ChicagoRay
wheeling,#2Consumer Comment
Sat, June 25, 2011
I had a similar situation at the Rand Road Arlington Heights location and I've dropped the story in Google Maps' complaints and reviews, Yelp and now this place. The story is typical of the car automotive industry frankly in my 47 years and 10 cars in that time, 4 of them new.
I'm just commenting for support that yes indeed they pull bait and switch repairs all the time apparently since I'm seeing them now all over the net and getting responses from people after tweeting out some things to my 5000 plus followers there. Their management at that store I was at was good one weekend then they ripped me off which is why I'm really mad, then they jag when I came back with the same problem tried intimidating me with his height and when I wouldn't flinch he was just a jag.
He lied about being the top manager of the store and I'm going all the way to the CEO> Good luck and it's too bad companies can be ruined by a handful of bad employees and this place IN AH has complaints going back to 2002 that I can see, dozens and dozens.
Good Luck..