- Report: #222595
Complaint Review: Tiger Direct.com OnRebate.com - Miami Florida
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Author Confirmed
Why?
Tiger Direct.com OnRebate.com
7795 W Flagler Street Miami, 33144 Florida, U.S.A.
Phone:
800-800-8300
Web:
N/A
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Tiger Direct.com OnRebate.com Rebate Rip Off Miami Florida
On July 9 of this year I purchased a Hanns-G 19" LCD display from their web site. The fact that it was factory recertified was obscured until I was at the checkout page. Well, no matter, I though to myself. With the $50 rebate I'm going to get, the price will be fair enough.
To make a long story short, their rebate processing service, OnRebate.com, seems to go out of their way to deny your rebate. They did not e-mail me to advise me of my rebate status. Just by chance I went to their site to check the status and found it had been denied.
After numerous attempts to get through to OnRebate's customer service department, I was finally advised that I had omitted a serial number barcode from my original submission and followed the steps given me to re-submit my application.
Again, no notification of rebate status. I went to the OnRebate site to check the status and saw this time that as of 8/15/2006, my rebate was "accepted" (whatever that means). After duly waiting the required 8 to 10 weeks I began checking the site daily. The rebate status has never shown that my payment is pending. It's now nearly December. Well past the 10 week maximum I was to allow. I have a feeling I'll never see this money.
I used to subscribe to Tiger Direct's mailing list and after all of this, I decided to un-subscribe. When you do, they send you a web-based survey to complete asking why you decided to un-subscribe. One of the options you can select as a reason for un-subscribing is "I'm having difficulty redeeming rebates. However, the html for never actually submits. If you're un-subscribing and are responding to the survey, watch the status bar of your browser. You'll see it process for a bit and the it will read "Stopped" - the data never actually goes anywhere.
Warren
Charleston, South Carolina
U.S.A.
To make a long story short, their rebate processing service, OnRebate.com, seems to go out of their way to deny your rebate. They did not e-mail me to advise me of my rebate status. Just by chance I went to their site to check the status and found it had been denied.
After numerous attempts to get through to OnRebate's customer service department, I was finally advised that I had omitted a serial number barcode from my original submission and followed the steps given me to re-submit my application.
Again, no notification of rebate status. I went to the OnRebate site to check the status and saw this time that as of 8/15/2006, my rebate was "accepted" (whatever that means). After duly waiting the required 8 to 10 weeks I began checking the site daily. The rebate status has never shown that my payment is pending. It's now nearly December. Well past the 10 week maximum I was to allow. I have a feeling I'll never see this money.
I used to subscribe to Tiger Direct's mailing list and after all of this, I decided to un-subscribe. When you do, they send you a web-based survey to complete asking why you decided to un-subscribe. One of the options you can select as a reason for un-subscribing is "I'm having difficulty redeeming rebates. However, the html for never actually submits. If you're un-subscribing and are responding to the survey, watch the status bar of your browser. You'll see it process for a bit and the it will read "Stopped" - the data never actually goes anywhere.
Warren
Charleston, South Carolina
U.S.A.
3 Updates & Rebuttals
Warren
Charleston,South Carolina,
U.S.A.
OK. The check cleared
#2Author of original report
Sun, December 31, 2006
The check arrived and has cleared. I can finally be doen with TigerDirect and OnRebate.
Warren
Charleston,South Carolina,
U.S.A.
I don't believe it.
#3Author of original report
Sat, December 02, 2006
The check arrived on 12/01/2006. This odyssey began on 07/09/2006 when I originally made the purchase. This took too much of my time. I will consider this matter closed once the check clears...
Warren
Charleston,South Carolina,
U.S.A.
TigerDirect.com OnRebate.com update
#4Author of original report
Wed, November 29, 2006
I received an e-mail on 11/28/06 from a TigerDirect employee stating that my check had been issued on 11/24/2006 (Thanksgiving day?) and that I should allow 10 days for it to arrive. We'll see.
