Complaint Review: Tiger Direct - Miami Florida

On December 17, 2006 I ordered TC3G-5012 Power up 1 GB MO3/WMA Player and UBS Drive, order number I6882909. Order was canceled, and I reordered on December 21, 2006. Payment was received and transaction number is 3NM1157132421040A. Tiger Direct refunded money back to me with transaction number 2T575980CH185211R, order cancelled. Name: Credit Card Total Amount: $117.18 USD Date: Dec. 21, 2006 Time: 13:41:52 PST Status: Completed Invoice ID: I6939905 Funding Type: Credit Card Transfer to: MasterCard Card XXXX-XXXX-XXXX-7197 This transaction will appear on your bill as "PAYPAL *TIGERDIRECT". Name: Credit Card Total Amount: -$117.18 USD Date: Dec. 26, 2006 Time: 08:18:47 PST Status: Completed Invoice ID: I6939905 Funding Type: Credit Card Transfer to: MasterCard Card XXXX-XXXX-XXXX-7197 This transaction will appear on your bill as "PAYPAL *TIGERDIRECT". I called Tiger Direct to see what was wrong and was told I was on a Fraud Alert and I needed to send a copy of my Drivers Licenses, Utility Bill with my name and address clearly on bill; and front and back of the credit card I planed to use. I did and reordered with no success. Order was cancelled again. Direct Merchant credit card used to order over the phone 12/22/06 12/22/06 PAYPAL *TIGERDIRECT 4029357733 FL Misc $117.18 12/27/06 12/27/06 PAYPAL *TIGERDIRECT 4029357733 FL Misc -$117.18 Finally I received someone very helpful and in January 11, 2007 Lauren Taylor processed my order, invoice number P8117950, and her supervisor assured me the order was on its way and I would receive a rebate. Lauren's supervisor went as far as to send my items I requested free of shipping and handling charges because they could see I had been trying for so long, and I had not received my order as yet. Once the order arrived, I processed the rebate forms and mailed them off. I started receiving letter saying "Thank you for submitting your rebate claim. Your order in invalid for the following reason(s): The purchase date on the sales receipt does not fall within the program dates. I called Tiger Direct and they assured me I would get my rebates. Then I called on 3/30/07 and finally had a customer service operator to hand me over to a supervisor. I spoke with a Bernard Austin who informed me that my business was not long wanted and that I could not longer order ANYTHING from Tiger Direct. I had been placed on a Black List and any further orders would be automatically rejected by Tiger Direct's ordering system. Austin processed to give me a number, at the time I was not sure what it was, but then he informed me it was an authorization number to return the products so Tiger Direct could be done with the matter. I asked to speak with his supervisor and he informed me he would not and hung up the phone. Now we are here and I have returned the items I ordered because I have talked to Tiger Direct Customer Service personnel until I was blue in the face. NO ONE wanted to speak with me on the matter after Austin said I was "Black Listed" from ordering at Tiger Direct. As far as I could see, it was not a matter of not receiving payment, as earlier told to me by Customer Service operators. For some reason, unknown to me, my business is no longer welcomed by Tiger Direct. I have processed letters to several Veterans Groups I belong to and told them how I as a Disabled Veteran feel I have been discriminated against with Tiger Direct. Word WILL be put out that Tiger Direct is a company whose word of guaranteed service mean nothing. One day they will help you, the next they may cancel service with you. The easy why out was to have the products return and close the books on this matter. Now that the full story has been told many times over my question is this: 1. What are you (Alex) going to do concerning this matter? 2. Is my business welcomed at Tiger Direct? 3. Or will I tell my Veterans Groups that the matter is still active and Tiger Direct is STILL standing on its earlier statement that I am "Black Listed" from Tiger Direct? I would like to think that a company as Tiger Direct was an upstanding company that does value its customers and takes this matter serious. But if not I know I can firmly state to my Veterans Groups that good customer service can not be expected from a company as TigerDirect.com. They are waiting an outcome of this investigation as to what recommendation should be made to these various groups I have talk with. Sincerely, Robert Disabled Veteran Lawton, Oklahoma

Dear Customer: We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at [email protected] with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible. Sincerely, Alex Tiger Direct Customer Service/Web Response