- Report: #869017
Complaint Review: Tidewater Workshop - Galloway New Jersey
Reported By:
Thomas -
Madison, Wisconsin, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Tidewater Workshop
1 North New York Road, Suite 15 Galloway, 08205 New Jersey, United States of America
Phone:
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Tidewater Workshop The Invisible Garden Bench! Galloway, New Jersey
Invisible because it never arrived! And money was never refunded. Bottom line here in advance is be VERY, VERY CAREFUL when dealing with this company.
We ordered a bench in February of 2011. Supposed to arrive in 6-8 weeks. In fact, it didn't arrive by August. We called. They promised "rush"delivery. Did not arrive. We asked for a refund. No refund. We called again. Refund in "in process" they say. No refund. We write CEO as instructed on their website. No response. No bench. No refund.
There is a reason why their website is plastered with excuses for bad reviews from the BBB and elsewhere. It's because THEY ARE A RIPOFF OPERATION. Do NOT believe anything customer service rep says. Do NOT believe that the so-called CEO will be of help.
We ordered a bench in February of 2011. Supposed to arrive in 6-8 weeks. In fact, it didn't arrive by August. We called. They promised "rush"delivery. Did not arrive. We asked for a refund. No refund. We called again. Refund in "in process" they say. No refund. We write CEO as instructed on their website. No response. No bench. No refund.
There is a reason why their website is plastered with excuses for bad reviews from the BBB and elsewhere. It's because THEY ARE A RIPOFF OPERATION. Do NOT believe anything customer service rep says. Do NOT believe that the so-called CEO will be of help.
2 Updates & Rebuttals
Tidewater Workshop
Oceanville,New Jersey,
Issue was resolved years ago
#2REBUTTAL Owner of company
Thu, March 27, 2014
Jennifer O.'s issue was resolved years ago.
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pcologist
Madison,Wisconsin,
United States of America
The Invisible Garden Bench---continued
#3Author of original report
Thu, May 03, 2012
Through an absolute miracle of coincidence, we received a credit for the bench within a few days after posting our report. However, we haven't changed our opinion about this company.
