- Report: #591282
Complaint Review: The Rush Fitness Complex - Asheville North Carolina
Reported By:
Kim -
Candler, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Rush Fitness Complex
Patton Ave Asheville, 28801 North Carolina, United States of America
Phone:
929-301-3916
Web:
www.rushfitness.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Rush Fitness Complex Over draft charges Asheville, North Carolina
This company has the absolute worst customer service if you can even call it that! I personally went in to tell them that I had changed bank accounts and the girl at the desk took care of it stating that it would go into effect immediately. Well it never did and it caused my now closed account to incur many over draft charges. I called to speak with someone at their corporate headquarters and found that you don't have to be every intelligent to work there. They never helped me and instead put me through to a "supervisor". Who of course let it go to a voice-mail. I called back again later and still the person told me to speak with the supervisor, again the voice mail!
Still have not heard back. Have also been ripped off of 2 sessions with a personal trainer who never would return my calls and therefore decided just not to honor the last two workouts. I would never ever join here again and my goal is to get out of this contract.
Still have not heard back. Have also been ripped off of 2 sessions with a personal trainer who never would return my calls and therefore decided just not to honor the last two workouts. I would never ever join here again and my goal is to get out of this contract.
2 Updates & Rebuttals
The Rush Member Experience Team
United States of AmericaWe're sorry for the inconvenience
#2UPDATE Employee
Fri, August 06, 2010
We're disappointed your experience with The Rush was less than ideal. We do everything we can to prioritize our customers. We feel badly that you feel that we didn't address your needs but we also want to make it right for you. If you would simply call our Member Experience Dept at this number, 800-324-3279 we will do everything we can to address your issues and win back your confidence. Again, our apologies.
Report Attachments
Ashley
Kernersville,North Carolina,
United States of America
Changing banks was not difficult
#3Consumer Comment
Thu, June 10, 2010
I also change my bank, it was my 3rd month as a member of The Rush and got no problem. My fitness coach accompanied me to the desk help and was helpful all out.
Have you tried calling 877-The-Rush? I'm still enjoying the benefits from working out in the Rush Fitness up to now.
