- Report: #228174
Complaint Review: The Puppy Shoppe - Edison New Jersey
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Author Confirmed
Why?
The Puppy Shoppe
687 Route 1 South Edison, 08817 New Jersey, U.S.A.
Phone:
732-572-1400
Web:
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The Puppy Shoppe Ripoff sold us a sick puppy that has now passed away!! Edison New Jersey
My husband and I purchased a sick Yorkie pup from The Puppy Shoppe in July of 06. The puppy started out with kennel cough which quickly resulted in pnemonia. We were promised by Marc and Barbara that all of our medical bills would be taken care of until the puppy got better. Our puppy was shuttled btwn Banfield hospital, and Garden State Vet Specialists in Tinton Falls NJ for over a month until she finally passed.
When she did pass, she was only 3 months of age. We racked up 4,000 in medical fees, and have filed complaints with the BBB as well as consumer affairs. Our case is still pending. Marc and Barbara have been very defensive, and have refused to comply with NJ law which requires them to refund the purchase price for the dog, as well as medical fees. In general, they have been very unresponsive to our requests for help. They are putting greed before actual love for animals and in the end the consumer as well as the animal has to suffer.
Tamara
Edison, New Jersey
U.S.A.
When she did pass, she was only 3 months of age. We racked up 4,000 in medical fees, and have filed complaints with the BBB as well as consumer affairs. Our case is still pending. Marc and Barbara have been very defensive, and have refused to comply with NJ law which requires them to refund the purchase price for the dog, as well as medical fees. In general, they have been very unresponsive to our requests for help. They are putting greed before actual love for animals and in the end the consumer as well as the animal has to suffer.
Tamara
Edison, New Jersey
U.S.A.
1 Updates & Rebuttals
The Puppy Shoppe
Edison,New Jersey,
U.S.A.
Come in to see the real Puppy Shoppe
#2REBUTTAL Owner of company
Fri, July 27, 2007
We are very sorry about your dog and would have liked to help further. The report with the BBB was resolved as stated on the BBBs website. The fact is The Puppy Shoppe does everything in its power to help our customers if their dog is sick or unhealthy in any way. We have been in business for over two years and have a good reputation of customer satisfaction, which is why there are only 4 complaints here out of the thousands of customers we have served. Anyone is welcome to come in to the store, talk to other customers and to talk to us, the owners of The Puppy Shoppe, in person.
