I purchased a Harry Potter Personalized Hogwarts Acceptance Letter & Express Ticket on 8/9/17. When I made the purchase I got a confirmation email the order was processed and I'd be getting a shopping notification on my expedited order soon. I never got a shipping notification and it never arrived. I have tried repeatedly to contact the company via email messaging and get no communication back. They only have an email address listed for customer service and I'm calling my bank next!