This has been going on since January of 2014 They have not installed my cable even though i was assured before i bought my house i could transfer service.
Five times installers have come after they solicitated me for more services, and i continue to pay for my old address or will lose all my emails and contacts. it was determined a new install required 600 ft of cable and i would be responsible for part of it.
I received a bill for construction after emailing corporate and paid $1246.80 for installation on 8-22 14 and now they want more money and have not given me written explanations or any correspondence even after my requests to do so.
I HAVE ALMOST 60 HOURS INVESTED IN TRYING TO RESOLVE THIS.
Shame on time Warner, i have no tv and minimal internet through my hot spot for my mobile phone.