Complaint Review: The Whelping Box Store - Kansas City Missouri

Back on April 2nd, 2011 my wife and I ordered 2 small size whelping boxes on line at "The Whelping box store". On April 11th, we hadn't seen our order arrive yet, so I e-mailed the company inquiring about delivery, which they said I should have them the end of the week. They gave me no information or tracking number, so I emailed them asking if there was a tracking number. I got no response, but they did show up this past Saturday (April 16th) morning via Fed-ex. When I opened the box, I was in shock, here it was nothing more than a few crappy pieces of plywood and a few 2" x 2"s and a sheet of paper with extremely bad instructions on it. I attempted to assemble one, just to make sure I had gotten what I thought I had gotten.........junk, and I had. Here is a whelping box for small dogs, i.e: Chihuahua's and small toy/terrier breeds, but the poor dogs would have had to have legs 2 feet long, because the doorway opening was 16 inches to the bottom of the doorway. Have you ever seen a chihuahua with legs that long? On top of all that, the quality was so bad, nothing lined up, it had splinters all over it, crooked cuts ..............basically looked like a 5 yr. old did the work and it had a little bit of primer slapped on it.  So I went upstairs to my computer and inquired about returning them, only to receive the following e-mail response;

Im so sorry but no we cant. We have a no return policy. Its clearly stated in our terms and conditions and again when you checked out. Due to the high cost of shipping both ways and nature of the items there are no returns.  You dont want to return anyway. There is nothing wrong with your boxes. Those whelping boxes are used in all 50 states and around the world. They are the most popular whelping box sold right now.  Everyone from the Aspca to the us government use that box. 44,000 breeders, rescue, shelters and vets use that box! LOL  Its simple and highly durable. For extra small whelping box you dont have many other choices anyway. Your only other option was a plastic box and your dogs will chew those up and they are not worth what you pay.  If you arent satisfied with those you wouldnt be satisfied with any others either.  Sounds like you are new to this, just read the directions and use the boxes as directed and you will be good to go. Line the box with some sort of waterproof material or buy our liners and the cleanup with be easy and there is really nothing else to worry about. The boxes are AKC spec with AKC spec free haning safety rails and Akc spec raised floors. Some homeade job you might get will not have that and will not be near as safe as a real whelping box.  You paid a fraction of the cost of just one of your puppies for BOTH boxes so its a no brainer. You have near nothing invested in both boxes and they are guaranteed to save the puppies. Thats what you bought it for.  For you little dogs those boxes will last forever. You will have those boxes longer than the dogs. Dont worry a bit. Thanks so much and let us know if you need anything we will always help. Have a great day.

So, I followed up with an e-mail stating pretty much what I stated above about the quality of craftsmanship I found and why I wanted my money back. Only to get the totally rude and obnoxious response below.

You cant return the boxes, we dont care about your insults and there is nothing we can do for you!  There are bad reviews by crazy buyers for all whelping boxes sold online as well as every other product sold online.   When you get some confused nutcase hiding behind a computer they feel ten feet tall and will say anything. Same as you.  The below complaint is exactly what Im talking about and exactly what you did.  You waited til the last minute to provide for your poor animals, bugged the hell out of us about shipping time, then when you got the boxes to help you,  you complain about the quality, then when we wouldnt return you went on a rampage.  Pretty standard internet nutcase situation. LOL   You purchased the cheapest box on the market. You dont want to discuss any specific points about the box, same as the other freaks who have thrown a tantrem. You just want to insult. Im very sorry you thought you were getting something fancy for the price of a couple bags of dog food. LOL  You got exactly what you paid for and you looked at a clear photos of the product before purchase.  We didnt force you to purchase and we didnt need you to purchase. You being upset means nothing at all, same as those complaints. We are at the top of google search results and dont need your support to sell our products.  The box has the features you need but you dont care.  It doesnt matter to you if it helps your animals live, you just want it to look nice! LOL We get it! LOL   Again, if you think that box wont hold up to your little dogs, you look like an idiot. You will be totally fine with those boxes so get over it.

So, do yourselves a favor and save yourselves a lot of trouble and money and stay away from these guys.