Kevin
Houston,#2Consumer Suggestion
Fri, November 11, 2005
This is what you can do to get to the bottom of your problem. This methodology generally works to get problems resolved and worked for me when I contacted TWC. My issue was not like yours, but since I did not receive any help from their customer service department, I decided to be creative to get this resolved. Here is what you should do: 1) Contact TWC Houston Office (not customer service, but their main number) - Ask for Marie Grumbles office (she is VP of customer care for Houston area) OR E-mail: [email protected] TRUST ME! You will get a response from someone in there. Also, the other thing you can do is to visit their website: http://www.twchouston.com and look for management information -- Their e-mail addresses are structured like this [email protected] So, you can truly e-mail any of those executives there (including the guy over TWC houston)