- Report: #296365
Complaint Review: Tigerdirect/tigerdirect.com - Napervill Illinois
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Author Confirmed
Why?
Tigerdirect/tigerdirect.com
175 Ambassador Drive Napervill, 60540 Illinois, U.S.A.
Phone:
80-888.6111
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Tigerdirect/tigerdirect.com deceptive practice Naperville Illinois
I purchased some items via tigerdirect.com because I was told they had next day shipping. The assured me that I would receive everything within two days. I ordered a Sceptre X23gv-komodo 23 in 1366x768 HD LCD TV@ 349.99 with a mail in rebate of $50.00. I bought the extended warranty (1 year) for the TV. a WD mybook Essential 250GB 2.0 External HD.
I received the TV and I called them about the rebate and to find out where my extended warranty was located. I was told that they dod not send the extended warranty in the mail, and they would send me an email for my warranty and how to access the rebate information. I never got the emiail and so I called them today January 2, 2007. I was told it was to late for my rebate (ordered on 11/28/07 delivered on 12/1/07) That they cancelled my order for my WD Mybook External HD. I asked why they did not call me and let me know they were cancelling my order. and again where is my extended warranty. They are sending me my extended warranty again via email and us post office as well.
It is not fair that I lost my rebate and did not get the product I ordered and they did not bother to inform me that my remaing order was cancelled.
Vanessa
Aurora, Illinois
U.S.A.
I received the TV and I called them about the rebate and to find out where my extended warranty was located. I was told that they dod not send the extended warranty in the mail, and they would send me an email for my warranty and how to access the rebate information. I never got the emiail and so I called them today January 2, 2007. I was told it was to late for my rebate (ordered on 11/28/07 delivered on 12/1/07) That they cancelled my order for my WD Mybook External HD. I asked why they did not call me and let me know they were cancelling my order. and again where is my extended warranty. They are sending me my extended warranty again via email and us post office as well.
It is not fair that I lost my rebate and did not get the product I ordered and they did not bother to inform me that my remaing order was cancelled.
Vanessa
Aurora, Illinois
U.S.A.
2 Updates & Rebuttals
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#2UPDATE Employee
Thu, March 06, 2008
Dear Vanessa, I want to resolve this for you but there isn't enough information in your post for me to work with. Please contact me directly at [email protected] so I can get the additional information necessary to resolve this issue for you. TigerDirect is committed to our customers and I'd like the chance to prove our commitment. Sincerely, Elizabeth Hernandez Customer Service
Elizabeth
Miami,Florida,
U.S.A.
Customer Service
#3UPDATE Employee
Wed, February 20, 2008
We pride ourselves on providing service that is second to none in the industry and would like the opportunity to improve our service. Let me know how I can fully satisfy your shopping experience. Please accept my apologies and assurance that I will make this right when you contact me. Sincerely, Elizabeth Hernandez Email: [email protected]
