- Report: #1413046
Complaint Review: The Sales Guru -
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Author Not Confirmed
Why?
The Sales Guru
United States
Web:
salesguru.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
The Sales Guru order a product and paid in full and didn't receive the product or refund when asked for one Internet
I saw a curling/straightening iron on facebook and wanted to order one for my daughter. I placed my order and paid $79 CAD to them. I received an email stating they received my order and i would get another email once my order was shipped. I waited about 3 to 4 weeks and nothing. I sent an email to [email protected] asking where my product was. it is a automatic reply that states they are behind but the order would be shipped shortly and if i wanted a refund to email the manager. I waitied another week and emailed the Support email again and recieved the same automatic respeonse. Finally i emailed the manager and asked for a refund. I did recieve a response within 24 hours stating i would get a full refund within 7 to 15 business days. I wated and waited and received nothing. I have email both emails every day with no response. The support email cannot be delivery anymore as their inbox is full. I recieved an fraud alert from my bank that someone was trying to take my off my card. i eventaully have to cance my card and get a new one. I tried emailing the manager again letting them know my card number had changed and to contact me via my phone or email so that i could get my refund. I didn't think anything of it at the time, but i believe they may has tried to use my number. I am not sure and cannot prove it.
Bottom line, they are a rip off and it is unfair to take money from innocent people who are just trying to buy a xmas gift. I would just like my money back.
thanks,
Sandra, Alberta, Canada
