- Report: #1239109
Complaint Review: Therma Tru - Nationwide
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Author Confirmed
Why?
Therma Tru
Nationwide, USA
Phone:
1-800-843-7628
Web:
thermatru.com
Categories:
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Therma Tru Bogus warranty for promotional purposes only. They do not honor them, period. Maumee, Ohio 43537 Nationwide
These scoundrels trumpet their 5-, 10-, 15-, 20-year and lifetime warranties on their glass doors, but the warranties are not honored, period. The glass on the substandard door my contractor purchased through them spontaneously shattered, probably because it had been assembled incorrectly. No one was within 15 feet of the door when this happened -- after about 3 years of ownership. The door had hardly been used in all that time. When we called to initiate warranty coverage, we were told that glass is not covered at all. When I pointed out that in their warranty it clearly states that glass IS covered, the customer "service" person told me she didn't care what the warranty said, glass wasn't covered. If glass isn't covered, what on earth is? The door is 95% glass with a little wood around it. And the warranty clearly states that glass IS covered. If you are building or renovating a house, I strongly suggest you specify to your contractor that NO Therma Tru products are to be used. Based on my experience, the products are inferior, and the company is run by scam artists with zero business ethics. Buyer beware. I am surprised there has not been a class action against them yet.
1 Updates & Rebuttals
Therma-Tru
Maumee,Ohio,
USA
Not a warranted Issue
#2UPDATE Employee ..inside information
Thu, July 02, 2015
Broken or shattered glass is expressly excluded from our Limited Lifetime warrantry past the timeframe of delivery and acceptance of the product in good condition. No national manufacturer of windows or doors includes broken glass as a covered part in the terms of their warranty.
