I thought they had cancelled the account.
On May 24th, 2016, I contacted Neat again about stopping the continuous charges since January, I demanded a refund after I had contacted them to cancel the account in January. No reply, no resolution. Emailed them a screenshot of the login page which showed I had no plan with Neat.
On August 1st, 2016, I contacted Neat again about stopping the continuous charges since January. I contacted Neat again about stopping the continuous charges since January, I demanded a refund after I had contacted them to cancel the account in January. No reply, no resolution. Emailed them a screenshot of the login page which showed I had no plan with Neat.
Got completely ignored and on August 9th, 2016, I emailed again.
I contacted Neat again about stopping the continuous charges since January, I demanded a refund after I had contacted them to cancel the account in January. No reply, no resolution. Emailed them a screenshot of the login page which showed I had no plan with Neat.
Today, September 12th, 2016, I tried once again to call. Nobody answers the phones and a recording is worthless in solving any issues.
Finally contacted my bank to dispute and block charges, short of having to replace the business card (big hassle).
This company seems to have no employees, only automated system to brush consumers off.
