- Report: #722483
Complaint Review: The Parlor Knoxville - Knoxville Tennessee
Reported By:
randy -
Albuquerque, New Mexico, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Parlor Knoxville
726 chickamauga ave Knoxville, 37917 Tennessee, United States of America
Phone:
865.456.3458
Web:
theparlorknoxville.com
Categories:
Business Rating:
(0)
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The Parlor Knoxville Dishonest description of item purchased Knoxville, Tennessee
I purchased a 1971 Martin D-28S guitar from The Parlor Knoxville. Prior to my purchase I specifically asked if the guitar was in good shape and asked to disclose any issues that the guitar had. I was told by Josh Sidman< the owner of the business, that the guitar was in "excellent condition and had no issues." After purchasing the guitar for $2300 plus $70 shipping and receiving it in the mail approximately a week later I noticed there was a crack in the top of the guitar. I immediately contacted Josh and told him of my concern. Josh admitted that when he was packing the guitar he also noticed the crack. But he never informed me of his findings. Josh offered to give me $300 off which I accepted. I took the guitar to my luthier here in Albuquerque and as soon as I showed him the guitar he immediately pointed out that the bridge had been shaven. This is done to avoid the expense of having a neck reset and is not a good thing to do because it also effects the sound of the guitar. I immediately contacted Josh and told him of my findings..at which time he said he had already paid the owner of the guitar because the guitar was on consignment but after some persuasion and voicing my concerns for the inaccurate description and the fact that Mr Sidman is in the business of selling guitars he should have been aware of the issues Mr Sidman decided to refund my money. However he refused to refund the shipping charges which I incurred which amounted to $70 plus the return shipping of $56.35 for a total of $126.35. I am asking for reinbursement of those shipping charges which I should not have to pay due to the dishonest description of the guitar I purchased.
4 Updates & Rebuttals
aspalmer84
North Wilkesboro,North Carolina,
United States of America
The Parlor Strikes Again...
#2Consumer Comment
Thu, February 16, 2012
I too was cheated by The Parlor... read my Ripoff Report of the incident here... http://www.ripoffreport.com/music-shops/the-parlor-knoxville/the-parlor-knoxville-dishones-56bee.htm
James
United States of AmericaThe Parlor
#3Consumer Comment
Wed, August 17, 2011
I have personally dealt with Josh Sidman and The Parlor and would like to say that they are fantastic to deal with! As for the buyer in this circumstance it would seem as if it were a simple misunderstanding. Again, my business with The Parlor has been great and Josh is upfront and as honest as they come.
randy
Albuquerque,New Mexico,
United States of America
A Full Refund WAS NOT GIVEN!!
#4Author of original report
Fri, April 29, 2011
When a seller makes grievace errors in a description of an item which he should have knowledge of and the buyer incurs shipping expenses as a result, then shipping expenses need to be refunded before the seller has been given a full refund. The seller has not done that so he has not given a full refund as he claims.
As for me getting upset because the seller said I could no longer do any business with him....who in their right mind would want to do business with someone who was negligent and dishonest in their description of an item they are selling. I had no intention of ever doing business with this company again and I suggest anybody that is considering buying a guitar from The Parlor Knoxville think very seriously before they end up getting ripped off from this company like I did.
The seller admitted he noticed the crack in the guitar when he was packing it but said nothing to me. The seller complained to me about giving me a refund because he had the guitar on consignment and had already paid the owner which is totally irrellevant to the case.
I really do not intend to be reimbursed for my shipping fees although I should be. But because the owner of The Parlor Knoxville is totally the worst salesperson I have ever encountered I do not expect him to do the right thing. I just don't want anyone else to get ripped off like I did...this hasn't been any fun.
37917
Knoxville,Tennessee,
United States of America
Unreasonable customer/Gave full refund
#5REBUTTAL Owner of company
Wed, April 27, 2011
I am the owner of The Parlor, and I would like to respond to this complaint. I fully acknowledge that I overlooked 2 issues with the guitar that I sold. As soon as I became aware of the problem, I offered to take the guitar back or to give the customer a $300 refund to compensate for the problems I had failed to disclose. The customer first said he would accept the refund. Only after the approval period was over did he decide he wanted to return the guitar. At this point I was no longer obligated to take the guitar back, but since our reputation is very important to us, I decided to take it back anyway and gave the customer a full refund. Only after I told the customer that his business was not welcome at our shop in the future (due to the fact that he threatened me) did he start posting untruthful information on the internet. Our business has an excellent track record of customer satisfaction, but every now and then you find a customer who is completely unreasonable, and that was the case with this situation. Sincerely, Josh Sidman, Owner of The Parlor.
