Tiger Direct Pat
Miami,#2UPDATE Employee
Tue, December 09, 2008
We sincerely apologize for the situation. Because of the inconvenience you had with the missing charger, we have setup a new exchange, despite the order being 5 months old. We stand behind our products, and would never make it seem that something was damaged when it wasn't. We also try to satisfy the customer as simply and quickly as possible, as in your case when we sent the charger and when we gave a return authorization after our strict 30 day policy. Please package the item with everything it came with, and e-mail me directly at [email protected], so that I may give you a direct address to ship the damaged item to (not our warehouse). We again apologize for the inconvenience. After we receive the phone, we will ship out the replacement phone. We apologize about this situation, and hope that we can make you a customer again.