- Report: #1368469
Complaint Review: Therma Tru - Maumee Ohio
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Therma Tru
Maumee, 43537 Ohio, USA
Web:
www.thermatru.com
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Therma Tru Poor quality products which they do not stand behind! Maumee Ohio
I am more than disappointed with the answer I received from corporate Therma Tru regarding the 3rd door replacement on my kitchen. We replace the original door 8 years ago, with a pressure treated jam, to prevent the "rotting" on all the original doors installed in our new home.
The "new" door is about 8 years old and the jams rotted so badly, you can out your finger right thru the wood is it so rotted and soft. I called Therma Tru, before ordering a new $2400 door, send them pictures and asked about some compensation due to poor quality product.
The "new" replacement door costs over $2400 without installation costs yet I was told the jams are not covered under any warranty from them. Therefore, they are using low quality products on their frames and not caring how ineffective it is. I am very disturbed that they are not even considering some form of compensation on the new door as I am now very concerned I am throwing away $2400-$3000 on an inferior door that can again rot out within the 8 years this one did. Shame on you Therma Tru! Potential customers need to be aware of the lack of concern on Thermu tru's inferior quality when making your door purchases.
