- Report: #243630
Complaint Review: Tiger Direct - Helgeson Enterprises - Miami, Fl - Saint Paul Mn Florida
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Author Confirmed
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Tiger Direct - Helgeson Enterprises
7795 W. Flagler St., #35 -4461 White Bear Pkwy Miami, Fl - Saint Paul Mn, 33144-55110 Florida, U.S.A.
Phone:
651-762-9700
Web:
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Tiger Direct - Helgeson Enterprises, Rebate Scam Miami,- Saint Paul Florida- Minnesota
I purchase a cpu from Tiger Direct that had a rebate attached to it for $50. The orginal sale price was 69.99. I filled out the rebate form and sent it in with a copy of the reciept and upc. I mailed it the last week of Dec. 06.
In Feb. I recieved a postcard stating the order was not a valid Tiger Direct Order number. On Feb 26 I called and spoke with a rep with who said the number that I had given them was correct and she would send a message to have a supervisor review it so they could go ahead a process my rebate. she also told me to call back in two weeks.
I called back a week later and the information had still not been corrected so i waited another week. The next rep I spoke with provided me with no additional information so I requested a supervisor.
I was then transfer to Juliana who informed they were behind in proceesing and that the error would be fixed and my check would be sent out on Monday 03-26-07. When I called back the wednesday following I was again advised that the error was still not corrected an no check was sent out. So again I asked to speak with a supervisor.
This time my call was answer by a rep named Lisa, a manager located in minnesota id #117. She was unhelpful and discourteous. She could not provide me with any further information and when I asked for a number for the corporate office to file a complaint she said she didn't have it. So I asked for an address and she told me to go online and look for it.
At that point in time I asked to speak to her supervisor and I was directed back to Juliana, who apparently is also in Minnesota, but was not available. And would call me back in 24-48 hours. No one every calls back. That was 2nd time I was told that and no one has called me yet.
After I made a report with the BBB. The information on the rebate website was conviently updated to say my rebate was invaild because my item had been returned. (note: my orig. cpu I was sold was defective and had to be exchanged but I submitted a copy of both reciepts)Through te BBB Tiger Direct directed me to the rebate company but would not give me a name or corporate number so I found the post card they sent me and searched for the address on the BBB website. I found the company Helgeson Enterprises, Inc.
4461 White Bear Pkwy Saint Paul, MN 55110-7626
Telephone: (651) 762-9700 Fax: (651) 762-9701 www.helgesonent.com toll-free #1-866-762-9701 office hrs 8am-5pm cst.
I called them and asked to speak with the person in charge of rebate complaints. I left my name and number and someone named Sherri called me back within 15 minutes. After faxing her a copy of my receipt and explaining the whole ordeal again. She asked for the order number for the cpu I exchanged and said that this was order number the "system processed."
The funny thing about that is that the rebate promotion was a bundle with item on the order number I submitted but they claimed was invalid. So according to her I will recieve my check in a month or so. I guess I'll wait and see.
I would advised anyone with mailed rebate claim problem to contact Helegeson Enterprises directly and tell them you were referred BBB. The other customer service reps will get you no where.
Tiffany
miami, Florida
U.S.A.
In Feb. I recieved a postcard stating the order was not a valid Tiger Direct Order number. On Feb 26 I called and spoke with a rep with who said the number that I had given them was correct and she would send a message to have a supervisor review it so they could go ahead a process my rebate. she also told me to call back in two weeks.
I called back a week later and the information had still not been corrected so i waited another week. The next rep I spoke with provided me with no additional information so I requested a supervisor.
I was then transfer to Juliana who informed they were behind in proceesing and that the error would be fixed and my check would be sent out on Monday 03-26-07. When I called back the wednesday following I was again advised that the error was still not corrected an no check was sent out. So again I asked to speak with a supervisor.
This time my call was answer by a rep named Lisa, a manager located in minnesota id #117. She was unhelpful and discourteous. She could not provide me with any further information and when I asked for a number for the corporate office to file a complaint she said she didn't have it. So I asked for an address and she told me to go online and look for it.
At that point in time I asked to speak to her supervisor and I was directed back to Juliana, who apparently is also in Minnesota, but was not available. And would call me back in 24-48 hours. No one every calls back. That was 2nd time I was told that and no one has called me yet.
After I made a report with the BBB. The information on the rebate website was conviently updated to say my rebate was invaild because my item had been returned. (note: my orig. cpu I was sold was defective and had to be exchanged but I submitted a copy of both reciepts)Through te BBB Tiger Direct directed me to the rebate company but would not give me a name or corporate number so I found the post card they sent me and searched for the address on the BBB website. I found the company Helgeson Enterprises, Inc.
4461 White Bear Pkwy Saint Paul, MN 55110-7626
Telephone: (651) 762-9700 Fax: (651) 762-9701 www.helgesonent.com toll-free #1-866-762-9701 office hrs 8am-5pm cst.
I called them and asked to speak with the person in charge of rebate complaints. I left my name and number and someone named Sherri called me back within 15 minutes. After faxing her a copy of my receipt and explaining the whole ordeal again. She asked for the order number for the cpu I exchanged and said that this was order number the "system processed."
The funny thing about that is that the rebate promotion was a bundle with item on the order number I submitted but they claimed was invalid. So according to her I will recieve my check in a month or so. I guess I'll wait and see.
I would advised anyone with mailed rebate claim problem to contact Helegeson Enterprises directly and tell them you were referred BBB. The other customer service reps will get you no where.
Tiffany
miami, Florida
U.S.A.
3 Updates & Rebuttals
Mark
Swainsboro,Georgia,
U.S.A.
Do Not Buy From Any Company Which Offers Rebates They Are Prone To Error!!
#2Consumer Suggestion
Thu, August 23, 2007
I have had problems with every rebate company out there. If consumers want the best price possible then rebates must go. Do not buy from any company which offers a rebate and let them know that you will not. If we as buyers stop supporting these ripoff rebate offers companies will have to compete by offering the best possible price. After all these companies are paying the rebate companies to process these rebates..that is additional money that could be saved in order to sell the product at a lower cost. Companies that offer rebates may or may not be reputable, but the practice is invites fraud. I purchase for a large corporation and deal with most electronic manufacturers, but I refuse to purchase any product that a rebate is offered on instead I call the manufacturer and ask them to give me the rebate amount off at purchase time...if they refuse we take them off of our list of vendors. We purchase over 3 million dollars a year on electronics, but not from companies who choose rebates over initial savings. Shop smart and be happy.
Tiffany
miami,Florida,
U.S.A.
Update
#3Author of original report
Mon, April 30, 2007
I finally recieved my check today in the mail.
Alex
Miami,Florida,
U.S.A.
Help from a Tiger Direct agent
#4UPDATE Employee
Wed, April 25, 2007
Dear Customer: At Tiger Direct, our aim is to completely satisfy your experience with us and to assist you fully concerning your rebate claims. If you followed the vendor's rebate terms and conditions completely and have waited through the suggested processing time period, but have not been paid or were denied despite following directions, please fax or mail us copies of everything you mailed (including the postal receipt or postmark information) to 305-415-2924. You can also mail it to: Tiger Direct Attn: Customer Service 7795 West Flagler Street, Suite 35 Miami, FL 33144 Please review the information provided prior to submitting your rebate claim to us. As always, we are committed to assisting our customers in providing a resolution to any problem. Should you have any questions, please feel free to email me at [email protected], and be sure to include your order number or rebate tracking number in the subject line. Sincerely, Alex TigerDirect.com Customer Service
