- Report: #1033805
Complaint Review: The Parts Place - Elburn Illinois
-
Author Confirmed
Why?
The Parts Place
217 Paul Street Elburn, 60119 Illinois, U.S.A.
Phone:
630-365-1800
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Parts Place They made a mistake and I have to pay for their mistake Elburn Illinois
I spent around $1000 with this company to order parts for my 1979 Trans Am. One of the parts I ordered was a headliner. I specifically said I needed a headliner for a 1979 Trans Am. They shipped a headliner for a 1970-1974 Trans Am which is nothing like what I needed.
I called them to tell them they made an error and I would need to exchange it. They told me I had to pay to ship it back to them and then pay to ship the correct headliner to me.
I called this morning and spoke with "Joe", the Manager. All I wanted was to be reimbursed (about $20) for the roundtrip shipping due to their mistake. He became very argumentative and blamed ME for the error. I spent so much money with them and he is treating me like it was my fault. He said I told his employee Van that I requested the "bow style" headliner. I didn't even know this terminology. He argued with me for a half hour and then ended the call with a sarcastic "have a good day"...meaning "there is nothing you can do about it".
I just wanted to make sure nobody else gets burned by these people. They have to have the worst customer service EVER!
1979 trans am
Bayfield, Colorado
U.S.A.
I called them to tell them they made an error and I would need to exchange it. They told me I had to pay to ship it back to them and then pay to ship the correct headliner to me.
I called this morning and spoke with "Joe", the Manager. All I wanted was to be reimbursed (about $20) for the roundtrip shipping due to their mistake. He became very argumentative and blamed ME for the error. I spent so much money with them and he is treating me like it was my fault. He said I told his employee Van that I requested the "bow style" headliner. I didn't even know this terminology. He argued with me for a half hour and then ended the call with a sarcastic "have a good day"...meaning "there is nothing you can do about it".
I just wanted to make sure nobody else gets burned by these people. They have to have the worst customer service EVER!
1979 trans am
Bayfield, Colorado
U.S.A.
