I finally received the combo curling/flat iron. It took six weeks and by then I reported it to my credit card company as fraud and cancelled the card. Low and behold a week later I received the item in the mail. (The tracking number they gave me never worked so I definitely thought it a scam.) This is not 'salon quality'. It came with no printed receipt information, the return address on the pkg is a PO Box in California. There is no manufacturer name on the iron or listed in the enclosed pamphlet. The instruction sheet looks like it was printed off someone's home computer and is full of grammatical errors. It is attached to a warranty card but nowhere is there an address to send it to! The instruction for use are very confusing. It is supposed to be a curling and straight iron but there is no way it will curl. Just a cheap flat iron in a rounded plastic housing that will not curl. In reading whatever I can get my hands on about returning it, I'm not sure it would be worth the time to try and send it back. No address to send it to. In the fine print, it says it's up to the company to decide if a refund is in order. My credit card company removed the charge from my account so I guess I'm not out any money so I'm not sure what to do with this piece of c****. Also, it did not come with the protective sleeve as advertised. Definitely seems like a business run out of someone's garage!!