- Report: #999747
Complaint Review: The Rush Fitness Complex - Knoxville Tennessee
Reported By:
Steve -
Knoxville, Tennessee, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
The Rush Fitness Complex
6510 Chapman Highway Knoxville, 37920 Tennessee, United States of America
Phone:
800-324-3279
Web:
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The Rush Fitness Complex The Rush Breach of Contract - Did not keep to their word Knoxville, Tennessee
I have been a member of The Rush since June 2012, and have never made a late payment or have had any other similar issue up until Jan 8th, 2013. The Rush debited my checking account as usual on Jan 8th for $24, and there were plenty of funds in the account. Right after that, my account was charged a $15 non sufficient funds fee.
I contacted member services, and I was told that I had to provide them with proof that I had sufficient funds in the account to be credited back the $15 fee. After telling the rep that I had the funds in the account as I was looking at my statement, he then told me that sometimes banks and The Rush process transactions at the same time and that may have caused the problem. I spoke with my bank, they said that never occurs and the reps response to me seemed very odd. As well, the bank verified that there were sufficient funds in the account, and that I never should have been charged the non sufficient funds fee.
I again contacted The Rush, and requested that they contact my Bank right away, to verify that the funds were in the account. The rep told me not to worry about that, he will go ahead and credit my account within 72 hours. Well, 72 hours came and went, and after five days of not seeing a credit of $15 to my account, I got very concerned. I then reviewed my contract for the first time, and couldn't believe how many fees or penalties I would have endured if my payment was late or worse, not having the funds in my account. Further, I realized that the dates of my membership commitment were incorrect on the contract as well.
After realizing that, and the issue with the $15 fee, I faxed in a letter saying that I want my in-valid contract canceled, and that I do not want the Rush accessing my bank account any longer due to the fact that they can no longer be trusted. Additionally, I requested that the Rush not contact me by phone, and now all communication must be in writing and mailed directly to me. Sure enough, the very next day, The Rush called me while I was at work, against my wishes! I asked if they received my letter, read it in full, especially the part about not calling me, and the rep replied with a yes. So that clearly tells me that the Rush is a very shady, un-trustworthy company to deal with, and they don't even respect anyone's requests.
Then, two days later, after me demanding that they do not access my bank account ever again, they charged my bank account with a fee again, and I am not sure what the fee was even for.
I then tried to call their Member Services office, and requested to speak with a supervisor. I was told that there was no supervisor that I can speak with. I am not sure what will happen next, but it appears as though this is going to turn out to be a major hassle and problem. AS A WARNING TO ALL, BEWARE OF THE RUSH FITNESS COMPLEX, THEY WILL TAKE MONEY FROM YOUR BANK ACCOUNT WITHOUT YOUR PERMISSION WITHOUT GOOD CAUSE, AND IT WILL THEN BECOME A NIGHTMARE.
I contacted member services, and I was told that I had to provide them with proof that I had sufficient funds in the account to be credited back the $15 fee. After telling the rep that I had the funds in the account as I was looking at my statement, he then told me that sometimes banks and The Rush process transactions at the same time and that may have caused the problem. I spoke with my bank, they said that never occurs and the reps response to me seemed very odd. As well, the bank verified that there were sufficient funds in the account, and that I never should have been charged the non sufficient funds fee.
I again contacted The Rush, and requested that they contact my Bank right away, to verify that the funds were in the account. The rep told me not to worry about that, he will go ahead and credit my account within 72 hours. Well, 72 hours came and went, and after five days of not seeing a credit of $15 to my account, I got very concerned. I then reviewed my contract for the first time, and couldn't believe how many fees or penalties I would have endured if my payment was late or worse, not having the funds in my account. Further, I realized that the dates of my membership commitment were incorrect on the contract as well.
After realizing that, and the issue with the $15 fee, I faxed in a letter saying that I want my in-valid contract canceled, and that I do not want the Rush accessing my bank account any longer due to the fact that they can no longer be trusted. Additionally, I requested that the Rush not contact me by phone, and now all communication must be in writing and mailed directly to me. Sure enough, the very next day, The Rush called me while I was at work, against my wishes! I asked if they received my letter, read it in full, especially the part about not calling me, and the rep replied with a yes. So that clearly tells me that the Rush is a very shady, un-trustworthy company to deal with, and they don't even respect anyone's requests.
Then, two days later, after me demanding that they do not access my bank account ever again, they charged my bank account with a fee again, and I am not sure what the fee was even for.
I then tried to call their Member Services office, and requested to speak with a supervisor. I was told that there was no supervisor that I can speak with. I am not sure what will happen next, but it appears as though this is going to turn out to be a major hassle and problem. AS A WARNING TO ALL, BEWARE OF THE RUSH FITNESS COMPLEX, THEY WILL TAKE MONEY FROM YOUR BANK ACCOUNT WITHOUT YOUR PERMISSION WITHOUT GOOD CAUSE, AND IT WILL THEN BECOME A NIGHTMARE.
1 Updates & Rebuttals
Steve
Knoxville,Tennessee,
United States of America
Here We Go Again!!
#2Author of original report
Tue, March 12, 2013
You would think that after my initial complaint regarding the billing issue, this company would want to at least contact me to attempt a resolution with this problem they created. NOT!!!! Before all of this mess started, my contract with the Rush allowed them to access my bank account on a monthly basis, usually around the 8th, to pay my $24 monthly membership fee.
Obviously, they are not to be trusted to access anyone's bank account, and they really proved that true with what happened next. Towards the end of the month, I checked my bank statement to see if there were any other charges from The Rush.....you guessed it, they again accessed my account without my permission, and debited my account for another $24 (the monthly membership fee) on the 23rd of the same month. Now, they are not only charging me non-sufficient fees when I actually had the funds in the account, but now they are charging my account twice a month for $24, when they should not have been debiting the account at all !!
Keep in mind, after me faxing three letters to The Rush about this matter, they have never even made an attempt to contact me. To prevent The Rush from stealing any more money from my account, my bank suggested I close the account to stop them, which was the only option I had. Apparently, that pissed off The Rush, because a week later, they now have sicked their collections department on me, with phone calls and voicemails being left on my phone.
The crazy thing about it all, is that after The Rush debited my account twice last month without my permission, the membership for this month was paid in full, and yet they have their collection department calling. Can You Beleive This Behavior From Such A Large Company, What Are They Thinking?? BEWARE!
