- Report: #347812
Complaint Review: Thomson RCA - Marietta Georgia
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Thomson RCA
thomson.net Marietta, Georgia, U.S.A.
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Thomson RCA TV WORSE after 3 agents & supervisor Marietta Georgia
I was given a 27" TV earlier this year and didn't have any problems with it until I decided to switch from analog to digital mode on the remote. (Just checking to make sure it would work after 2/09). When I switched, I got a msg that digital signal was low-- and nothing else, but analog worked fine. Thought that was odd since I have satellite, so I called customer service and after 45 minutes of total runaround, the clerk told me to contact the satellite company, which I did.
They walked me through several steps and said everything was fine, but switching the tv mode was the problem and contact RCA. So I did again, explained the situation to a 2nd agent, who couldn't help me, so i asked for a supervisor. Actually, I insisted at least 4 times before she would connect me. (WHAT A MISTAKE!) After more "troubleshooting", not only did I still not have digital, my analog service was completely snowy, with no picture! I told the supervisor I was worse off after talking with him and 2 agents & he said to call a local service center, & hung up! WHAT??
I never got the answer to my question (how do I get the digital mode to work) and now the tv doesn't work!! IF I get this thing working again, does anyone know how I make sure I can get digital?
Never, never buy anything from them.
Karen
Tucson, Arizona
U.S.A.
They walked me through several steps and said everything was fine, but switching the tv mode was the problem and contact RCA. So I did again, explained the situation to a 2nd agent, who couldn't help me, so i asked for a supervisor. Actually, I insisted at least 4 times before she would connect me. (WHAT A MISTAKE!) After more "troubleshooting", not only did I still not have digital, my analog service was completely snowy, with no picture! I told the supervisor I was worse off after talking with him and 2 agents & he said to call a local service center, & hung up! WHAT??
I never got the answer to my question (how do I get the digital mode to work) and now the tv doesn't work!! IF I get this thing working again, does anyone know how I make sure I can get digital?
Never, never buy anything from them.
Karen
Tucson, Arizona
U.S.A.
