Fred
APO AP,#2Author of original report
Wed, June 13, 2007
13 July 07 - I checked my bank account and I have been creditted with the remaining $1,279.01 that TigerDirect owed me. It has been a long and tiresome battle with their organization. Although they never acknowledged checking this site (other than Alison's rebuttal) I am confident that this site was instrumental in assisting me with reclaiming my hard earned money. Thanks Again Ripoff Report! I will definitely recommend anyone with similar issues to visit your site. As a side note, I contacted Alison and explained that I thought I would have this situation resolved without her help but that I would appreciate a follow up call to see if I actually ever got the money deposited in my account. She has yet to answer. I also forwarded her a copy of hte e-mail I received from Ivan Rodriguez to explain why I thought I would not need her help.
Fred
APO AP,#3Author of original report
Tue, June 12, 2007
To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails. It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all. It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below: Mr. Partridge, I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air, I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do business with us, any questions or comments please reply to this e-mail. -----Original Message----- From: Fred Partridge Sent: Monday, June 11, 2007 7:49 PM To: Ivan Rodriguez Subject: Awaiting a response Ivan, As usual I am awaiting a response from you in reference to my situation. One of the most dishearening things about dealing with your establishment is the fact that your organization has simply no idea what customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers. Looking forward to hearing from you,
Fred
APO AP,#4Author of original report
Tue, June 12, 2007
To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails. It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all. It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below: Mr. Partridge, I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air, I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do business with us, any questions or comments please reply to this e-mail. -----Original Message----- From: Fred Partridge Sent: Monday, June 11, 2007 7:49 PM To: Ivan Rodriguez Subject: Awaiting a response Ivan, As usual I am awaiting a response from you in reference to my situation. One of the most dishearening things about dealing with your establishment is the fact that your organization has simply no idea what customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers. Looking forward to hearing from you,
Fred
APO AP,#5Author of original report
Tue, June 12, 2007
To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails. It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all. It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below: Mr. Partridge, I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air, I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do business with us, any questions or comments please reply to this e-mail. -----Original Message----- From: Fred Partridge Sent: Monday, June 11, 2007 7:49 PM To: Ivan Rodriguez Subject: Awaiting a response Ivan, As usual I am awaiting a response from you in reference to my situation. One of the most dishearening things about dealing with your establishment is the fact that your organization has simply no idea what customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers. Looking forward to hearing from you,
Fred
APO AP,#6Author of original report
Tue, June 12, 2007
To be fair to TigerDirect I wish to update this report. It must be a coincidence but less than a day after filing a report here TigerDirect has seen fit to respond to one of my e-mails. It appears as though they are finally going to credit me with the remainder of the funds they owe me from January. I will believe it when it appears in my bank account. And I still would DEFINITELY recommend not doing business with them at all. It is also a bit odd that they have changed from the usual "please wiat 5-10 business days" to "you should be seeing that posted on your account within 24-48 hours." Please see the e-mail below: Mr. Partridge, I do apologize for any inconvenience this situation may have caused you, hopefully this e-mail will be a breath of fresh air, I went ahead and refunded all the money that was pending which was for the amount of $1279.01, you should be seeing that posted on your account within 24-48 hours, again I'd like to thank you for your patience, we do appreciate your business and hope you continue to do business with us, any questions or comments please reply to this e-mail. -----Original Message----- From: Fred Partridge Sent: Monday, June 11, 2007 7:49 PM To: Ivan Rodriguez Subject: Awaiting a response Ivan, As usual I am awaiting a response from you in reference to my situation. One of the most dishearening things about dealing with your establishment is the fact that your organization has simply no idea what customer service means. You continually ignore my e-mail and have yet to fulfill the promise of crediting me with the money your company charged me back in January. It has been 147 days since your company received $2,280.99 from my account and as of this writing you have only credited me back with $1,001.98. What does it take to get a valid response from you? How long will you continue to ignore my inquiries? I just wish that you would do the right thing for once and respect your customers. Looking forward to hearing from you,
Fred
APO AP,#7Author of original report
Tue, June 12, 2007
I received the e-mail message below from TigerDirect after suggesting to them that they review the "rip off" report. Please take note of the "resolving them in a timely manner" part. 150 days is quite the timely manner I guess. Dear Valued Customer: unfortunately we do not have this time to review the "rip off" report as we are in the process of assisting our customers with their issues and resolving them in a timely fashion. Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately. Sincerely, Xavier TigerDirect.com Web Response
Adela
Miami,#8UPDATE Employee
Tue, June 12, 2007
Dear Valued Customer, We are very sorry for the issues you have encountered with your order. Please contact me with your order number and I will ensure that we resolve this matter to your satisfaction. [email protected] Customer Satisfaction TigerDirect.com