- Report: #177086
Complaint Review: Time Life - Nationwide
-
Author Confirmed
Why?
Time Life
www.timelife.com Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Time Life ripoff of the 70's misinformation poor service charged almost $300, have no cd's and they have been NO HELP whatsoever Georgetown Ontario
I am very upset. I ordered the Time Life 'Hits of the 70's' and then the very next morning changed my mind. When I called the 1-800 number I was told that it was too late, the order had been shipped, and I would have to wait until it arrived to return it. So it came, and I paid another amount to have it sent back. I waited and when my credit card statement came in I had been charged, but not given the refunded amount. I called and was told it could take up to 4 weeks for the order to be processed. I waited, and e-mailed. I was told that it still had not arrived. So I e-mailed some more and was given the standard response that it was going to happen, but it takes time. Now I am being told that too much time has passed. AND that they never received the item back! So I am being charged almost $300, have no cd's and they have been NO HELP whatsoever. To top it off, they call to see how I am enjoying my cd's. If anyone out there is considering buying from Time Life....DON'T DO IT!!! They do not care about the customer, they just want to make money!
Heather
Surrey, British Columbia
Canada
Heather
Surrey, British Columbia
Canada
1 Updates & Rebuttals
Thomas
Norfolk,Virginia,
U.S.A.
Need a bit more info
#2UPDATE Employee
Thu, February 23, 2006
Hi Heather. First off, I want to say I'm sorry about what happened. Time Life's warehouse is located in the U.S., so shipments to Canada are a bit tricky. They have to ship to a mid-way area which of course takes a bit longer. I can go into detail as to what happens: 1. If an order is placed over the 800 line, it's possible to go out before it gets into the Customer Service systems to change. This is because there is a bit of time for processing the order, and we try to get the item to ship as fast as possible. 2. We usually give 3-4 weeks (for Canadian returns) plus another 2 weeks for processing the order to show in our account. That's the time for the order to come back to us, plus the time to open, re-stock, and enter the return into our systems. After that we usually recommend contacting your bank to dispute the charge, and they usually contact us (different department) and resolve it. 3. If you were given any sort of paperwork of sending the item to us (weight/date/etc.), you can fax it to us and we can take it from there as well. 4. Let us know the amount you had to pay to return it. We have no problem sending an "applied credit" to your account for the costs. 5. The calls you're getting are from a 3rd party company we hire for telemarketing. It takes 3 keystrokes to add you to a do-not-call list and we can take care of that for you the second you ask. It's normally 4-6 weeks max to be removed from the list, but you can request expedited (3-5 business days) removal if it's a major issue. Hope that helps. If you have any other concerns/details I'd be happy to help you further.
